Extremely Disappointing Stop-Loss Execution – $723.69 in Additional Losses
I am sharing my experience with IC Markets to warn other traders about the serious financial consequences of stop-loss execution at prices significantly different from the levels set.
On September 4, 2026, I had four XAUUSD buy positions totaling 0.12 lots, with stop-loss levels between $4,457.73 and $4,459.76.
To my shock, all four positions were executed at $4,398.59, approximately $59–$61 below their respective stop-loss levels.
**The financial impact was substantial:**
- Actual losses: **$884.64**
- Expected losses at the specified stop-loss prices: $160.95
- Additional losses due to execution differences: $723.69
This means approximately 82% of my losses on these positions resulted from execution below my stop-loss levels.
I understand that slippage can occur in financial markets. However, such an extreme difference raises serious questions about execution quality, liquidity, pricing transparency, and the protection of clients from excessive losses.
What concerned me even more was my interaction with customer service. During our conversation, I was told, as I understood their response, that protecting or saving clients' funds was not a target of the company.
I found this response extremely disappointing, particularly when discussing a situation involving substantial financial losses.
I believe IC Markets owes its clients a detailed technical explanation**, supported by actual market prices, available liquidity, execution timestamps, and order-routing records.
I am requesting a formal investigation into these executions and reimbursement of the additional $723.69 if the investigation establishes that the orders were executed improperly.
I encourage traders considering IC Markets to carefully evaluate its stop-loss execution practices, especially during periods of volatility.
A stop-loss is intended to manage risk. When execution occurs so far from the specified level, traders deserve transparency, accountability, and a proper explanation.