Dexter went above and beyond to help my situation. He was extremely professional and courteous as well. Customer service is the bones of a great company and I’m certain Dexter is a definite asset to... See more
Company replied
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See what reviewers are saying
There were several mistakes on my first search the person I was looking for has never lived any were but Kansas,. Mother and father were married in missouri.now that to be factual. As soon only named... See more
Company replied
OMG the lady I spoke to was perfect in every way. I loved her voice and her ability to help me accomplish my goal in an impressive way. She is a Top Tear Employee. I would steal her away from your com... See more
Company replied
I hate to do this..sorry...not enough information on the person you're looking up. You're cheaper than Been Verified but thats probably because they have way more info about the individual/s you're ch... See more
Company replied
OMG the lady I spoke to was perfect in…
OMG the lady I spoke to was perfect in every way. I loved her voice and her ability to help me accomplish my goal in an impressive way. She is a Top Tear Employee. I would steal her away from your company if I could. She is a professional well spoken well understood smart asset to your company. I own a call center and am a Call Center Consultant who is specializing in The Philippians as well as India. She is the model employee.She is the model I use to explain what a call center should look for in an employee. . Thank You!
December 14, 2022
Reply from IDSTRONG
Hello Sean,
Wow! Thank you for this fantastic review! I'm happy you're satisfied with how Giezel did. And I agree that she's a gem to have on our team. I'll ensure she reads your feedback; this will make her day!
Have a good one, and have a happy holiday!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
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Very helpful customer service
I was trying to look up information on a person using their username. One site led me to ID strong. Even though I didn't get the information I needed and the original search that I could find it, the customer service agent was very helpful and kind and help me cancel ID strong because that's not what I needed.
September 22, 2022
Reply from IDSTRONG
Hi Caroline,
We're happy you're satisfied with customer service. We're sorry though that our service wasn't what you needed.
In case you need Identity Monitoring in the future, please feel free to give us a call or send us an email, and we'll be more than happy to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
Good job, well done.
The representative was attentive and caring and I appreciated his professionalism.
August 29, 2022
Reply from IDSTRONG
Hi Betti,
Thank you for this awesome review! We're happy you're satisfied with the assistance you received. We'll ensure he reads your feedback; this will make his day.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
I really appreciate all the help!
I really appreciate all the help I received from you today I hope I can rest easy now that I'm pretty sure none of my personal info won't be hacked,stolen or leaked. Thank You!
August 4, 2022
Reply from IDSTRONG
Hello Keith,
You're welcome! We hope you can rest easy too. We'll be here to monitor everything to ensure your accounts are safe. Please let us know if there's anything else we can help you with. Have a wonderful day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
Reply from IDSTRONG
Hello Miss Nona,
We're happy to hear that you're satisfied with the service. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
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Very helpful and courteous.
July 24, 2022
Reply from IDSTRONG
Hi Mireya,
We're happy you're satisfied with customer service. This is an experience we always want our customers to have, and we're delighted we hit the mark for you.
Please let us know if you need further assistance. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
The rep was so friendly and…
The rep was so friendly and accommodating. She patiently went over all the different flights and helped me choose the best for me.
July 5, 2022
Reply from IDSTRONG
Hello Karen,
Thank you for taking the time to give us a review. Please know that IDStrong services include Credit Monitoring, Public Records Monitoring, and Identity Monitoring. I understand your review may be for a different company as it involves air flights. If you need assistance with your IDStong account, please let me know.
Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
Didnt like
Didnt like was not satisfied with results i could find info just on internet
April 12, 2022
Reply from IDSTRONG
Hi Wendy,
We sincerely apologize you were not satisfied with the service. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
Needs improvement
I hate to do this..sorry...not enough information on the person you're looking up. You're cheaper than Been Verified but thats probably because they have way more info about the individual/s you're checking out.
April 4, 2022
Reply from IDSTRONG
Hi Stephanie,
Thank you for your review.
Please know that IDStrong services include Credit Monitoring, Public Records Monitoring, and Identity Monitoring. I understand your review may be for Infotracer, which is an Instant Public Record Search. If you need assistance with your searches, please contact askinfotracer@infotracer.com. Rest assured, they will help you out. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
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The girl I spoke with on the phone…
The girl I spoke with on the phone couldn't have been more helpful and kind. She went above and beyond to help me. That's what I call genuine customer service. ALL companies need representatives like her. She well deserves a raise in my opinion!
March 3, 2022
Reply from IDSTRONG
Hi Reanee,
Thank you for this amazing review! We're happy to hear that you're satisfied with how Faye assisted you. I'll make sure she reads your comment; this will surely make her day!
If you need further assistance, please let us know. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
Customer Service
I spoke with Morgan, a customer care member, and he took care of what I inquired about immediately. Morgan is an asset to your company.
February 25, 2022
Reply from IDSTRONG
Hi Bill,
Thank you for taking the time to give us a review. We're happy to hear that you were satisfied with customer service. This is an experience we always want our customers to have, and we're delighted we hit the mark for you.
If you need further assistance, please don't hesitate to let us know. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
very kind and great staff and customer…
very kind and great staff and customer service
February 18, 2022
Reply from IDSTRONG
Hi Karime,
Thank you for your review. We're happy to hear that you were satisfied with customer service. We hope that you will also recommend us to others.
Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
She was very kind patient and prompt.
February 13, 2022
Reply from IDSTRONG
Hello,
Thank you for taking the time to give us a review. We're happy to hear that you were satisfied with customer service. We'll make sure she reads your comment; this will surely make her day!
If you need further assistance, please let us know. Have an amazing day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
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Very quick and efficient help
Very quick and efficient help, answered everything and handled my problem with ease.
February 1, 2022
Reply from IDSTRONG
Hello Durann,
Thank you for your review! We're happy to hear that you were satisfied with how you were assisted when you gave us a call. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
Reply from IDSTRONG
Hi Evan,
Thank you so much for your kind words! We appreciate you taking the time to share your experience with us—and we agree Tom is truly a gem to have on our team! We count ourselves lucky for customers like you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
The gentleman was more then helpful to…
The gentleman was more then helpful to me and I'm checking out everything now! So far I havnt had any complaints.thankyou for having such a helpful and friendly staff honestly.
January 24, 2022
Reply from IDSTRONG
Hi Troy,
Thank you for your fantastic review! We're happy to hear that you were satisfied with how you were assisted when you called in. We work hard to meet expectations like yours, and we're delighted to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have an amazing day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
Easy to use the website and customer…
Easy to use the website and customer service was helpful and polite.
December 29, 2021
Reply from IDSTRONG
Hi Laura,
Thank you for leaving us such an excellent review! We are thrilled that you loved your experience, and the whole team will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
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No opp out
No opp out. Won’t provide any information on my own email. Wants me to pay again…7 free days…sure. Of using their website. But not to receive any actual results…lies
December 15, 2021
Unprompted review
Reply from IDSTRONG
Hi Michael,
We sincerely apologize if you were unsatisfied with the service. We want to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at support@idstrong.com. Rest assured, we're here to help you.
We look forward to hearing from you! Have a nice day ahead, and stay safe.
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
i canceled the trial 5 days into a 7…
i canceled the trial 5 days into a 7 week trial and they still charged me the $9.95. The customer service lady reversed the charges so I am happy
December 13, 2021
Reply from IDSTRONG
Hi Darrell,
Thank you for taking the time to give us a review. We're happy to hear that you were satisfied with the customer service. We hope that you will also recommend us to others. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
Thanks
I am concerned about an item that is showing up on my identity, and was hoping to get a better understanding of its validity. The representative was very quick , efficient and informative. I will be receiving a phone call from an expert to better assist me.
December 8, 2021
Unprompted review
Reply from IDSTRONG
Hi Jessica,
Thank you for taking the time to give us a review. We're happy to hear that you were satisfied with the customer service you received. If you do not receive a call within the day, please don't hesitate to let us know. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
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