I have had a very stressful experience with this cruise travel agent but all was made ok by a wonderful customer service agent named Vaibhavi S. After having discovered that my booking was cancelle... See more
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Review summary
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What people talk about most
Reviews shaping this summary
On 9/28, We can’t make a payment at all after trying several hours. It is even impossible to find the make a payment link in your website. I had to google it through chrome. Later the CS came to help... See more
Company replied
I kept trying to book a certain package,( more than once or twice )but it kept timing out so when my quote was emailed it was more expensive, i don't know if this was the internet or not. i eventually... See more
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Do yourself a favor....book with Icruise! I am a very seasoned cruiser; and until recently used several other companies. To be honest- the competition isn't terrible - but why not deal with the best!!... See more
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Company details
- #9 of 9 best companies in Cruise Agency
- #193 of 200 best companies in Travel Agency
About iCruise.com
Written by the company
At iCruise.com, we are your cruise experts! We will help you plan your next cruise vacation to anywhere in the world.
Book Your Cruise Online or call our friendly and knowledgeable cruise experts at
1-800-iCruise (1-800-427-8473)
iCruise.com - More Cruises, More Discounts, Expert Cruise Advice
Written by the company
- Building personal and lasting relationships by consistently exceeding expectations.
- iCruise.com is a division of WMPH Vacations, a Florida-based travel company specializing in cruises and resort vacations. WMPH is short for "We Make People Happy :-) sm." While our name may be cute and bring a grin to your face, it's a philosophy we take very seriously. Making you happy is our purpose. In fact, we are so serious about this, we named our company after it. How do you make people happy? It's simple - you make people happy by consistently exceeding expectations. Do more than you say you will do, and you will make people happy. At WMPH Vacations and iCruise.com, we exceed expectations with: Value and Savings WMPH Vacations has strong relationships with all cruise lines and tour operators. Like most Top Producing travel agencies, we are among the first notified with last minute deals, senior discounts, regional promotions and group offers. We also use the latest computer reservations systems to enable our agents and our websites to help you find the best deals both online and off. Service & Expert Advice iCruise.com Cruise Specialists are knowledgeable, friendly and enthusiastic experts who know the cruise industry. Our cruise specialists are well-trained and have the resources and tools they need to offer you a high level of service at low prices. Your best interests are our number one priority, so our Cruise Experts will work with you, both online and off, to find the best cruise and best rate that fits your interests. Our expertise comes from years of personal travel experience, as well as the travel experience of thousands of clients we have served in our careers. Information Information is the number one reason why people go to the Internet. By providing honest, accurate information that is relevant to your cruise vacation and combining it with great prices and great service, we will exceed your expectations in helping you plan your cruise vacation. Choice and Convenience iCruise.com represents all major cruise lines on more than 200 ships to over 35,000 itineraries around the world. You have choices and we will help you sort them out. You also have choices with regards to how and with whom you would like to plan your cruise. Our website is conveniently available 24 hours a day, 7 days a week and is full of information that will help with your reservation. You can book online or can contact us by telephone or email to address any questions you may have about your vacation. We will promptly respond at your convenience, regardless of how you choose to work with us. Being Nicer It's a little thing, and we only bring it up because people tell us that all the time. :-) We never forget it's your vacation, your time, your money, and that you're doing us a favor by letting us serve you.
Contact info
220 Congress Park Dr Suite 330, 33445, Delray Beach, United States
- 1-800-427-8473
- contactus@icruise.com
- icruise.com
3.6
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reservations on website doesn't work
Reservations on website doesn't work, they force you to make it by phone trying to sell more services.
October 31, 2025
Reply from iCruise.com
Dear Raul,
Thank you for your feedback, and we’re truly sorry to hear about the issues you experienced with booking via our website. As an online travel agency, your experience is very important to us. We will be reaching out to you soon to determine what the issue is so we can address it and ensure our website is working properly. We appreciate your input and thank you for helping us improve!
Kindest regards,
Toni G.
VP, Customer Commitment
great info and assistance
October 23, 2025
Reply from iCruise.com
Dear Anthony,
Thank you so much for your kind words! It truly made my Friday morning brighter to start the day with such a positive review. It’s always wonderful to hear that our efforts to provide great info and assistance are appreciated. Your support means a lot to us, and we look forward to continuing to serve you!
Have a fantastic day!
Kind regards,
Toni G.
VP, Customer Commitment
There was a payment issue a few weeks…
There was a payment issue a few weeks ago but an Aisan CS 小潔 came to help! She was quite nice and helpful.
October 8, 2025
Unprompted review
Reply from iCruise.com
Dear Sophy,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Professional and friendly
Elle was very clear and provided all the information needed. Professional and friendly.
October 6, 2025
Reply from iCruise.com
Dear Customer,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Next time I'll have the agent do the…
Next time I'll have the agent do the booking for it is sressfull
October 5, 2025
Reply from iCruise.com
Dear Customer,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Helpful agent and great cruise deals !
September 30, 2025
Reply from iCruise.com
Dear Men Truong,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
First time user
Easy to use and I liked that I can choose the room with seeing where the room located on the map.
After made the reservation, automatically loaded on my royal caribbean app dont know how but was very convenient.
Will use again for our future vacation with you for sure.
September 20, 2025
Reply from iCruise.com
Dear EB,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Renee was the travel representative
Renee was the travel representative. Very helpful with booking cruise. Made sure we understand all things. She was easy to understand
September 18, 2025
Reply from iCruise.com
Dear Ms. Lucas,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
iCruise is always amazing to work with
iCruise is always amazing to work with. It was awesome to see how they could help me get the best deal on cruises and my pre hotel stay! Totally recommend!
September 17, 2025
Reply from iCruise.com
Dear Customer,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Reply from iCruise.com
Dear Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration you encountered while trying to make a second payment and the issues you faced with our customer support team. Your feedback is important, and we want to ensure that we address your concerns properly.
We would appreciate the opportunity to discuss this matter further with you. Please expect to hear from us shortly so we can resolve this issue and improve our service.
Thank you for your understanding.
Kindest regards,
Toni G
VP of Customer Commitment
I tried to book a cabin went to pay was…
I tried to book a cabin went to pay was redirected to start over retried to book only to find the price was over a thousand $ more
September 9, 2025
Reply from iCruise.com
Dear Customer,
Thank you for sharing your experience. We apologize for the inconvenience you faced while booking your cabin. We tried to reach out to you but were unable to connect. If you still need assistance or have any questions, please feel free to send an email to my attention at inquiries@arrivia.com. We’re here to help and want to ensure you have a great experience!
Kindest regards,
Toni G.
VP, Customer Experience
Very disappointed.
Very disappointed.. We were told by our TA Geoffrey Slazenger we had $100 OBC, only to find that he’d lied and we had none
September 9, 2025
Unprompted review
Reply from iCruise.com
Dear Ms. Gower,
We truly apologize for the inconvenience you've faced. We understand how frustrating this must be for you, and your feedback means a great deal to us. If this was something that was promised, please rest assured that we are committed to making it right. We would love the opportunity to review your case further. Kindly send your account details through Trustpilot, and we will prioritize your request. We look forward to connecting with you soon.
Warm regards,
Toni G.,
VP of Customer Commitment
Reply from iCruise.com
Dear Ms. Stevenson,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Reply from iCruise.com
Dear Michelle, we appreciate the fantastic review! We're glad to have made your experience with us a great one, and we look forward to assisting you in the future. Thank you for being a valued client. Kindest regards, Toni G., VP of Customer Commitment
Chris Holloway was a huge help in…
Chris Holloway was a huge help in helping me find the perfect cruise for my honeymoon!! Couldn’t recommend him enough I gave him a round about budget price I was looking for and he was just all around great! Thanks again Chris and the whole ICruise team!!
I’m booked and hooked!!
August 18, 2025
Unprompted review
Reply from iCruise.com
Dear Mr. Bean, Congratulations and thank you so much for your wonderful review! We’re thrilled to hear that we could help make your honeymoon unforgettable. We can’t wait to assist you again in the future. Thank you for being a valued client of iCruise. Kindest regards, Toni G. VP of Customer Commitment
Whatever you do do not give these guys…
Whatever you do do not give these guys your phone, number they will not stop harassing you!
August 8, 2025
Unprompted review
Reply from iCruise.com
Dear Mr. Fine, we sincerely apologize for the issues you experienced. Since we've not received your account information via Trustpilot, please send an email to my attention at inquiries@arrivia.com so that I can further assist you. I will make certain you are added to our Do Not Call list, but must first confirm your account details. I look forward to hearing from you. Kindest regards, Toni G., VP of Customer Commitment
I'm a past multi cruiser
I'm a past multi cruiser, so I knew what I wanted and when. I was given all the info I needed quickly and with out nuisance. After comparing pricing, this was the best on many levels. Very easy to use and book.
August 4, 2025
Reply from iCruise.com
Dear Customer, we appreciate the fantastic review! We're glad to have made your experience with us a great one, and we look forward to assisting you in the future. Thank you for being a valued client. Kindest regards, Toni G., VP of Customer Commitment
Very quick booking
July 27, 2025
Reply from iCruise.com
Dear John, we appreciate the fantastic review! We're glad to have made your experience with us a great one, and we look forward to assisting you in the future. Thank you for being a valued client. Kindest regards, Toni G., VP of Customer Commitment
Fraud or gross mismanagement
Fraud or gross mismanagement - you be the judge?
On July 1, 2025, I paid $1,600 as a deposit for a Princess Cruise with ICruise. On July 10, 2025 I paid $8684 with my AMEX card and received confirmation that the trip was completely paid for. However, on July 23, 2025, ICruise charged my AMEX card an additional $1,433.93. The next day ICruise sent an email demanding an additional $7,250 or they would cancel the cruise and keep my deposit. Over the course of the next few days, I spoke with (8) customer representatives who stated that they never received the $8,684. They maintained this position even though I sent a screen shot of my AMEX statement showing the charge. Each representative refused to allow me to speak with a supervisor. It was only after I threatened legal action and bad reviews did they miraculously find the $8,684. The net result is that my AMEX card was overdrawn and I have to wait (14) days for ICruise to reimburse me. Most reflective of their corporate structure, not once did anyone acknowledge their mistake or offer an apology.
Caveat Emptor!
July 27, 2025
Unprompted review
Reply from iCruise.com
Dear Mr. Hujar, we apologize for the challenges you encountered. Your feedback is extremely important to us. We would be glad to review your case and will reach out to discuss your experience in more detail. We look forward to speaking with you soon. Kindest regards, Toni G., VP of Customer Commitment
Quick efficient easy booking experience.
July 21, 2025
Reply from iCruise.com
Dear Alan, we appreciate the fantastic review! We're glad to have made your experience with us a great one, and we look forward to assisting you in the future. Thank you for being a valued client. Kindest regards, Toni G., VP of Customer Commitment
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