IDnowReviews 

Created with AI, based on recent reviews

Looking at 242 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the identification process to be quick, efficient, and easy to follow, often highlighting the user-friendly nature of the service. Several people also praised the staff for being professional, polite, and helpful, guiding them clearly through each step. However, a significant number of customers expressed dissatisfaction with the customer service and the overall website experience. Some reported issues with agents being impolite, unprofessional, and lacking empathy, sometimes even ending calls abruptly or making inappropriate requests. Technical problems with the website, such as difficulties with photo recognition and hidden confirmation windows, also contributed to a frustrating experience for many.See more

Reviews shaping this summary

We started Three Times. Internet Connection was Bad, not from my side. Not really a good experience for a Person with only one arm.

The customer service person was outstanding, but the app needs a little bit more work: There is no way to „tap-to-focus“, so I‘m not sure the ID photo was crisp. And when it came to confirming that I... See more

First try wasn‘t possible, second try was fast and without Problems. The Person doing the ID was Professional but could have been more friendly

He’s very impolite and he was asking me if I can’t speak English or understand English. He said he will end the call if I don’t comply with the verification. I find it so rude and unprofessional. Anyw... See more