iFlowers.co.uk Reviews 

Is anyone there? Flowers OK as was delivery but no information or card stating the sender. Sent an email. A reply came asking me that question! I provided all the information on the packaging. No further response despite sending three further emails. A bit shambolic it seems since customer service doesn’t appear to exist. Not doing themselves any favours. If they can’t tell me the source of my flower delivery that speaks volumes!

Disappointed. Wish I had looked at Trustpilot views before.
Flowers?were fresh used a voucher which gave me 50% off.
I could have got more from local superstore and got better value for my money. So very disappointed.

Late dispatch, delayed delivery, and flowers were left at the post office just in a box to wilt overnight. Message and note requested by the sender was not included (or forgotten) and neither was the 'flower food' to which the box instructions make repeated reference. When making contact with the customer service, they refuse to address these points instead blaming circumstances and third party delivery services. The situation requires a refund as the service did not only destroy the product already paid for (flowers) but also diminished the sole purpose of the sender's wish - to surprise and make a gift, instead resulting in a hassle and disappointment.

PICTURES ARE VERY MISLEADING -
MADE A £50 ORDER FOR MY WIFE - FLOWERS WERE RUBBISH QUALITY NOTHING LIKE THE PICTURES.
PAID FOR THE EXTRAS CHOC'S ETC AND DIDN'T TURN UP.
NEVER USING THIS COMPANY AGAIN!!!!!

5 days ago I got this response from iflorist on Trustpilot:

"Dear Amy,

Thank you for your review of the product received. We are sorry to hear that you were disappointed with the flowers.

At iFlorist, we do allow our florists to make minor changes to the bouquets that we deliver in order to account for seasonal changes and stock availability. However, we expect the finished bouquets to closely resemble the advertised image.

Looking at the history of your order, we can see that your case is being investigated with the florist and someone will contact you in due course.

Our sincere apologies for any disappointment caused.

Kind regards,

iFlorist"

And still nothing. 'Due course' for a complaint given these flowers were meant for a birthday is really poor. I showed a couple of friends at the weekend the image from the website and the flowers that my sister got. Both responded with a laugh and said, "They look nothing like the photo" and one said they looked like supermarket bought flowers. It's so interesting that the first response was that this met iflorist standards and then they were looking into it. I suspect this is simply because I put a review on Trustpilot. I really hope there's a remedy to this and that the florist that sent these flowers is no longer providing flowers.

The flowers arrived in plenty of time. They were beautiful and in excellent condition and have lasted for ages.

Flowers were yellow roses and were much better than expected

First time I have used this company. Very pleased with the outcome. The pricing was competitive. The flowers were delivered at the requested time, the recipient reported that they were very well packaged and that the flowers themselves were lovely. Would be happy to recommend the company and to use again.

I have been told by my dad that mums flowers arrived 2 days earlier than I had asked, a few stems were broken and most of the flowers were fully out and not in bud as described. Not a great experience.

Recipient was very happy, arrived in good time, good price.

never use this company again!!!

Delivery due 28 January 2016 in time for my Sister's birthday
now 31 January and nothing received!!!

Total shambles - no tracking available and no communication received regarding any problems!!!

I was told the flowers were great, fresh, bright and smelling wonderful.
Only problem was they were delivered a day late, ordered in plent of time!
A little annoying but at least the flowers were fab.

We ordered flowers via email from Cambridge, Ontario, Canada on 12 January for our sister-in-law in Kirkwall, Orkney Islands, Scotland to be delivered on 15 January.(with no delivery charge!) They arrived safely around 12 noon on the due date, and Joyce was delighted with them - they gave her a breath of Spring. Thank you from her and from us.

As usual the flowers arrived a day before I expected them and were as fresh as the day they were picked. Great service as always!

Over the years, iFlowers has provided the most outstanding service in quality flowers and service. My elderly mother-in-law in Oxford, England and sister-in-laws in Swindon, England enjoy receiving flowers from your company. Please keep up the superb job! I only wish we had your services in San Antonio, Texas, USA. The flower services in the US cannot match up to iFlowers. You are the only flower company in the UK I will ordered from.

We ordered some flowers for a grieving colleague, they arrived on the requested day and were nice flowers - but the message we wrote was not even sent with the flowers, which we were very upset about.

Following this, I emailed the customer care address explaining the above and I got no reply what so ever.

Very disappointed - if you are wanting a message to be sent with your flowers to make it personal, I do not recommend iFlowers.

Excellent service, arrived quickly and looked beautiful

My mother-in-law was delighted with her orchids which arrived on her birthday and looked lovely!

I have used this company for two very important dates, one a 100th birthday. On both occasions the feed back has been exceptional beautiful flowers very well presented and delivered almost to the minute. A great comfort when you are living 12000 miles away.

I ordered orchids to be delivered to my mother in law in early December and was disappointed they did not arrive on the allotted day...... they arrived a day late.I emailed saying I had expected them to deliver on the that particular day and had given them the order in plenty of time. An email came back to me within hours apologising and offering to to send the order again along with a letter of apology which I accepted. There was no hassle and another orchid was received by my delighted mother in law. I know at this time of year problems can arise with the sheer volume of of UK mail and I was more than happy that they offered to repeat the order . In the past I have used another online florist who's flowers were so bad, and who's customer service was so poor I would never ever use them again, but the experience I have had with IFlowers has restored my faith in using them again