Ideogram AI Reviews 155

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers had a great experience with this company. Many customers praise the exceptional customer service, highlighting the staff's helpfulness, politeness, and professional approach in resolving issues. The tool is frequently described as spectacular and the best for creative image generation, especially for logos, mockups, and promotional images, with users appreciating its intuitive interface and ability to produce professional results. People also value the ease of use and the efficiency it brings to their creative process, saving time and overcoming creative blocks. However, some people were dissatisfied with the product's ability to generate specific images, particularly when trying to place products or achieve precise artistic outcomes, suggesting it can be frustrating for those with very specific needs. A few other people also felt that the subscription model had limitations, such as difficulties in changing plans or the inability to delete images without a top-tier subscription, and some experienced issues with customer support responsiveness.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many praising the amazing, outstanding, and... See more

Product

Customers had ambiguous experiences with the product, with many reviewers expressing strong satisfaction,... See more

User experience

Consumers find user experience to be positive, with many praising the top-tier UI and the ability to create... See more

Subscription

Customers consistently note ambiguous experiences with subscription, with some expressing dissatisfaction... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great customer service. Had an issue using the tool and they were excellent handling my request. Ideogram is a spectacular tool for creative image generation. Using highly detailed prompts, I was t... See more

Company replied

Rated 4 out of 5 stars

Love the image generation capabilities! Not happy with the login/register limitations with having to use Google or Apple ?or Fakebook?. Not loving pricing. Had a crucial account/billing-related i... See more

Rated 5 out of 5 stars

Ideograms are so good coming up with design/visual ideas when you're stuck! The key is to get good with your prompt (not too brief or too complicated) otherwise it'll generate some weird results. C... See more

Rated 5 out of 5 stars

THIS TOOL IS ABSOLUTELY THE BEST OF THE BEST ! I HAVE USED THIS TOOL FOR DESIGNING SOME SUPER INCREDIBLE LOGOS, MOCKUPS, STOCK IMAGES AND PROMOTIONAL IMAGES FOR ALL MY BUSINESS PROJECTS SO FAR,... See more

Company replied


Company details

  1. Software Company
  2. Software Vendor

Written by the company

Ideogram is building AI-native creative tools to bring greater joy, delight, and efficiency to creative expression. We are pushing the limits of what’s possible with AI, with a focus on creativity and a high standard for trust and safety. Our founding team consists of world-renowned AI experts, who have previously led transformative AI projects at Google Brain, UC Berkeley, CMU, and the University of Toronto.


Contact info

4.2

Great

TrustScore 4 out of 5

155 reviews

5-star
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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Consistent Characters and best with text

Over the last year It’s been the fastest and easiest UI to use for images, especially when I need specific text within them. Also the best for uploading real life faces to be used as consistent characters. Being able to save characters and references them for different images has really streamlined things for us.
It’s been the best priced option while being just as good as MJ and better than ChatGPT at generating photographic images that don’t look like glossy cgi.

December 5, 2025
Unprompted review
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Rated 1 out of 5 stars

Has a mind of it's own

Although Ideogram can and will produce some great creations, it is awful at following strict prompts which is not helpful on a business scale. If you're not looking for specific art then you'll probably be fine, if you are then ideogram will just frustrate you. Infact i would go as far as to say it purposely misinterprets prompts in order to use your credits so you're forced to upgrade or top up.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

What an awesome app

What an awesome app. The first image creation prompt app to figure out how to write words to my knowledge. The best customer service I've ever experienced 🙌. 10/10

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Good AI, Good support

AI it self was useful, photos were good, sometimes needs more tries to get what I imagine but it is one of the best to do it with text and all around, soled option. Had some trouble… e-mail support answered and helped me with my problem so nothing bad to say

November 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Thanks for a SUPER SIMPLE…

Thanks for a SUPER SIMPLE cancellation/refund process as I take a break from subscription. In a world where subscription cancellations are often nearly impossible without a bit of rage, I really appreciate you.

November 17, 2025
Unprompted review
Rated 1 out of 5 stars

Bad experience

Normally I don’t write reviews but I just want to say I paid for the cheapest version at first, then I couldn’t even upload images then I bought the more expensive option and the images are just really bad it doesn’t listen and can’t find any tutorials on how to fix it and they don’t do refunds.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service!

I forgot to cancel my annual membership and sent them an email as soon as I saw the charges. They resolved the issue in a day. I love the platform I just haven’t used it much lately but will sign back up as soon as I need it more!

November 18, 2025
Unprompted review
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Rated 1 out of 5 stars

Worst ai I ever use

Worst ai I ever use. At first his free version was good but now, it is only trash ai system. It takes too much long to create a single image.

November 18, 2025
Unprompted review
Rated 4 out of 5 stars

Does what you expect and works mostly…

Does what you expect and works mostly well, had a very positive experience with the service and helped me create great imagery for my business (and some fun ones for everyday life) It's amazing how far the tech has come and excited (and afraid) of what's to come..

October 10, 2025
Unprompted review

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