I booked online and specifically chose a location because it accepted oversized vehicles (the van I was driving was on the list of accepted vehicles). I prepaid and a couple of days later, when I arri... See more
Location
Switch location315 East 38th Street and 330 East 39th Street, 10016 New York, NY, US
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See what reviewers are saying
These guys were amazing and so accommodating today. Totally professional and very friendly. We were escorting a family member to the doctor closeby, the professionalism was very much appreciated. The... See more
Ease of booking a spot at the time I needed it. Convenience to NYULangone Orthopedics Building. Lot and workers could not be better. I wish that ICON still had incentives for people who park in their... See more
Very attentive staff (I.e.. Nathan). I had both a 24 hr reservation and a follow-up reservation the next day for an additional 6 hrs. Nathan totally got it and explained what I needed to do and when I... See more
Company details
- #4 of 9 best companies in Parking Garage
- #2 of 6 best companies in Valet Parking Service
Written by the company
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Contact info
315 East 38th Street and 330 East 39th Street, 10016, New York, NY, United States
- (212) 599-8670
You should know
4.4
Excellent
355 reviews
Replied to 84% of negative reviews
Typically replies within 48 hours
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Great customer service
Had a problem with app. The "office" was very helpful. They went above and beyond
June 3, 2025
helpful with icon app & smooth
April 17, 2025
Professional service
These guys were amazing and so accommodating today. Totally professional and very friendly. We were escorting a family member to the doctor closeby, the professionalism was very much appreciated. The garage staff was so accommodating and my only regret is that we didn’t have cash ready for gratuity. We will be back next time and compensate for that. Very grateful for the flexibility today!
April 7, 2025
Mixed feelings
I liked the app and its convenience. I didn’t save any money however because I didn’t know ahead of time how long I would be and I booked too much time. Some of the surrounding garages seemed to have competitive rates also and I feel I would have been better off just showing up without a reservation.
April 4, 2025
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Courteous Attendants
I told the Attendant I expected to stay for about 2-3 hours. My meeting ended sooner than planned. On my early return to the Garage, my car was conveniently parked up front and near the exit, ready to go. Almost like they knew I would be back early.
March 13, 2025
over pay
I have a 2 door pick up truck with a 6ft bed ,it is no bigger then a regular car yet I am still charged 15 dollars for oversized vehicle ,also it was always 15 dollars now its 18 ,it cost almost same as spot itself and that's crazy
March 4, 2025
The attender was very professional and…
The attender was very professional and friendly.
January 8, 2025
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Location and very accommodating staff
January 3, 2025
Reply from Icon Parking - REALPRO PARKING LLC
Milton, We're sorry to hear about the wait and inconvenience you experienced. At Icon, you should expect nothing less than hassle-free booking, and we appreciate you bringing this to our attention as we are always striving to improve.
I use to get A discount b logging in…
I use to get A discount b logging in and I use to get coupons. Last two times, the price has more than doubled
November 14, 2024
Reply from Icon Parking - REALPRO PARKING LLC
Judith, We thank you for taking the time to bring this matter to our attention. Please accept our apologies and rest assured we will incorporate your experience into our ever-evolving training and continue to improve. We appreciate your business and hope to have the opportunity to serve you again in the future.
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Ease of booking a spot at the time I…
Ease of booking a spot at the time I needed it. Convenience to NYULangone Orthopedics Building. Lot and workers could not be better. I wish that ICON still had incentives for people who park in their lots. It is becoming too expensive to drive to Manhattan to my doctors.
October 24, 2024
It was easy to use the app to make a…
It was easy to use the app to make a reservation. When I arrived, the attendants were pleasant and helpful. Both check-in and check-out were quick and easy.
October 30, 2024
I had a surprise bill of $20 for using…
I had a surprise bill of $20 for using the destination charger for my Tesla. These fees need to be presented ahead of time and not when picking up my vehicle
October 27, 2024
Reply from Icon Parking - REALPRO PARKING LLC
David, We thank you for taking the time to bring this matter to our attention. Please accept our apologies and rest assured we will incorporate your experience into our ever-evolving training and continue to improve. We appreciate your business and hope to have the opportunity to serve you again in the future.
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