International Dance Supplies Reviews 

Quick delivery of good quality products as always.

Account credit is now not available after having outstanding payments (back orders ) from July .
Have been a customer for many years and use credit for ordering sample costumes etc .

Excellent fast service, great quality items.

IDS have a great stock of just about everything you need for your dance school. Delivery is prompt and if something is out of stock you are kept updated every step of the way. Back order is such a useful tool, making sure your needs are met every step of the way.
Very easy to deal with especially when you need to speak to an agent. The calls are answered promptly, with very helpful agents on the line to resolve any query you have. The online ordering service is great too, easy to navigate with easy payment options.

Amazing service from beginning to end

Excellent service, easy ordering and parcel arrived within a few days. Thank you.

Terrible service. After returning an item and cancelling an order due to the item not being in stock I requested a refund. The company did not respond to my emails and have only offered me a partial refund through PayPal. My previous experience of this business has always been fantastic however after this recent experience I will never order from them again.

We are always happy with our experience when placing orders, you deliver very swiftly and your customer service is excellent.

The only negative feedback I have is your website is so SLOW! it's very, very frustrating when browsing the different items and sizes available. I would give you a 2/10 for site speed. Is there anything planned to address this?

Great costumes and uniform, speedy delivery, brilliant customer service!
IDS have been absolutely brilliant through this very rough year. They returned my cancelled show costumes and refunded. Customer service was above and beyond. Thank you.

Excellent price and delivery time

Excellent service as usual. Only one item out of stock but (not surprisingly, given Covid-19) expected in later in the year. Had to use another supplier for this item pro temp.

Love the costumes and customer service was good! Had to make a refund for 2 costumes. It took almost a month for the refund but I'm still happy to keep purchasing costumes with IDS. Quality is superb and worth what you're paying for. Thank you IDS.

Disgusting customer service!!! After a ‘difficult’ order process during which no-one seemed to have any product knowledge and I was passed from pillar to post. Sent the wrong items and then Tyler who is apparently a Team Leader tried to make out they were doing me a favour when ‘resolving’ matters! Perhaps customer service need to brush up in their knowledge of the Sale of Goods and Services Act! This order caused me an inordinate amount of inconvenience and IDS were nothing but patronising.

UPDATE TO REPLY:
Thank you for your reply however it took two more long telephone calls to put this right. Further the order being wrong meant a two hour drive in my time, at my expense and my inconvenience. In addition stating that I was told not to ‘bother returning the items as it would not be worth the postage’ does not fill me with confidence as to the quality of product. The items are of no value to me if they do not fit. I was offered in compensation a £25.00 credit which is not any compensation at all and under the Sale of Goods and Services Act is not in fact compensation. I am entitled to replacement goods which you have supplied but also compensation for any loss and damages which you have not supplied.

Two orders over £400.00 was lost. Disgusting customer services doesn't even want to investigate where the parcels.

This is our first year with IDS and the service has been second to none. Totally impressed!!
(TMP Dance Studios)

A very efficient company. Orders arrive very quickly and staff are available to assist if required.

Amazing customer service .
Very quick turnaround .
Fabulous quality .
Very impressed .
Highly recommend .

I have been using IDS for many years and have always found them very helpful and efficient. I would recommend them without hesitation.

Very Poor Customer service. Costume sizes quite often are incorrect.