I do not recommend buying from this store. The customer service is absolutely terrible. If you need to return an item, first of all, you have to pay around €11–12 for the return shipping. On top... See more
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Don’t buy here, for multiple reasons. It starts off with the horribly designed checkout. I paid with PayPal and they just use the address of the account as shipping address. Furthermore, they p... See more
Extremely bad shop and customer service. Ordered for over €100 and the package went missing. It took over 4 weeks to be delivered. When it got delivered, I saw all my items that I purchased at -50%!!... See more
I got a MagSafe case, a magnetic card holder & a camera lens protector. They all arrived today & I think they look pretty good. There were a couple marks on the phone case & the logo is blurred a bit... See more
1.8
Poor
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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the quality is not the best
the quality is not the best
after 3 days it already looked badly used
June 14, 2021
Reply from IDEAL OF SWEDEN
Hello,
We are so sad to hear you do not feel satisfied with the quality of the product you have ordered.
To be able to help you further, please contact us at reviews@idealofsweden.com. Please make sure to include your order number and a picture of the damage, in your email.
Best regards,
IDEAL OF SWEDEN
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Beautiful 😻
June 2, 2021
Reply from IDEAL OF SWEDEN
Hello Robin,
Thank you for your lovely review! That is wonderful to hear.
Best regards,
IDEAL OF SWEDEN
Reply from IDEAL OF SWEDEN
Hello Elina,
We are so sad to hear you do not feel satisfied with the quality of the product you have ordered.
To be able to help you further, please contact us at reviews@idealofsweden.com. Please make sure to include your order number and a picture of the damage, in your email.
Best regards,
IDEAL OF SWEDEN
Reply from IDEAL OF SWEDEN
Hello Zilola,
Thanks for the review! Great to hear that you feel satisfied :)
Wish you a nice day!
/IDEAL OF SWEDEN
I am really happy with my new phone case
I am really happy with my new iPhone case. Ideal of Sweden never disappoints me. Quick delivery + awesome quality.
May 26, 2021
Reply from IDEAL OF SWEDEN
Hi Olivia,
That is truly wonderful to hear! It means so much for us to hear that you have had a great experience and love your products from us. 💛
Have a wonderful day,
IDEAL OF SWEDEN
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Reply from IDEAL OF SWEDEN
Hi Lorena,
Thank you for your 5-star rating! It means so much for us to hear that you are happy with your experience with us.
Have a wonderful day,
IDEAL OF SWEDEN
Reply from IDEAL OF SWEDEN
Hi Venetia,
That is truly wonderful to hear! It means so much for us to hear that you have had a great experience and enjoy your products from us. ⭐
Have a wonderful day,
IDEAL OF SWEDEN
The worst charger ever i don’t know if…
The worst charger ever i don’t know if it arrived broken or what is the issue but it shuts down after 2 minutes,charging my phone 2 percent!
Absolute waste of money and time!
May 17, 2021
Unprompted review
Reply from IDEAL OF SWEDEN
Hello Adela,
We are so sad to hear you are experiencing issues with your product.
We would gladly help you further with this. Please make sure to include your order number and a video of the issue, and email it to us at: reviews@idealofsweden.com.
Best regards,
IDEAL OF SWEDEN
Reply from IDEAL OF SWEDEN
Hello Anders,
Thank you for your lovely review! That is wonderful to hear.
Best regards,
IDEAL OF SWEDEN
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Too expensive
May 13, 2021
Reply from IDEAL OF SWEDEN
Hello Muris,
Thank you for your review and feedback!
If there is anything we can do for you, you are welcome to contact us here: reviews@idealofsweden.com
Best regards,
IDEAL OF SWEDEN
Return policy is an unfunny joke,
I ordred Iphone X case, got Iphone 11 case becouse it s "universal" size, i ve seen that there is Iphone X case avaible, i tried to return it, chose the "easy return option" (easy my ass).
As i understant the cost of return shipping wil be deducted from what i paid, i didn t recived any return label as i should. So i basicly had 14 days to get the lablel (whith i did not recived even after 4 days) or contact the company (don t even try, it s impossible).
The case itself was "chineese" quality whith is another unfunny joke from the IDEAL OF SWEDEN company. I think i can consider my money as lost or thrown away.At the end i am stuck with useless Iphone 11 case that i don t even know or have how to return.
RETURN POLICY IS THE MOST TWISTED AND COMPLICATED RETURN POLICY THAT I EVER HAD TO DEAL WITH.
IF YOU ARE LOOKING FOR GOOD QUALITY CASE WITH WARANTY FROM A FRIENDLY COMPANY , DON T EVEN THINK ABOUT PURCHASING ONE FROM IDEAL OF SWEDEN.
If anyone from Ideal of sweden is accually reading this, please tell me when will i gey my DHL "easy" return label.
I am more than deeply disapointed.
: (
April 25, 2021
Unprompted review
Reply from IDEAL OF SWEDEN
Dear Jędrzej,
We are sad to hear about the issues you have experienced.
The product you have bought is a multi-case that is compatible with iPhone X, XS and 11 Pro.
When choosing a phone model, you can see in the pictures how the case should look on the phone. The size of the camera hole is designed to be compatible with several different phone models, which you should also be able to read about in the product description.
If the return label has not been received, our customer service will make sure to send you this.
If you have not received the help you require, you can contact our Trustpilot Support at reviews@idealofsweden.com.
Best regards,
IDEAL OF SWEDEN
Excellent 🤗
April 21, 2021
Reply from IDEAL OF SWEDEN
Hi MM,
Thank you for your positive review! Your satisfaction is of great importance to us 😄
Have a nice day,
IDEAL OF SWEDEN
I'm so impressed with the quality and…
I'm so impressed with the quality and the case is so beautiful
April 15, 2021
Reply from IDEAL OF SWEDEN
Hi Esther,
Thank you so much for your lovely review! We are so happy to hear you are satisfied.
Wish you a nice day!
/IDEAL OF SWEDEN
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Reply from IDEAL OF SWEDEN
Hej Chris,
Tack för din positiva recension! Det betyder väldigt mycket för oss att höra att du är nöjd. 😄
Vi önskar dig en underbar dag,
IDEAL OF SWEDEN
I am very happy with my order
I am very happy with my order. Excellent quality, fast delivery. 5 stars!
March 31, 2021
Reply from IDEAL OF SWEDEN
Hello Urszula,
Thanks a lot for the five-star review! It means a lot to hear you are satisfied with your order.
Wishing you a great day!
/IDEAL OF SWEDEN
Superfint o bra skal.
March 31, 2021
Reply from IDEAL OF SWEDEN
Hej Maria,
Tack för din fem-stjärniga recension! Vi är så glada över att höra du uppskattar våra produkter och att du gillar designen.
Önskar dig en fin dag!
/IDEAL OF SWEDEN
It’s not practical as expected
March 27, 2021
Reply from IDEAL OF SWEDEN
Hello Haya,
Thank you for your review and feedback!
If there is anything we can do for you, you are welcome to contact us here: reviews@idealofsweden.com
Best regards,
IDEAL OF SWEDEN
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Worst refund service ever!
We returned two items from Christmas but were not refunded automatically. One month later we contacted support to ask why. They told us that the refund would be sent however we only received refund from one of the items. We contacted support again second time and are still waiting for the money. So unsatisfying and really bad service! We will never buy anything from your website or recommend it to anyone.
March 11, 2021
Unprompted review
Reply from IDEAL OF SWEDEN
Hi Line,
I am sorry to hear that you feel dissatisfied!
If there is anything we can do for you, you are more than welcome to contact me or my team members from our Trustpilot Customer Service Team by sending us an email at reviews@idealofsweden.com
Best wishes,
IDEAL OF SWEDEN
The absolute worst experience ever.
The absolute worst experience ever.. :(( Stay away from this company. They will ship you broken/unusable products and then make it impossible to get a replacement or a refund. I ordered five wireless chargers in December: three of them did not work, and the remaining two only work sometimes (they charge very inconsistently and make a weird noise).
Instead of just replacing them (they are not even that costly) or simply refunding them (I have sent countless videos to show the issues, etc.), the company has dragged out the process to become the biggest hassle and worst ordeal. They hope you give up, and it has succeeded, because I have not given up trying, because it is not worth the time and frustration dealing with them. Such awful products, followed by such awful customer service. :((( Beware.
March 8, 2021
Unprompted review
Reply from IDEAL OF SWEDEN
Hi Yuan,
We are sincerely sorry for this issue! Please follow the instructions that my colleague has sent you and we will help you in the best way we can.
Thank you in advance!
/IDEAL OF SWEDEN
The one star is too much for you !!!Iam…
The one star is too much for you !!!Iam Waiting for my order since New Years ever !!!I give you my money and I want it now !!I will not leave it!I order from many sites this is the worst time ever !
March 5, 2021
Unprompted review
Reply from IDEAL OF SWEDEN
Hi Georgia,
We are sorry to hear that you have been kept waiting on your package for this long.
If you have not received the order or the help you require, you are more than welcome to contact me or my team members from our Trustpilot Customer Service Team by sending us an email at reviews@idealofsweden.com
Best regards,
IDEAL OF SWEDEN
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