iCliniq Reviews 621

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the quick response times and the helpfulness of the staff, noting that doctors are often empathetic and provide sound medical advice. Many people appreciate the detailed and thorough explanations provided, making them feel heard and valued. The service is consistently described as efficient and professional, with users expressing satisfaction with the overall experience. However, some people were dissatisfied with the customer service, mentioning issues with slow responses or a lack of resolution for complaints. A few customers also noted that the company does not issue prescriptions, which was a point of confusion for some.

What people talk about most

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick and... See more

Service

Users describe positive interactions with service, highlighting quick, detailed, and professional responses... See more

Staff

Customers had positive experiences with staff. Reviewers frequently praise doctors for their empathy,... See more

Customer service

People report ambiguous experiences with customer service. Some customers express frustration, stating that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Been using ICLINIQ for 7 years. Good place to get initial or second opinions at reasonable rates. Only problem, the doctors you choose from the drop down list are rarely available. If you pos... See more

Company replied

Rated 4 out of 5 stars

Been using ICLINIQ for 7 years. Good place to get initial or second opinions at reasonable rates. Only problem, the doctors you choose from the drop down list are rarely available. If you post q... See more

Company replied

Rated 4 out of 5 stars

My experience was fine. I thought the doctor was very nice and he gave me very very thorough explanations. Not just one or two paragraph answer, but a whole page of possibilities and recommend. It sai... See more

Company replied


Company details

  1. #7 of 10 best companies in Medical Group

Written by the company

iCliniq is a trusted health decisions platform that helps people to understand and solve their health issues by providing personalized medical insights, AI-powered health assistants, symptom checkers, and a vibrant online community. As a go-to platform for trusted health information, iCliniq excels at addressing complex health concerns while fostering informed decision-making for both patients and physicians. For over 12 years, iCliniq has been top-rated by Parade and Insider, trusted by over 100 million patients and 4,500+ physicians across 80+ specialties in 190+ countries.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

621 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

The health and wellness articles on…

The health and wellness articles on this website are great. I consult a few doctors regularly like Dentist Dr Krishna Swaroop, Gynecologist Dr Richa agarwal and Dr Punghuzialan. Quite a relief to see the detailed and in depth answers given by these doctors .

October 18, 2023
Unprompted review
iCliniq logo

Reply from iCliniq

Thank you for your feedback. We're glad to hear that you found our service helpful and that we were able to provide it to you. Your support and feedback motivate us to strive for excellence and consistently deliver outstanding service to our wonderful users, just like you. Thank you once again for your kind words!

Rated 5 out of 5 stars

My feedback on icliniq

Honestly, the reply was fast it was understandable. It was simple nothing too complex.They were really nice as well no judgement or anything.

October 18, 2023
Unprompted review
iCliniq logo

Reply from iCliniq

Wow! It sounds like you had a good time with us. Thank you for your kind words. We appreciate you sharing your experience with us. We're lucky to have users like you. We’d love to continue providing great service to awesome users like you. Thanks again!

Rated 5 out of 5 stars

I didn't ent have to go to the actual…

I didn't ent have to go to the actual clinic to be told what's wrong with me..iclinic did it. Thank u

October 7, 2023
iCliniq logo

Reply from iCliniq

Thanks for your wonderful feedback and support. We’d love to continue providing great service to awesome users like you. Thank you for choosing iCliniq.

Rated 5 out of 5 stars

Prompt reply

October 12, 2023
iCliniq logo

Reply from iCliniq

It is delightful to hear such positive words, and it’s always a pleasure to serve our users. Thank you for choosing iCliniq.

Rated 1 out of 5 stars

pooor service

October 8, 2023
iCliniq logo

Reply from iCliniq

We apologize for any inconvenience you may experienced. To assist you effectively, we kindly request your detailed feedback. Please reach out to us at icliniq@icliniq.com, and we will promptly address your concerns. Your satisfaction is our priority, and we are committed to resolving any issue you may have encountered. Thank you for your understanding.

Rated 5 out of 5 stars

Helpful experience

October 6, 2023
iCliniq logo

Reply from iCliniq

Thanks for your wonderful feedback and support. We’d love to continue providing great service to awesome users like you. Thank you for choosing iCliniq.

Rated 1 out of 5 stars

No actual treatment (prescribed…

No actual treatment (prescribed medication) is provided for $49 (very expensive) for them to tell you what they think is wrong, what prescribed medications you should take BUT DONT ACTUALLY GIVE YOU PRESCRIPTIONS YOU CAN PICKUP FROM A PHARMACY!!! Waste of time and money!!! I want a refund. Thankfully I used PayPal.

October 5, 2023
Unprompted review
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Reply from iCliniq

Dear User, we’re sorry your experience didn’t match your expectations. Your problem needs a more detailed examination. Since we don't have your registered email address, we couldn't map your profile. We request you to report the issue at icliniq@icliniq.com from your registered email ID so that we can get in touch with you and resolve the issue. Feel free to reach out to us. We are always looking to help our users.

Rated 5 out of 5 stars

Immediate response

Immediate response. Good solutions from doctors.really thankful.

October 2, 2023
iCliniq logo

Reply from iCliniq

We're happy to see that you had a 5-Star experience at iCliniq. Thanks for your wonderful feedback and support.

Rated 4 out of 5 stars

My query's answer given in minimum…

My query's answer given in minimum time..... thanks to clear my doubts

September 11, 2023
iCliniq logo

Reply from iCliniq

It is delightful to hear such positive words, and it’s always a pleasure to serve our users. Thank you for choosing iCliniq.

Rated 1 out of 5 stars

Force you to follow up to pay more money

Shameless charlatans. I paid $10 to ask for help about my eye infection and they kept asking me pointless follow-up questions so that I would be forced to pay an additional $30 to get a "follow-up". Never actually answered my question even though I provided multiple details and specifically asked if I have viral conjunctivitis or not.

September 16, 2023
Unprompted review
iCliniq logo

Reply from iCliniq

Dear User, we’re sorry your experience didn’t match your expectations. Your problem needs a more detailed examination. Since we don't have your registered email address, we couldn't map your profile. We request you to report the issue at icliniq@icliniq.com from your registered email Id so that we can get in touch with you and resolve the issue. Feel free to reach out to us. We are always looking to help our users.

Rated 5 out of 5 stars

Prompt

Prompt, quality and purposeful diagnosis and treatment

September 10, 2023
iCliniq logo

Reply from iCliniq

Thanks for your wonderful feedback and support. We're happy to see that you had a 5-Star experience at iCliniq.

Rated 5 out of 5 stars

I take one pils of shilaji andt it…

I take one pils of shilaji andt it hellp , but was a diference when i try to sleep and wake up i feel like trow

September 11, 2023
iCliniq logo

Reply from iCliniq

Thanks for taking the time to rate us. Please note that the query you've posted here won't reach the doctor. To interact with the doctor, kindly log in to your iCliniq account and reply within the same query thread.

Rated 5 out of 5 stars

More appriciated,you answer all my…

More appriciated,you answer all my questions and gone my worries.

September 9, 2023
iCliniq logo

Reply from iCliniq

Thanks for your wonderful feedback and support. We’d love to continue providing great service to awesome users like you. Thank you for choosing iCliniq.

Rated 5 out of 5 stars

I had a great experience

I had a great experience. I had some questions regarding mid cycle bleeding which was quite unusual for me. It wasnt very urgent, yet I needed some clarification and peace of mind.
I don't wanted to book an appointment and pay tons of money only to hear that everythings fine.
I Clinic was great for that. One of their doctors contacted me within 24 hours and gave me some peace with his answers. I will definitely use iclinic again if needed.
Recommend !

September 4, 2023
iCliniq logo

Reply from iCliniq

Thank you for your feedback. We're glad to hear that you found our service helpful and that we were able to provide it to you. Your support and feedback motivate us to strive for excellence and consistently deliver outstanding service to our wonderful users, just like you. Thank you once again for your kind words!

Rated 5 out of 5 stars

Top-class treatment

Experienced doctors, prompt response, and top-class treatment.

September 4, 2023
iCliniq logo

Reply from iCliniq

Wow! It sounds like you had a good time with us. Thank you for your kind words. We appreciate you sharing your experience with us. We're lucky to have users like you. We’d love to continue providing great service to awesome users like you. Thanks again!

Rated 5 out of 5 stars

Fast consultation

Good service plus on time consultation comes very handy during emergency situation

August 31, 2023
iCliniq logo

Reply from iCliniq

Dear User, we sincerely appreciate your valuable feedback. Your support and feedback motivate us to strive for excellence and consistently deliver outstanding service to our wonderful users, just like you. Thank you once again for your kind words!

Rated 4 out of 5 stars

Good experience

August 7, 2023
iCliniq logo

Reply from iCliniq

Thanks for taking out time to rate us. It really helps us to keep going and delivering the best :) We’d love to continue providing great service to awesome users like you. Thanks again!

Rated 4 out of 5 stars

It was a good experience sharing about…

It was a good experience sharing about my health and get doctor's suggestion.

August 9, 2023
iCliniq logo

Reply from iCliniq

It is delightful to hear such positive words, and it’s always a pleasure to serve our users. Thank you for choosing iCliniq.

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