iCruise.comReviews 

We booked two cabins on the Royal Princess to Alaska and on the quote we received it listed a $50 dollar on-board credit for each room. We never received this credit for either cabin despite a string of emails with the person we booked with promising it would be applied. Now she will not even answer an email. Also we had to spend a lot of time talking directly with Princess in order to get "ocean ready". Our names were wrong, or birthdays were wrong and it was very frustrating. After spending thousands on this cruise I don't know why applying a $50 dollar credit that was quoted and promised would be a big deal. From now on we will book directly with the cruise line we choose.
UPDATE: Someone did contact me from Arrivia's corporate office the next day and promised to send me a check for both cabin credits. I received a check today for the $100 dollars, thank you. I am just sad that it took posting a bad review in order to get this taken care of. The follow up from the corporate office was outstanding once it was elevated to that level. Thanks again.

iCruise is but a small part of ARRIVIA: the largest stand-alone travel loyalty provider in the world. The dedicated support teams offer around-the-clock servicing to millions of members, processing billions of points, while saving members millions of dollars on travel. Arrivia services global, iconic brands such as BofA, Marriott and USAA who require the most exacting standards. And recently secured Agency of the Year from AMEX Rep Network, Partner of the Year from Royal Caribbean, Top Online Agency from Carnival, and an ACE Award for BEST CALL CENTER by ARDA..
The Vacation Enhancement Specialists speak 22 languages, support more than 43 currencies, and field over 3.5 million queries per year in each individual customer’s channel of choice, including online chat, SMS text, e-mail and phone, earning them the coveted ACE award for Best-in-class Call Center by ARDA.

💁🏻‍♂️But HEY, no one is Perfect

By the way: The “FREE” stuff comes from a 3rd party fulfillment center, and is NOT part of the platform, nor reflective of the product in any way. AND you’re required up front to initial/sign a disclaimer about being responsible for any associated costs/fees/T&Cs/taxes/restrictions.

🚨CAUTION! The Mexican Federales have arrested several people in connection with a certain drug cartel who've been selling FAKE/illegal Memberships to timeshares/travel clubs/curators/liners. Ensure the safety of your family/finances: DO NOT ENGAGE WITH THESE PEOPLE/COMPANIES! Deal ONLY with reputable companies such as this one or similar.

Never again!!!! We leave on 7/1 and they’re still not able to give me what was promised. Since we’ve sailed with Carnival before, our cruise came with the Cheers! Drink package. I don’t see it anywhere on my booking. They’re like “you’ll have it when you check in” Well, that’s not good enough for me; I need it in writing. We also had the anytime dining plan and they put me on the early dining. Not a huge issue, but again, not what was agreed upon. It’s been 6 weeks and I’m having to call every other day. Nobody calls me back nobody can fix my issues. I’m so frustrated.

The worse company ever. They are thieves! They illegitimately charged us $300. for renewals which we NEVER AUTHORIZED!!!!!! iCruise then REFUSED TO PROVIDE US A CREDIT FOR THEIR ILLEGITIMATE CHARGES. They advised IT IS NOT POSSIBLE!!!!!! I am posting on YELP, BBB, and ANY OTHER SOURCE I can utilize, to save people the agony we went through!!!! Our greatest regret is NOT having read the tremendous number of negative reviews prior to using iCruise!!!!

Used icruise popped up in my search for cruises. Immediately they started emailing and calling. Spoke with an agent and decided to book the cruise. She guaranteed best rate and a huge discount. When all was said and done, there was absolutely no discount. There were no benefits. I should have booked direct with carnival as usual.
When I checked on my booking, there were several errors. I trued contacting Zandra Zarcilla. She would not return my call. She sent an email saying she was busy assisting a lot of passengers. Really? Like I’m not one you can assist?
I emailed to state the issues. She didn’t reply, only sent the booking receipt. I called carnival. But they couldn’t help me, the person actually booked on the cruise, because I used a travel agent.
I sent several more emails and nothing was fixed.
Leaving tomorrow, 6/4, and I’m hoping boarding goes smoothly. Carnival shows I have a room and my unwanted dining time.
If there are no issues getting on, I’ll make the best of it.
But warning… DO NOT BOOK WITH ICRUISE. Do not even search on icruise

Just booked some cruises with this company because of the low prices, they wanted to charge me a $99 fee to be a member and told me I would get $500 towards my next cruise, haven't seen that yet, made some extra payments towards my upcoming cruises and was going to use that $500 to pay on one of those, we will see if it happens? Just got it booked still awaiting info about $500 towards my next cruise?

I Michael O' Brien would like to retract my negative comments about iCruise made on the 4th June 2023. Following my negative comments about iCruise on Trustpilot, because of a cancelled cruise, I was contacted by an iCruise agent and the problem I had was all sorted out amicably. I was compensated financially for my loss and rewarded with a travel gift. I cannot praise the iCruise agent Mr. Gustavo Martinez Vazquez enough for his help. Before the problem I would always mentioned how great iCruise were to fellow cruisers or future cruisers as the iCruise App is so easy to navigate and use. I lost faith in iCruise but that has been restored and I have booked another 4 cruises with them, and I will use iCruise for all my future cruise bookings. I look forward to their professional support in the future. Thank you iCruise for reading the Trustpilot comment and for being caring enough to respond and sort out the problem I had.

They have responded and resolved my membership issue and paid back the money. They could have done it much earlier .We expect a prompt action from a reputable cruise company like I cruise.

Michael from iCruise called me after I had been looking at cruise options on the internet.We discussed options and found a suitable cruise. He agreed (in writing) the price including a $600 on board bonus. We discussed travel insurance and the iCruise rewards programme and I told him I did not want either. I checked my account the next day and found that as well as the agreed deposit, £564 insurance and £162 iCruise subscription had been taken. I complained immediately and 2 weeks later £528 was refunded for the insurance and £77 for the iCruise rewards. They are refusing to honour the agreed on board credits. I have tried on at least 5 occasions to speak to customer services about my concerns with no response. Having now read the Trust Pilot reviews for this company, I now realise this is a common theme. Please beware as it appears that getting things in writing at the time of booking is no protection against this company's sharp practices!!

This Company is not a legit company. I have been going around in circles regarding my refund and I advise to everyone not to use this travel agency. Poor communication with rep after rep. Have not receive my refund!!!!! Such a headache and waste of time honestly. Never again will I recommend and I will be letting my family and friends know about this so they can stay away from this scam. What a waste!!! Where is my refund ????!!!

Stay away from this icruise!!

Waiting for refund of membership. Called to cancel before due date but still charged the $99.00 annual fee.
Have called 2 more times but still no refund. Why is this not being processed?

Saw a good deal for a Cunard cruise so cancelled with Cunard and booked with iCruise and I'm sorry I did. Although Cunard were more expensive, they were completely professional.

Agent insistent on me taking a call – for reasons I still don’t understand. Just to attempt to up-sell me travel insurance twice, and up-sell hotel stays? I had to call out all my information and spell it twice. A very long phone call for something that could have been typed onto the website form. Also calling out credit/debit card info over the phone, with security codes is not a safe or professional practice.

The website form stated final payment due Mar 23rd while the agent insisted that I pay in full today, 8 days prior to that.

Got signed up to some annual subscription service that I didn’t request or ask for, $99 charge on my card and set to auto renew. Agent told me I was being given something for free! I should have known. No login credentials given to access this, to cancel the subscription. Trying to chase this up now:

Live chat only available when browsing to PURCHASE a cruise, otherwise no help. Told to ring an international phone number, no other means of customer service, which means extra charges to my phone bill also. Live chat advised they will not e-mail me and I must call them in order to be able to access the subscription, that I was given for “free”, charged $99 dollars for and now can’t access.

Also as soon as my purchase had gone through the attitude of the sales agent changed. After plaguing me to take his call which I did and spent 30 minutes of my time to book something over the phone that could easily be done online, I had to follow up to request a receipt, my booking confirmation, onboard credit confirmation and to query the subscription.

These business practices and excessive timewasting with a complete lack of after sales service does not attract repeat business. I would never ever use again. Real energy of trying to get your money as quickly as possible and then they don’t care.

EDIT:
Today I was emailed a receipt. It says I have an outstanding balance of 139.08$. What the actual.. I will never use these people again for anything. Please save yourself the hassle and book direct. I am so sorry I rebooked with iCruise.

Ive been waiting for coming on 4 months for a cruise that was cancelled by the cruiseline. The communication on the phone lines is poor and I feel like my money is never going to be given back. If your a international customer id avoid this company.
Edit: thank you for your response. I await contact from someone at your agency.

DO NOT USE THIS COMPANY!
We paid extra to pick out adjoining rooms, close to an elevator, and the drinks and wifi package. We got none of the above.
Multiple calls to customer service were unproductive, useless.

Agent Aliza was the worst agent I ever dealt with once she booked the cruise I was unable to get back ahold of her overcharged me had to call back seven times to get my booking number she was unable to provide any details about my cruise to me stated she did not know and would call me back and never did had to do all my research on my own and I cruises charged me gratuity charges Plus Royal Caribbean double charged me worst experience dealing with I cruises never would go through them again

We booked a Princess cruise with extended family using Joanna Munoz. Once everything was booked and paid for, we noticed several errors with our booking. Several members in our party have attempted to reach out to Joanna Munoz via phone and email with no response back. She did not include the appropriate packages, as discussed or the onboard credits on our booking. We would never consider booking with this company in the future. Joanna's lack of response is extremely unprofessional.

When we booked our cruise everything went well and we had a great agent, but she left the company and management did not assign another agent. we were bounced around to different agents and my poor hearing and language accents caused us no end of frustration. We had to repeat all our info for each person we talked to and then be transfered to the next person to repeat it all again. We talked to Monserrat, Sakina, Aisa, who finally got everything worked out for us.

Ashley has been a true star in helping us to book our dream cruise within a budget we could afford! She was extremely professional and efficient in answering every single question and query we had! Great value for money! Highly recommended!!

Horrible experience and I am still dealing with it! I was told I could see my reservation and make payments online. This apparently is not the case and they booked my cruise through some rewards site.

I have to call them to make a payment which is absolutely ridiculous, this is 2023! I have other people in my party and don't want them jumping through hoops to make a payment.

Very disappointing will never use them again.

I cruise charged me $175 for a membership and never explained that. The place is incredibly bad. Never use them.