Idioma Reviews 12

Reply from Idioma

Feb 26, 2026

Dear Zico,

Thank you for your review, and please accept our sincerest apologies for the experience you've had.

Having looked into this fully, we can see that you reached out to us multiple times, and we failed to respond in a timely manner. As a small, independent team, we have been navigating some staffing challenges recently, but we want to be clear: this is not an excuse, and you were completely right to be frustrated.

We're pleased to confirm that your refund has now been processed in full, and we have taken steps to make sure situations like this are handled better going forward.

We hope that in time you might consider giving us another chance. We would love to show you the standard of service you should have received from the very start.

Warm regards,
The Idioma Team

Reply from Idioma

Apr 22, 2025

Hi Tom,

Thank you for your feedback, and I’m sorry to hear about your experience with the hoodie. We truly appreciate your support and are glad to hear you love the designs and your t-shirts.

Regarding the hoodie, we’re concerned to learn about the quality issue you mentioned. This isn’t the level of durability we aim for, especially for one of our higher-end items. We’d appreciate the opportunity to make this right.

Could you please reach out to us via email with more details about your purchase and how you previously contacted us? At the moment, we haven't been able to find a record of this issue being reported, and we’d like to investigate and offer a proper resolution.

We’re committed to improving and ensuring our customers are happy, not just with the design, but with the long-term wear and experience.

Looking forward to hearing from you soon.

Reply from Idioma

Mar 21, 2025

Hi Jack,

Thank you for taking the time to share your feedback, and we’re truly sorry for the inconvenience caused. We completely understand how frustrating it must have been to experience a delay in receiving your product.

After realizing that the original order was seemingly lost in transit, we promptly dispatched a replacement garment. We’re sorry if at any stage the communication wasn’t clear.

Please feel free to get in touch with us directly at hola@idioma.world if you still have not received your garment. We’re committed to ensuring that this is fully resolved for you.

Thank you again for your patience, and we apologise for any inconvenience caused.

Best regards,
The Idioma Team

Reply from Idioma

Dec 19, 2024

Thank you so much for your kind words and for taking the time to leave such a thoughtful review! We always strive to offer efficient and friendly customer service, and it means a lot to us to know you appreciated it :) have a great day!

Reply from Idioma

Nov 7, 2024

Thank you so much for your feedback! We're delighted to hear that you loved the jumper and T-shirt, and that they made a great gift. It’s wonderful to know you appreciate the quality and uniqueness of our designs. We can’t wait to welcome you back as a returning customer—thanks again for choosing Idioma.

Reply from Idioma

Nov 7, 2024

Thank you so much for this review! We're thrilled to hear that you enjoy our designs and connect with the ethos behind our brand. We work hard to make each piece and experience special, so it’s fantastic to know that the little touches and storytelling resonate with you. Thank you for being a part of our journey!

Reply from Idioma

Oct 30, 2024

Thank you for sharing your feedback, and we’re truly sorry that your experience with Idioma has left you feeling disappointed and let down. As a small team, we take each customer interaction seriously and always strive to provide prompt, transparent, and attentive service.

To clarify a few points raised in your review:

1. Refund and Return Policy: We apologise if our initial communication around refunds was unclear. As per our policy, some returns (sale items) are processed as store credits, this is explained in several places on our website, and our aim is to make this as clear as possible in our terms. We understand this wasn’t your expectation and regret any inconvenience caused. We did our best to respond to your inquiries on this matter and are always open to discussing our policies further to ensure understanding.

2. Second Return Item: We understand that the second jumper you purchased was unfortunately the wrong size, and we completely respect your decision to return it. When we received the garment back, it arrived in damaged condition, with visible holes in both the packaging and the item. This damage, as explained, appeared to have occurred during transit. While we are unable to take responsibility for issues occurring once an item leaves a customer’s hands, we have documented the garment’s condition upon receipt and inspection and have shared this information with you.

3. Royal Mail Claims Process: While we cannot file a claim with Royal Mail directly on your behalf, we are happy to provide supporting documentation to assist you. We truly wish for a positive resolution for you and are here to help with any questions you may have about this process.

Again, we’re sorry for any frustration this has caused and understand that this was not the experience you expected. Your feedback is valuable to us, and we are committed to learning from it. If there’s anything more we can do to help resolve this matter, please don’t hesitate to reach out.

Reply from Idioma

Oct 29, 2024

Thank you for sharing your feedback. We’re sorry to hear about your experience with our returns process and appreciate the chance to clarify our policy and assist you.

Our policy aims to ensure that all items returned to us are in a resalable condition, unworn, and with tags intact. In cases where returned items arrive heavily creased or without tags, a fee may be applied to cover any necessary ironing or cleaning, as outlined in our returns policy. This fee is deducted from any refund issued.

Since your items were determined to be in an unsaleable condition, a cleaning and ironing fee was applied in place of a full refund. Additionally, sale and discounted items are eligible for store credit instead of a direct refund. Your gift card should arrive soon, but if it has not yet, please feel free to reach out to us at the address on our returns and exchanges page, and we’ll be happy to assist you in expediting this.

We value your feedback. Thank you for your understanding, and please don’t hesitate to reach out with any further questions.