Parking went well. I trust icon with my vehicle. Remember please treat the workers well ,tip them , be courteous. Abnoxious people make everyone wait longer. Check your car b4 you leave it. Walk aroun... See more
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See what reviewers are saying
The parking attendant was excellent. He provided me with the website information to take advantage of the online pricing which I had failed to do ahead of time. Please let him know how grateful I am r... See more
I made a reservation and got an amazing rate. My car was taken immediately and there was no wait at pick up. The attendants were courteous and friendly. I park here often and I am always satisfied.
Pro: I purchased a reservation in advance at Icon's web site. Check-in at the garage was easy, I showed them my receipt and gave them the phone number. I parked overnight. The car was already park... See more
Company details
- #4 of 9 best companies in Parking Garage
- #2 of 6 best companies in Valet Parking Service
Written by the company
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Contact info
New York , United States
- customerservice@iconparking.com
- iconparkingsystems.com
You should know
4.3
Excellent
35K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The garage was closed and overflowing…
The garage was closed and overflowing when I got there. Now I have a random charge on my credit card for a service I did not receive. Nobody wants to drive around last minute and look for another place to park when they planned it out when they already booked a place.
February 8, 2026
Reply from Icon Parking
Thank you for bringing this to our attention, and we’re very sorry to hear about your experience.
We understand how frustrating it is to arrive at a garage you planned for, only to find it closed or at capacity, and then see a charge for a service you were unable to use. That is certainly not the experience we want for our customers.
Unused reservation has been cancelled. Please kindly allow 3-5 business days for a refund to reflect on your credit card.
Thank you for your patience, and we appreciate the opportunity to make this right.
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Good Parking Spot
Easy to find, excellent staff, great price, good location. Only one way in and out, so a little tricky to maneuver.
February 7, 2026
Great spot in the city to park
Great spot in the city to park when it is snowy and cold. Easy shirt walk to the theaters
Super friendly and helpful staff
February 7, 2026
Amazing experience great service from…
Amazing experience great service from the staff.
February 7, 2026
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I prepaid a reservation then told I had…
I prepaid a reservation then told I had to pay $20 more for an SUV
The $40 was for regular cars and my Macan was $20 more so $60
This has never happened before, since a Macan is a small SuV
February 7, 2026
Reply from Icon Parking
Thank you for sharing your experience with us. We always strive to make the booking process as easy as possible for you and are sorry to hear that you were unaware of our oversize vehicle fee. Please note that our terms and conditions which states that an oversized fee will be collected at the location if your vehicle does not meet the standard requirement. The general rule that determines if a vehicle is oversize requires the vehicle to be 181 inches in length or longer, or, 65 inches in height or higher.
The attendants were professional and…
The attendants were professional and courteous.
February 6, 2026
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The people who work in this garage…
The people who work in this garage always welcome us and are very pleasant.
February 6, 2026
My truck was considered an oversize…
My truck was considered an oversize vehicle but because I made a reservation, they were unable to charge me the fee and let me know it was free this time. They said there should be a way to add my vehicle to the app and flag it as an oversized vehicle but I didn’t see that option. Please let me know how to add that and I will.
February 6, 2026
Double charged
I paid $43 for my online reservation and the garage charged $70 additional upon arrival. No oversized car or anything. I sent an email to Icon and never heard back. 1/10 would not use again.
January 30, 2026
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Oversized
I think it’s horrible that you charge $15 plus for (oversized) vehicles. I have a normal SUV. Your ceilings were 10’ or more. The attendant parked my car next to a spot, the exact size as my spot which had a midsized car in it. It’s a scam! FYI…the parking attendant was great!
January 29, 2026
horrible pick up experience
quick drop off, but when I went to pick up my car I had to wait for almost 10 minutes for someone to help me meanwhile they were sitting in the office at the computer. when one of the gentleman finally begins to help me and take my ticket and ask for my QR code that I prepaid he then said I needed to wait for someone else to help me instead. mind you it was 11 degrees outside and has already been waiting. I had to stress concern for long wait in the cold and lack of assistance and then he decided to help me.
January 30, 2026
Dont Trust this garage …
I was charged an extra $15.00 without being notified. When booked there was no mention of an extra charge. I’ve parked before in other Icon garages with this vehicle and never had to pay extra for a minivan. There’s was no signage as such or mention on the app.
I had no choice but to pay if not I would not get me vehicle. Very disappointed
February 4, 2026
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