Iconic Interiors Ltd Reviews 517

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent craftsmanship, materials, and attention to detail. Many people highlight the comfortable and well-built nature of the furniture, often comparing it favorably to original designs. The staff, particularly Mark, is frequently commended for their helpfulness, responsiveness, and impeccable service throughout the purchasing and delivery process. Consumers also appreciate the efficient and timely delivery service, with items arriving well-packaged and as described. However, some customers also noted issues with communication and attitude, describing it as amateur or shoddy. A few people experienced longer than expected delivery times, with one reviewer mentioning a 12-week wait without apology. There were also isolated instances of early delivery and assembly challenges due to what was perceived as low production design.

What people talk about most

Product

Consumers consistently express high satisfaction with the product quality. Many reviewers praise the high... See more

Quality

Reviewers consistently express high satisfaction with the quality of products. Customers frequently praise... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise Mark for his helpfulness,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and smooth... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am delighted with my new Eames replica lounger and ottoman , the off white leather is beautifully soft and the wood veneer is a lovely subtle Matt colour which matches the chair perfectly. A truly i... See more

Rated 5 out of 5 stars

Just bought an Eames lounger and ottoman in brown leather. The quality of product is exceptional and the price point is very competitive. I have two other such sets and this one from Iconic Inte... See more

Rated 5 out of 5 stars

Bought in July and still very happy with this purchase so taking time to review. High quality Eames Lounge Chair replica exactly as described. Great communications from Mark the owner on chair details... See more

Rated 5 out of 5 stars

The Iconic Interior chairs are just fantastic - you can see and feel the quality the second you open your box. We are so happy with our Eames Chair and Mark was extremely helpful and communicative t... See more


Company details

  1. Furniture Store

Written by the company

Home of the Barcelona chair, Eames Lounge chair, Le Corbusier chaise longue and many more furniture classics. Our emphasis is on quality over price.


Contact info

4.8

Excellent

TrustScore 5 out of 5

517 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Excellent quality and service

My latest purchase from Iconic Interiors has just landed. A superb replica Eames ea217 office chair in black leather. The quality is fantastic and all came in brilliantly secure packaging. Only took minutes to assemble and now takes pride of place in my home office. Mark has provided excellent customer service along the way and provided me with photos of various options before I made my final decision. Totally recommend.

December 2, 2022
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Rated 5 out of 5 stars

Bespoke Womb Chair

I ordered a womb chair with a leather upholstery and although it took a little longer than expected for arrival i am absolutely delighted with the chair. It's very heavy, sturdy and fab looking. Most of all very comfortable a dream to sit and relax.
Can't fault the delivery very helpful and polite. Packaged so well it would stand an earthquake. Would definitely buy again, Mark has quality items and very helpful with enquiries.

December 2, 2022
Unprompted review
Rated 5 out of 5 stars

Replica Eames Chair & Ottoman

Just a really great experience… first of all informative and speedy email correspondence, A+ for customer service! Then the chair itself, lovely - leather, veneer and aluminium all ooze quality. Lastly delivery, day and time planned it turned up, superbly packed and cheerful deliverers. Definitely use their services again!

October 28, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing lounge chair and service!

Finally! I found my perfect Eames Lounge chair! Since I was a little boy, I have had this lounge chair in my dreams. One day I would own one. But the real thing was and still is a stretch too far. After having experienced a cheap eBay copy, I finally found a more pricey but better quality one last year from another supplier. On arrival it was clear that whilst the leather was good, the cushions themself were too hard, and there was no flex. I returned it. So eventually I got back in touch with Mark who I first contacted back in 2013! We spoke on the phone and talked through his Eames lounge chairs. I then made the decision to go for it and add an Icon Eames lounge chair to my collection. It’s absolutely amazing. Very comfortable. And the back flexes! Leather is amazing quality also. Thanks Mark. We finally made it happen after nine years!

November 4, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent product and excellent…

Excellent product and excellent service, we bought two Barcelona chairs from Iconic Interiors and i am very impressed on how well made they are and are some of the most comfortable chairs I have sat on.
Thank you Mark and the team for a first class service

October 28, 2022
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Rated 5 out of 5 stars

Impeccable service and communication

My Eames Lounger and Ottoman arrived yesterday, carefully and expertly packed, and professionally delivered. The white leather is gorgeous, the ply frame exquisite, and the set looks amazing in our design studio here. Especially when in close proximity to the Eames Style EA117 Office Chair we already have from Mark — which I have to say, is THE most comfortable and posture-perfect office chair I have had in over 30 years, for long days at the computer.

Thank you Mark and the crew, for excellent products and excellent service. We will be back for more! 😌

October 26, 2022
Unprompted review
Rated 5 out of 5 stars

Very Happy Customer

Fabulous Noguchi coffee table.

Great communication when order; free colour samples sent quickly; quality item and expertly packaged with care.

Would definitely shop here again.

Annette

October 15, 2022
Unprompted review
Rated 5 out of 5 stars

Very happy customer

It’s difficult to come up with something original to say about Iconic Interiors, it’s founder Mark, the furniture and the service that has not been said by others so I will simply endorse all those positive reviews that have come before mine.

My order consisted of a Knoll two seater sofa with a matching Knoll chair together with the Eames Style Lounge Chair and Ottoman.

I am very pleased with my purchase and I fully intend to come back to Iconic Interiors for other pieces - I have my eye on a pair of side tables and the Wagenfeld 24 table lamps.

October 6, 2022
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Rated 5 out of 5 stars

Thrilled!

Our Eames lounger and ottoman arrived earlier this week and we couldn't be more delighted. Expertly packed, professionally delivered and just as promised. The leather is lovely, the ply frame exquisite, the whole thing is more than we'd hoped for. Thanks to Mark and colleagues - we love it!

September 26, 2022
Unprompted review
Rated 1 out of 5 stars

Once brilliant, now unfortunately greedy

We bought from iconic interiors before and we very pleased with customer service and quality of the pieces delivered. Beginning of August we asked for leather samples for the Kubus 3 seater couch, priced GBP1850. We asked the owner whether he would honour the 10% discount to newsletter subscribers and he agreed. We got the samples and went on the website to place an order. Within 3 weeks the prices increased already by GBP100. We emailed Mark and asked whether he would honour the original price at beginning of August. The answer was "no". We then asked for a price including the 10% discount promised. We got a "best" price quote that was higher than the standard price on his website (would not stand up to any kind of consumer law) plus a delivery charge of GBP175.- as the item is so big. (delivery quote on the website GBP65).
We emailed again as we thought there was a misunderstanding to be told that this is what we had to pay (all in all almost GBP200 more than ordering directly from the website). No mate, this is simply unacceptable ....taking into consideration that we are return customers it is frankly outrageous.

August 23, 2022
Unprompted review
Iconic Interiors Ltd logo

Reply from Iconic Interiors Ltd

Hi Uta. I appreciate you are disappointed but I have tried to make you understand the current financial situation. We are having to put up prices across our whole range. We are in the process of doing this now. The costs of shipping from our factories in China have increased dramatically. In 17 years of running Iconic I have not seen such crazy prices for container shipping. We now have the double whammy of the USD/GBP exchange rate - we pay for our orders in USD. This has gone against us also in the last few weeks.

I have explained this to you but you do not seem to understand. In this Trustpilot review you have accused me of being greedy. This is simply not the case - to maintain our profit margins I have to increase the prices. I run a small company which needs to be profitable!

The real cost of sending such a bulky item (3 piece sofa) to Scotland from Cheshire is approximately 200 GBP (either on a very wide pallet or a two man delivery service). This is a direct cost to the business and needs to be factored in to the cost.

Again I am sorry you are upset but I have tried to be as open as I can about the reality of the current situation. In the next couple of weeks all of the prices on the web site will be updated to reflect these increased costs.

Your complaint is the result of the timing. As mentioned I am in the process of raising prices across the range. This misunderstanding wouldn't have occurred if your enquiry was made in a few weeks time. Iconic is not a big company and we have to be careful of our profit margins during such a turbulent period.

For the reader of this review please understand we were only at the costings stage. We are very transparent with customers and like them to fully understand all costs and timescales before issuing an invoice.

Rated 5 out of 5 stars

Another Fabulous Piece.

This isn’t the first piece of furniture that I’ve bought from Mark and I doubt it will be the last.
His furniture is without doubt the closest to the authentic pieces you can get. I’m some case they go beyond the originals.
The authentic pieces are now beyond the pocket of all but the very rich and are not always as long lived as one would hope.
The chairs and side tables I have, have always been in stock and despatch has been quick. I did have a hiccup and delivery was late, coming from one side of the country to the other in the peak of the holiday season, can be forgiven and obviously this isn’t Mark’s fault. I will say though that once delivered you’ll be so in love with it, the delay is forgotten.
I ordered a Barcelona chair in antique leather. I wasn’t expecting it to be a nubuck finish so I’m really pleased.
Don’t hesitate using Iconic Interiors. Mark is friendly, approachable and incredibly knowledgeable. You won’t regret it…👏🏻

August 13, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Barcelona chair

I have just bought a Barcelona chair, which is extremely well made, using high quality materials and is very comfortable. Delivery was efficient and the chair was packaged well. Mark was quick to respond to any questions I had during the purchase process. I would highly recommend Iconic Interiors.

August 13, 2022
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Rated 5 out of 5 stars

E217 chair - A***

I ordered an E217 chair from Iconic Interiors. The quality looks and feels fantastic. Mark was very pleasant to communicate with. I would certainly recommend his services.

July 27, 2022
Unprompted review
Rated 5 out of 5 stars

Incredible quality

Super happy with my replica Eames EA217 from Iconic Interiors.

The leather quality is without a doubt far superior than cheaper competitors.

Ordering process was straightforward, Mark was quick to respond to queries and arranged a delivery date that was convenient for me.

Very impressed with the level of service and the quality of the product—thank you Mark!

July 19, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with , professional and quality products . Good communications and adherence to time scale . Had to return my item ( long bench ) which I was deeply saddened to do as it was fabulous but misjudged the colour . They could not have been more helpful. 100% would recommend.

July 19, 2022
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Rated 5 out of 5 stars

Eames Lounge Chair

I have been looking for an Eames lounge chair for some time, and settled on Iconic Interiors having done a lot of online research. Essentially I wanted something that was as close to the original without the price tag. And I reckon Iconic fulfill that criteria and offer quality products sensibly priced.
I would recommend checking out Mark's YouTube product reviews, linked to his site, as they offer an excellent perspective on size and dimensions, and which along with a quick email query to Mark, helped me enormously in making my purchasing decion. As previously stated, I ordered the Eames Lounge chair and an Eames stool, primarily for my coffe mug and wine glass to sit on, but is also actually very comfortable as a stool! And I am 6' and 16 stone. But the Eames lounger is something else. Prob the most comfortable chair I have sat in for a long time. It offers excellent lumbar support and the leather has a sort of suede "just worn in" feel which I absolutely love. I shall be buying again from Mark, but the question is what, as he has so many lovely pieces.

July 16, 2022
Unprompted review
Rated 5 out of 5 stars

I did a lot of research

I did a lot of research, on the Internet, looking for a Barcelona Chair. I didn’t need to look any further - when I came across Mark. Everything on the website ticked the boxes, to feel confident about making this purchase. The Chair was delivered, yesterday........and we are absolutely thrilled with it. There were, I have to say, alternative sites, but on researching them - although they may have been cheaper - I was very sceptical of them, and would not have made that purchase. I can recommend all aspects of Mark’s business practice to anyone, wishing to buy his products.

June 14, 2022
Unprompted review

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