COMUNICATION VERY VITAL
21 10 2026 Deep Plane Face and Neck Lift
Upper and Lower Blepharoplasty
Facial Fat Transfer (Lipofilling)
# My Honest Experience at Family Hospital Albania – Excellent Care, but Serious Communication Issues.
DOCTOR GHERISA AMAZIN, the two GIULIA AS WELL, some other nont really nice but doesn't matter .
**Overall Experience: 6/10**
**Efficiency, Organisation and Patient Care: 10/10**
**Communication: 4/10**
I recently underwent cosmetic surgery at Family Hospital Albania, including a deep-plane face and neck lift, upper and lower blepharoplasty, and facial fat transfer.
I want to share my experience honestly, highlighting both the excellent aspects of the hospital and some very serious communication problems that, in my opinion, should never happen in a medical environment.
First of all, I must acknowledge that the efficiency, organisation, practical assistance, and overall patient care were absolutely excellent. In these areas, I would confidently give the hospital **10 out of 10**.
However, when it comes to communication, particularly communication between departments and medical professionals, my experience was very different.
**1. The Catheter Situation – A Promise That Was Not Kept**
Before my surgery, I specifically requested not to have a urinary catheter. I was repeatedly reassured by medical staff, including doctors, that I would not need one.
However, when I woke up from surgery, I discovered that a catheter had been inserted.
Naturally, I was extremely upset and confronted the doctor about what had happened.
To his credit, he kindly explained that anaesthetists make independent clinical decisions based on patient safety and that their decisions may differ from what the surgeon initially discussed.
I completely understand and respect that. My operation lasted approximately four to five hours, and I accept that a catheter may have been medically necessary.
**My complaint is not about the catheter itself. It is about being repeatedly reassured that I would not have one, without being properly informed that this decision could change for medical reasons.**
Patients deserve clear, accurate, and honest information before surgery.
**2. Unexpected Price Changes**
Another issue involved the cost of my procedures.
Initially, I was quoted one price, but later I was given a different amount, approximately €200 higher.
Let me be clear: **this is not about the €200.**
It is about professionalism, transparency, and ensuring that patients receive accurate information about the procedures and costs they have agreed to.
When someone travels abroad for surgery, financial clarity is extremely important.
**3. The Most Serious Issue – Confusion About My Surgical Procedures**
This was, by far, the most concerning part of my entire experience.
During my consultation with **Dr MUSTAFA *, whom I found to be extremely friendly, kind, professional, and very experienced, he explained that the procedures he understood I was having would not achieve the results I wanted.
I was surprised and showed him the written documentation listing the procedures I had agreed to and paid for.
To my shock, he appeared unaware of the full surgical plan documented in my paperwork.
**Had I not spoken up and shown him my documents, I am concerned that I could have undergone a different or less extensive combination of procedures than the one I had agreed to and paid for.**
For me, this is an extremely serious communication failure.
The responsible person apologised and explained that the information had not been properly updated.
I appreciate the apology, but this is not a minor administrative mistake. We are talking about surgery, general