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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience, especially in resolving tax issues and providing clear explanations. However, some customers also noted initial dissatisfaction with previous team members, though they found the new teams to be great. A few other people also felt that communication about their file progress was unclear at times.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and professional... See more

Based on these reviews

Rated 5 out of 5 stars

I was hesitant to trust a tax services but when I talked to Maeve Wiley with Ideal tax she made my process so easy and understanding. She made me feel like family and I can appreciate that.

Rated 5 out of 5 stars

From start to finish, Maeve Wiley was amazing. This was by far one of the most personable, prompt and enjoyable experiences I’ve had during tax season . It made me feel valued and understood and my p... See more

Rated 5 out of 5 stars

The people at ideal tax were nothing short of topnotch. I had 50000 in delinquent tax debt and they settled it for less than 8000 and have my current taxes in good standing and I couldn't recommend th... See more

Rated 5 out of 5 stars

My experience with Ideal tax is beyond words. I am so happy I took my time and choose “Ideal Tax” for my back tax issues. They are doing a wonderful job communicating and keeping me in the loop with... See more


4.7

Excellent

TrustScore 4.5 out of 5

71 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I hadn’t filed my taxes in 4 years

I hadn’t filed my taxes in 4 years. Ideal tax was very knowledgeable and extremely helpful during the process. They were responsible for reaching out to the IRS giving me more time to get all my information together. Grace Miller was the prep specialist guiding me through the documents I needed or would need to finish filing and get the best outcome with little or no penalty. I strongly recommend Ideal tax for your tax needs.

April 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Ideal Tax was wonderful and helped my…

Ideal Tax was wonderful and helped my husband and I with our IRS issues and get back on track. Everyone was great. Mike Roy was very helpful and helped keep us informed every step of the way. I would recommend Ideal Tax to anyone needing assistance with tax issues.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

They kept me up to date on everything the whole time Mike Roy did a great job thank you ideal tax!
C.Mohr

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Maeve is wonderful

Maeve is wonderful, intuitive compassionate, and very knowledgeable about her job and she takes excellent care of her clients. If you want a representative that has your best interest then you need to go with Maeve because she is what makes Ideal Tax wonderful.

April 1, 2026
Unprompted review
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Rated 5 out of 5 stars

I recently submitted a three-star…

I recently submitted a three-star review for Idealtax, which led to a conversation with my case manager, Angela. She explained the tax reconciliation process again, and I realized it’s not as quick and easy as I initially thought. Without Angela’s assistance, it would be even more challenging. I reviewed my emails, phone calls, and text messages, confirming Angela’s responsiveness and dedication to advancing my case. Ultimately, I believe Angela deserves a higher rating than I initially gave. Thank you, Angela. Keep up the excellent work, and I will be patient.

April 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Grace Miller

Grace Miller, has been terrific to work with… she always gets back to you and is willing to go that extra yard.

April 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Tax resolutions

My Name is Juan Negron so well from the very beginning when I made the first call, everyone was super helpful & friendly and also knowledgeable. But one person in particular standing out for me was Maeve Wiley who explained everything, and when I was not sure of certain things Maeve would break it down for me & answer all of my questions. Maeve made me feel at ease with everything that was being with my case.. Maeve Wiley is an asset to the company.

Thank you again for everything.

April 4, 2026
Unprompted review
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