Great service Been with IDNet on the openreach (160mb) network for a few years, as Cityfibre is now in my area have stayed with IDnet and gone onto the CF package. Similar price for Open rea... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic customer service. Knowledgeable people on the end of the phone line that can assist with setup. Speedy, low latency connection. None of the deep phone menu options or call centre ‘pinball’... See more
Stable and reliable near 1000mbps connection. Downloading large game files now takes minutes rather than overnight and 4K tv programs stream or download effortlessly. IdNet charge a fair price and d... See more
Been with IDNet for under a month, already super impressed. They are consistently meeting their advertised speeds of ~2.4Gbps up and down (which is insane, btw), and thus far I've had zero conne... See more
Company details
About IDNet
Written by the company
Better fibre for home professionals and businesses
IDNet is a high-performance internet service provider. We regularly beat the larger suppliers for speed, network resilience and customer service.
Plus, we were the first UK telecoms provider to become a certified B Corp, which means that we have been formally recognised for trading responsibly.
All IDNet customers benefit from UK based 24/7 support.
Why IDNet?
- Speed – The lowest latency network in the UK
- Consistency – maximum throughput even at peak times
- Security – Ultra secure and reliable network
- Support – UK based experts available 24/7
- Sustainability – The UKs first B Corp ISP
Services For Home
- Home Fibre Broadband
Ultra fast ‘family friendly’ packages, quality connection with low latency, ideal for larger households and gamers - Remote Working Broadband
IDNet's professional full fibre connections enable you to make crystal clear video calls, instantly download files, seamlessly run office VPN connections and smoothly stream 4K media content. - Gaming Broadband
If you’re serious about gaming and looking for a competitive edge, check out our latest Asus gaming packages. - Telephony
VoIP telephony & number redirection services so you can keep your landline number whilst moving onto full fibre broadband.
Services For Business
- Gigabit Business Broadband
Our business focussed broadband packages come with critical care for rapid resolutions of faults. - Ethernet Leased Lines
IDNet’s leased lines are ideal for organisations that need the assurance of high-speed internet access at all times. Uncontended bandwidth means the maximum line speed is always available. - Hosted Telephony
IDNet’s hosted digital voice telephony solution provides a fully managed telephone service to your business, removing the need for you to purchase, install, maintain and upgrade expensive equipment.
Nationwide Connectivity
IDNet customers can access an ever-expanding footprint of high-speed full fibre broadband packages.
In addition to the entire Openreach network, we are on-net with alternative full fibre infrastructure providers such as CityFibre, Netomina, MS3 and FibreHeroes, with several more to follow this year. This means we can connect up previously underserved communities in forgotten regions, towns and rural areas.
Contact info
30a Bridge Street, SG5 2DF, Hitchin, United Kingdom
- 0800 331 7000
- support@idnet.com
- idnet.com
What's available for you
4.7
Excellent
824 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Quick install & excellent communication
I needed to change the install date & emailed IDNet, the replied very quickly & I was able to change the date. The router arrived a few days before which was perfect.
On the day of install they actually arrived early which wasn’t a problem & the install was completed in about 40 minutes.
February 27, 2026
Will be an ID NET customer for life
Will be an ID NET customer for life, 5 stars 24/7 tech support, and symmetric speeds couldn't ask for more..
February 26, 2026
Good people to deal with
Good people to deal with. Very helpful nothing is too much trouble. Top team for me.
February 25, 2026
You get what you pay for!
IDNet is not the lowest cost ISP but, having been with several other ISP's in the past, they are by far the best. Customer service is first rate, service is reliable and speed is consistent.
February 21, 2026
Unfortunately although the installation…
Unfortunately although the installation went well my connection is not working and although spending a great deal of time yesterday this has still not been resolved.
Communication regarding updates on resolution needs to be better.
February 15, 2026
Reply from IDNet
Dear Michael,
Thank you for taking the time to share your feedback. I am very sorry to hear that you felt our communication was not up to the standard you expected during your recent interaction with us.
After reviewing your case, I see that while our Team advised they would investigate and follow up, they did not clearly set expectations around when you would hear from us. I understand how this may have left you feeling overlooked and we sincerely apologise for that.
I have highlighted the importance of clearer, more proactive communication with our Team to prevent this happening again and am pleased to see that your case was picked up by a member of our Day Team, who is in close contact with you to ensure it is resolved as quickly as possible.
We do appreciate your feedback and hope we can restore your confidence in our service.
Sincerely,
IDNet
My router I purchased did not arrive…
My router I purchased did not arrive until after the installation of my broad band so had to set that up myself.
February 12, 2026
Simply the Best
What makes this a great company as a broadband supplier is:- it works! I have never had to call customer services, everything works.
The ve used idnet for many years, not the cheapest but definitely the best. I have on occasion changed providers because of cost but find other providers absolutely too sketchy to be bothered with. I’ve always retuned to IDnet because it’s reliable and fast.
February 11, 2026
5 Stars because the service just works…
5 Stars because the service just works as it should, no dropouts, no problems, 5 stars for customer service too on the odd occasion I've had cause to contact them
February 9, 2026
Perfect Internet, nil complaints
Switch went perfectly, rapid replies, internet bang on, maybe the best I've had, couldn't ask for anything more, hope to continue with IDNet forever...
January 23, 2026
Idnet are a breath of fresh air…
Idnet are a breath of fresh air especially regarding customer service.
you do not sit on phone for hours-more like seconds or minutes.
January 8, 2026
Switched from another provider using…
Switched from another provider using one touch switch - the process was very smooth and happened overnight whilst I slept, just needing the new details entering on the router when I woke up. So far the speeds have been good and Ive had no issuezls
January 5, 2026
Amazing company we are so glad we found…
Amazing company we are so glad we found you had a few issues at the Start of our services minor set up issues but was resolved super fast and efficiently not a single issue Since Then and were Happy
January 31, 2026
great customer service
great customer service
Network always works.
When it hasn't due to BT outage, service restored very quickly.
I've been a customer for a few years now and will continue to be if they continue to have the same high standards.
January 28, 2026
Not as fast or as responsive as I hoped
I appreciate variances in equipment and domestic setups, but with a router directly connected to OTN FTTP I wouldn’t expect to be 200mbit under 900, nor a 20+ms latency.
But apparently everything is fine and this is what I’m now stuck with.
January 27, 2026
Phone linked to broadband works OK
Phone linked to broadband works OK, router stays connected
January 23, 2026
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