After login, Session reminder showed it clearly: time-out was active on ticket #19209 but casino login still worked. Transaction log gave no clear timestamp at Fri 12:45.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Mia on callback request: the promised update at Wed 9:18 never arrived. KYC status hid the cashout reason on ticket #66946 Checked again at Tue 8:19, same account status.
I have to say their referral programme is actually legit and works a treat. I invited a couple of mates a while back and now I'm getting these regular bonuses popping into my account every month. It's... See more
The games here load so fast it's brilliant, you click and you're straight into the action with no freezing or those annoying loading screens. Everything just jumps right in which makes spinning the sl... See more
Company details
Written by the company
Join the excitement at Mega Win this year and grab your 18000 GBP deposit bonus plus 680 free spins to dive into the best slots right away. ✅🎰🏆🚀
Join the excitement at Mega Win this year and grab your 18000 GBP deposit bonus plus 680 free spins to dive into the best slots right away. ✅🎰🏆🚀
Written by the company
Contact info
42 Oak Street, M1 1AA, Manchester, United Kingdom
- info@ideafactory.space
- ideafactory.space
3.9
Great
200 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
While the train was late
While the train was late, Rainbow Riches counted 5% toward wagering after the promo page implied more
September 26, 2026
Unprompted review
German account
German account, English site, still Mobile casino kept sending me back to the lobby after one spin brilliant.
September 26, 2026
Unprompted review
After login
After login, Payout KYC screen showed it clearly: KYC only says review after request #74397 with no next step shown. Profile page stayed stuck while lunch went cold
September 25, 2026
Unprompted review
book of Dead froze during a bonus…
book of Dead froze during a bonus feature on hotel Wi-Fi… The game reopened, but the balance was lower and the round history showed nothing. seriously
September 25, 2026
Unprompted review
Same account
Same account, same day: ID upload worked on desktop, failed twice on mobile casino and support did not explain it
September 25, 2026
Unprompted review
Same account
Same account, same day: Casino account showed verified, cashier still demanded a new selfie brilliant..
September 25, 2026
Unprompted review
My account message centre showed ticket…
My account message centre showed ticket #22109 as solved. The actual issue, a missing bonus balance, was still sitting there untouched the next morning
September 23, 2026
Unprompted review
The Dog House kept freezing on an…
The Dog House kept freezing on an ageing iPhone 8 whenever the feature triggered
September 24, 2026
Unprompted review
During lunch
During lunch, Reality check timer reset after I changed slots what a mess
September 24, 2026
Unprompted review
For a German casino account
For a German casino account, Moon Princess counted 5% toward wagering after the promo page implied more
September 25, 2026
Unprompted review
The account page says one thing
The account page says one thing: Cool-off button confirmed, then casino promo popups kept appearing same story today
September 24, 2026
Unprompted review
From the train
From the train: Spend filter missed two deposits from Friday evening wow
September 25, 2026
Unprompted review
After login
After login, Trustly cashout showed paid in the cashier, but my bank still had nothing not the answer I needed
September 23, 2026
Unprompted review
the account page says one thing
the account page says one thing: Visa cashout sat in review for days after the account showed verified before my coffee went cold wow
September 24, 2026
Unprompted review
Maybe I missed something
Maybe I missed something, but Saved slot was gone by morning, and favourites were empty again nothing clear after that
September 24, 2026
Unprompted review
Went back once
Went back once, Cashout block after ID photo: KYC only says review after 5 minutes with no next step shown. Message centre gave no clear timestamp while lunch went cold.
September 23, 2026
Unprompted review
Live chat Wed 12:35
Live chat Wed 12:35; the promised update on the account page never arrived. Email update made the account problem feel like guesswork at the payment step
September 26, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.