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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently praise the quality of the hair, noting its natural feel and appealing styles. Many people appreciate the wide selection of wigs, finding them comfortable and soft, with options for various head sizes and densities. The ordering process is often described as easy and straightforward, with many consumers expressing satisfaction with their purchases. However, some customers have experienced issues with orders and delivery, including long waiting times and receiving wigs that did not match the website's descriptions or photos. There have also been concerns about the accuracy of wig density and color, with a few people reporting that the product received was different from what was advertised.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers express satisfaction, praising the quality,... See more

Order

Users describe ambiguous interactions with order. Many customers report significant issues, such as receiving... See more

Quality

Consumers find quality to be ambiguous, with many praising the high quality of wigs, describing them as... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some consumers reported fast shipping and... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the site and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Just a few things ..... I don't like the "density" charge. I do understand that your wigs are human hair, but why not make them substantial enough that that additional cost is not needed. I have been... See more

Rated 4 out of 5 stars

This is my 2nd order. The 1st one was great. The one I made this evening was a little confusing. I was applying for Paypal pay later and I think I did but I ended up ordering the same wig 3xs!! I had... See more

Rated 5 out of 5 stars

I’ve been thinking about this purchase for awhile. I finally decided to make the purchase. I hope it is equally satisfying as my last curly style purchase. I loved my last purchase. The hair quality... See more


Company details

  1. Hair Product Store
  2. Hair Extensions Supplier
  3. Wig Shop

Written by the company

We are IDefinewig, a customer-focused brand dedicated to delivering high-quality, affordable human hair wigs worldwide. We specialize in 100% unprocessed virgin human hair products designed to provide a natural look, realistic hairline, and long-lasting durability. As a direct-to-consumer company, we operate our own factories and supply chain, allowing us to offer premium wigs at competitive prices without compromising quality. Our products are versatile—customers can style, dye, or customize them freely to match their personal preferences and occasions. We are committed to authenticity and transparency: all product images and reviews reflect real customer experiences. With a strong focus on service, we provide hassle-free returns, responsive support, and reliable global shipping. At IDefinewig, our mission is simple: to empower every customer with beautiful, natural-looking wigs that enhance confidence while delivering exceptional value and a seamless shopping experience.


Contact info

3.8

Great

TrustScore 4 out of 5

591 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 2 out of 5 stars

Disappointed

I still haven’t even seen it sent out yet. Every time I order from this place it takes forever to ship and get to me and it’s not even a custom order. It’s frustrating because I pay and they take the money right away but takes a month to get my wig,,, not custom. I reached out by email to see why it’s taking so long and 2 days later I still don’t hear anything back.

February 26, 2026
Unprompted review
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Rated 1 out of 5 stars

DO NOT PURCHASE A WIG FROM HERE UNLESS…

DO NOT PURCHASE A WIG FROM HERE UNLESS YOU WANT TO JUST GIVE YOUR HARD EARNED MONEY AWAY!

WORST WIG EVER! If j could give ZERO stars I WOULD!

QUALITY: EXTREMELY BAD
Cut of bob: TERRIBLE! It was uneven on both sides AND I DONT KNOW WHAT KIND OF CUTTING THEY DID TO THE BACK!

IT WAS LIKE A 9 MONTH OLD BABY PUT THIS WIG TOGETHER!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

The quality of the human hair

The quality of the human hair, the curls, the colors. I get compliments on my wigs, my sister in law ordered her one from your store. Thanks l love most of your styles and colors. I love my gray and black wigs because they don’t make me look old. Thanks very much for your products.

February 7, 2026
Unprompted review
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Rated 1 out of 5 stars

i purchased a wig that was advertised…

i purchased a wig that was advertised as brown. it came black. i called and emailed as soon as i got it. i took 3 photos so i can get a return address. i emailed and called there number 3 times no response. i have been a very good customer purchasing many wigs from them. there return policy is a fraud. please do not buy from them

February 4, 2026
Unprompted review
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Rated 4 out of 5 stars

Love the choice of small wigs

Love the choice of small wigs. BUT, it would be nice to choose which side the part in on while ordering. I know it has the parting space...but it is not the same.

January 26, 2026
Unprompted review
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Rated 1 out of 5 stars

IDefine wigs is the worse wig I have…

IDefine wigs is the worse wig I have ever purchase. What I got in the mail was not what I ordered. I tried to return it and they offered me 30$ to keep it. I paid $109.00 for it. This wig was so bad I would not wear it to take the garbage out. I was refunded $89.00, I paid $22 dollars to return it. I will never never never purchase a wig from this company again

December 16, 2025
Unprompted review
Rated 2 out of 5 stars

It is the most difficult website to deal with

It is the most difficult website to deal with. Even trying to order is hard. You expect people to order the way you have things setup impossible. Although you're making it clear that the items being ordered were good.

January 22, 2026
Unprompted review

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