I got my package as I ordered it, it's perfectly functional for the purpose I got it for and any damage was minor and easily fixed. for reference I got a ps4 version of Minecraft and it was a bit of m... See more
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Review summary
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Never have a bad experience buying from cex. The only reason I don't give 5 stars is excessive postage costs. Even more when multiple items are shipped from the same store and they don't combine posta... See more
Delivery was very quick, chromebook arrived less than 24 hours after placing the order which I was very impressed with! My only complaint would be that it didn’t come with a charger and it didn’t say... See more
well packaged - speedy delivery -in early stages- so still trying out the equipment purchase - 5 year warranty adds peace of mind
Company details
Written by the company
CeX is Ireland’s largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Buy with Trust at CeX
Written by the company
- 5 Year Warranty on Everything!
- Enjoy the security of a 5-year warranty on the widest range of games and consoles, phones, electronics, computers and much more.
Contact info
4.0
Great
44K reviews
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Got sent a non functioning disk
April 2, 2026
Reply from CeX/Webuy - Ireland
Hi Killian,
Thank you for your review.
I am sorry to hear that the disc you received is not functioning. I understand this is disappointing.
At CeX, we take care to check all items before sale, including discs. However, issues can sometimes occur despite these checks. Please be assured that we will assist you in line with our warranty process to resolve this.
I can see that our support team has been in touch with you via email. I have now taken over your case and will be assisting you from here. Once I receive the requested details, I will investigate this further and work towards a resolution as soon as possible.
If you are unable to find my email, please check your spam or junk folder.
Regards,
Nikita.
I have had to return multiple items…
I have had to return multiple items purchased here as they have not worked. If items were actually tested properly this would be an amazing store. However, At least items can be returned and they provide a place to purchase these older items with real buyer protection. Just needs to be run better.
April 15, 2026
Reply from CeX/Webuy - Ireland
Hi Rob,
Thank you for taking the time to leave your review and for bringing this matter to our attention. We are genuinely sorry to hear that you have experienced faults across multiple items and have been required to go through the returns process on more than one occasion. We fully appreciate how disruptive and frustrating this can be, and we want you to know that your experience is not something we take lightly. This is certainly not the standard of quality we aim to deliver, and we sincerely apologise for the inconvenience caused.
Your feedback has been formally escalated to store management and will be thoroughly reviewed and addressed with the relevant members of our team. We take our pre-sale testing and quality control procedures seriously, and situations such as yours prompt us to re-examine our processes to identify where improvements can be made. While we specialise in pre-owned goods and ensure that all items are carefully inspected and assessed prior to dispatch, we acknowledge that electronic devices can, on occasion, develop unforeseen faults after the point of sale. In such instances, we are fully committed to supporting our customers in accordance with our warranty procedures to ensure that every issue is appropriately investigated and resolved in a fair and timely manner.
Should you have any specific concerns you would like us to look into further, or if there are any outstanding matters relating to your recent returns that require clarification, please feel free to email us via our support form.
Regards,
Nikita.
Quality assurance and customer service 🤗
April 14, 2026
everything was perfect except the…
everything was perfect except the delivery service was slow
March 31, 2026
Phone was supposed to be unlocked but…
Phone was supposed to be unlocked but it wasn't
April 13, 2026
Reply from CeX/Webuy - Ireland
Hi Mona,
Thank you for your review.
I am sorry to hear that the phone you received was not unlocked as expected. I understand this is disappointing.
Please be assured that we are taking steps to improve our processes to help prevent this from happening again. Your feedback has already been shared with the store management, and I will also raise this with senior management for further review.
I have now taken over your ongoing email conversation, and I will continue to assist you directly from here. If you have any questions in the meantime, please feel free to reply to our email and I will be happy to help.
Thank you for your patience while this is being looked into.
Regards,
Nikita.
Exactly what I needed..great value and…
Exactly what I needed..great value and very speedy delivery.
April 15, 2026
Great place to purchase from
Great place to purchase from usually buy from their online shop and delivery is always on time. Had an issue with only one item so I returned it to the shop. The staff were really helpful and gave me a replacement straight away
April 1, 2026
I got the spiderman PS5 in amazing…
I got the spiderman PS5 in amazing boxed condition.
April 15, 2026
Found almost all the movies I wanted…
Found almost all the movies I wanted for a very reasonable price, and delivery was prompt. Whenever we ran into issues, they were very helpful. Great service!
March 31, 2026
Very good form
April 12, 2026
not perfect, but still great experience
I got my package as I ordered it, it's perfectly functional for the purpose I got it for and any damage was minor and easily fixed. for reference I got a ps4 version of Minecraft and it was a bit of minor damage at the bottom of the case but was pretty much intact and the disc is perfect. they told me when it was dispatched and overall I enjoyed my experience with CeX.
April 7, 2026
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