Ridiculous service and the worst supllier I have ever dealt with Low quality products Never recommend anyone to buy from this website as this supplier is a scammer. Its been more than a month... See more
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The product himself was great but the waiting time was way to long( make sure u give it 1 month before to have it to make a present to someone) and transport was not very good, the box was smashed... See more
Company replied
My product was faulty and burnt out and nearly caught fire on Christmas day after only having the product on for 45minutes. Despite numerous emails every day I haven't had a single apology and only go... See more
Company replied
Not what I ordered, which was a sculptured relief type figure, what I recieved was a slightly brighter photo.,in what should have been landscape , was portrait in a broken frame
Company details
Written by the company
We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers.
Contact info
Room 605,No.10, Jinzhou North Road, Cangshan District, Fuzhou, Fujian, China, 350007, Fuzhou, China
- icuteeofficial@gmail.com
- icutee.com
1.8
Poor
58 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 48 hours
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Reply from Icutee
Dear customers,
I'm very sorry for causing you any unpleasantness.If the logistics does not receive it, you can provide the order number. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.
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Really poor quality item
Really poor quality item. We ordered a personalised lamp/ vase. It was literally a sticker of a photo stuck on the lamp. Really tacky looking
December 28, 2023
Unprompted review
Reply from Icutee
Dear customers,
I'm very sorry for causing you any unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.
No customer service
My product was faulty and burnt out and nearly caught fire on Christmas day after only having the product on for 45minutes. Despite numerous emails every day I haven't had a single apology and only got 40% refund which I am entitled to a full refund as the product was faulty and damaged making it unusable
January 10, 2024
Unprompted review
Reply from Icutee
Dear customers,
I'm very sorry for causing you any unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.
I paid for DHL express for 2 to 5 days
I paid for DHL express for 2 to 5 days. They ship it out of China, which in no way shape or form, it gets to your door in 2 to 5 days from China. It has taken more than three weeks to get my order. So if you order from this website, just know that it will take about a month to get your items and don’t pay the extra expedited shipping because it is definitely not worth it.
December 15, 2023
Unprompted review
Reply from Icutee
We are so sorry Dear， that the poor express service didn't satisfy you. Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.
Item received was smaller than pictures…
Item received was smaller than pictures made it look and the pictures are not printed and framed, it is just a piece of wood.
Very misleading.
January 2, 2024
Unprompted review
Reply from Icutee
Dear customers,
I'm very sorry for causing you any unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: icuteeofficial@gmail.com. We will help you deal with it in time.
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The product himself was great but the…
The product himself was great but the waiting time was way to long( make sure u give it 1 month before to have it to make a
present to someone) and transport was not very good, the box was smashed gladly was nothing to break.
The only bad thing is that isn't a way to see how the personalised objects will look like until u don't receive them at home.
December 16, 2023
Unprompted review
Reply from Icutee
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
Terrible service
Terrible service. Has not arrived and it’s been over a month. Didn’t arrive in time for my children’s Christmas.
December 25, 2023
Unprompted review
Reply from Icutee
Dear customers,
We're sorry for not getting this out of your way in time.
To better assist you, we kindly request your order information, ASPA. Your satisfaction is our priority, and providing us with your order details will enable us to address any concerns promptly.
Wishing you a wonderful day ahead!
I ordered an personalised watch
I ordered an personalised watch, it came damaged, I spent 40£,I put in the bin, nobody answer to my email,at least to exchange the item,very bad company, DON'T BUY IT.
October 30, 2023
Unprompted review
Reply from Icutee
Dear customers,
We're sorry to hear that.
Can you email us a clear picture of the item you received and show us the issue you mentioned?
After we receive your email, we will provide you with the best solution. Your satisfaction is our top priority.
If you have further questions, please email icuteeofficial@gmail.com
It was a BEAUTIFUL gift for my mom
It was a BEAUTIFUL gift for my mom. She absolutely loved it
November 1, 2023
Unprompted review
Reply from Icutee
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
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I’m pleased with the product
I’m pleased with the product, but the production and shipping time was longer than expected and the website offered little information as to the status while my order was being processed. However, when I emailed to ask for an update I did receive a prompt and personal response. I would recommend this merchant, but would advise others to be aware of the processing time and be patient.
October 1, 2023
Unprompted review
Reply from Icutee
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
Happy with shipment
November 1, 2023
Unprompted review
Reply from Icutee
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
I got exactly what I ordered in good…
I got exactly what I ordered in good time
October 18, 2023
Unprompted review
Reply from Icutee
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
Couple mirror
I ordered the same item as I wanted to put it in another room. I was more happier with the first product, the second one looked it was made in a rush. The name was smaller and further from my name, a bit disappointed.
September 28, 2023
Unprompted review
Reply from Icutee
Dear customers
Our products have always been loved by the majority of users, so our quality control has always been very strict, please rest assured that if the products you receive have any quality problems, you can contact our customer service again and provide Your order number, our customer service will definitely give you a satisfactory answer! Looking forward to your reply again!
Have a great day!
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I never received my item and no one…
I never received my item and no one responded to my email.
October 3, 2023
Unprompted review
Reply from Icutee
Dear customer
If you do not receive the package in time due to logistics problems caused by weather and other reasons, we will follow up your logistics information, and deal with it in time to ensure that you can finally receive the product. If you have any follow-up questions, you can contact us in time.
Thank you for your understanding
I got this for my son as a graduation…
I got this for my son as a graduation gift. It’s spot on we know he’s going to love it.
September 12, 2023
Unprompted review
Reply from Icutee
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
I ordered 2 personalised bracelets for…
I ordered 2 personalised bracelets for my wedding and when I followed up to ensure they would be delivered on time, I have to admit I was sceptical.
However, I got immediate responses to say the production and shipping would be expedited and the bracelets turned up on time and look stunning; really well made, with quality materials and the quality of engraving is excellent. 100% recommend.
September 2, 2023
Unprompted review
Reply from Icutee
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
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