Smooth switch. Unfortunately the cheaper price, reason for my switch, didn't last adue to increase in global gas prices! I think it is still marginally cheaper than competitors but will have to k... See more
Igloo Energy
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See what reviewers are saying
I moved to Igloo few years ago and dont regret it, they answer your queries very quickly, website excellent, prices overall very good. the do struggle with me having solar panels and spend more money... See more
Company replied
I can't rate Igloo highly enough. Aside from offering great value, Cerys (in the metering team) worked tirelessly to sort out a smart meter issue that had been left by my previous supplier. I'm not su... See more
I am customer of Igloo since last 3-4 years. Not much issue with bill. In last few months two high price hike. My average bill gone 50% high. Also, standing charges are high compared to other suppl... See more
Company replied
Company details
Written by the company
Our mission is to help make our customers’ homes smarter, more efficient and cost less to run while helping the world get a cleaner energy system.
Contact info
1-4 Cumberland Place, SO15 2NP, Southampton, United Kingdom
- 0333 016 4500
- works@igloo.energy
- igloo.energy
I can't rate Igloo highly enough
I can't rate Igloo highly enough. Aside from offering great value, Cerys (in the metering team) worked tirelessly to sort out a smart meter issue that had been left by my previous supplier. I'm not sure whether the comparison sites offer an automatic switch to igloo, but uncheck that option and you'll see they come out top of the list for value with no exit penalty. And I can absolutely vouch for their serice levels. Thank you Cerys and the rest of the Igloo team!
August 14, 2021
Unprompted review
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Reply from Igloo Energy
Hi Barbara
Thank you so much for your lovely words! I am glad you're happy with your service and if there is anything more we can do, please let us know!
Thanks again!
Pete
So far so good
August 14, 2021
Reply from Igloo Energy
Hi Caroline!
Thanks so much for your kind words - we're glad you're happy with the service you've received, and if there is anything more we can do, please let us know!
Thanks again,
Pete
Igloo very helpful with the change…
Igloo very helpful with the change over, even though last company tried to put obstacles the way.would recommend igloo to anyone wishing to change regards john d
August 14, 2021
Reply from Igloo Energy
Hi John
Thanks so much for your kind words - I'm so glad that you're happy with the service that you've received!
Thanks again, have a lovely weekend!
Pete
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Reply from Igloo Energy
Hi Ivan
Thanks so much for your kind words! We hope that you are very happy with us!
Have a great weekend
All OK while with them
All OK while with them, but have had to chase for my credit balance to be refunded to me, which is disappointing.
August 14, 2021
Reply from Igloo Energy
Hello Mr. Knight,
Thank you for your taking the time to leave your review, I am sorry that you've been left disappointed in our service.
Just to let you know, it can take up to 6 weeks for your final bill and refund to be actioned as per OFGEM regulations, although we do aim to get these out to you before this deadline. I can see you switched away from our supply on the 24th of July, so we're still within the appropriate timescales to have this completed for you.
I can see that you have recently emailed in about this issue, so I will respond to you directly with a further explanation. I look forward to speaking to you in more detail.
Best wishes,
Since switching from one of "the big…
Since switching from one of "the big six" I have had no problems and excellent customer service !
August 14, 2021
Reply from Igloo Energy
Hi Alison,
Thank you for taking the time to leave us such a lovely review.
At Igloo we pride ourselves on our customer service, so it's fantastic to hear you think we were excellent.
Please don't hesitate to contact the team if we can be of any help in the future on 0333 405 5555 or at team@igloo.energy
Best wishes,
Bessie,
Team Igloo
I decided to have smart meters fitted
I decided to have smart meters fitted, the work was done quite promptly and I have now had my first bill. Everything went very smoothly.
August 13, 2021
Reply from Igloo Energy
Hi Thompson,
Thank you for taking the time to leave us a great review.
It's brilliant to hear that your smart meter installation went smoothly!
Please don't hesitate to contact the team if we can be of any help in the future on 0333 405 5555 or at team@igloo.energy
Best wishes,
Bessie,
Team Igloo
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Top quality service
From start to finish when changing to Igloo was an excellent experience. All their reps were helpful and caring.
We were very pleased with the whole service.
August 13, 2021
Great start.
Not yet switched over, but my initial contacts & communications have been very positive. The people with whom I have had contact so far have been pleasant, helpful and well informed.
August 13, 2021
Reply from Igloo Energy
Hi Owen,
Thank you for taking the time to leave us a great review!
It's brilliant to hear that our team have been pleasant, helpful and well-informed.
We look forward to welcoming you as the newest Igloo Pioneer!
Please the team know if you have any questions or queries on 0333 405 5555 or at team@igloo.energy
Best wishes,
Bessie,
Team Igloo
So far very positive
So far very positive. App is very good and on one occasion I had to clarify something with them I got through to a real person very quickly and they resolved my query there and then.
August 13, 2021
Reply from Igloo Energy
Hi John,
Thank you very much for taking the time to leave your review - we really appreciate it!
We do pride ourselves on our excellent Customer Service, and we are always happy to help with any future queries.
Best wishes,
Amy
Excellent customer service
August 13, 2021
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Thank you for a speedy response that…
Thank you for a speedy response that explained my situation and offered a satisfactory solution. Super service thanks.
August 13, 2021
Reply from Igloo Energy
Hi Jill,
Thank you for taking the time to leave us such lovely feedback.
It's great to hear that our team were prompt in replying and explained what was happening.
Please don't hesitate to contact the team in the future on 0333 405 5555 or at team@igloo.energy if we can be of any help!
Best wishes,
Bessie,
Team Igloo
Problem resolved
I've just changed to Igloo when they wanted a meter reading. I cannot reach my meters and explained all to them, when they resolved the problem very professionally with no hassle and to both our saitsfaction.
August 13, 2021
I get a higher interest rate than my Bank!
Good service and my credit balance earns 3% interest, how good is that!!
August 13, 2021
Reply from Igloo Energy
Hi Terry
It's great to hear that you find our interest rate so rewarding,
Thank you for your feedback, we really appreciate it and if you need any further assistance, please do not hesitate to contact us on 0333 405 5555, our hours are Monday - Friday 9:00 - 5:30pm.
Hope you have a lovely weekend and stay safe.
Best Wishes
Henna
Team Igloo
Cheapest rate even with the price…
Cheapest rate even with the price increases.
Also, I had a bad situation financially, and they were ver understanding and supportive
August 13, 2021
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Switching frustrations
The Igloo team assisted as much as possible to convince my previous suppliers their actions were incorrect and tardy during the recent switch in energy providers.
I found the process very frustrating particularly as I, the customer, was left to do much of the legwork when a less than cooperative customer service team failed in their duties.
August 13, 2021
Reply from Igloo Energy
Hi Susan,
Thank you for taking the time to leave us a review.
I am glad our team were able to assist you where we could and saddened to hear that the switching process was frustrating for you.
Please let us know if you have any feedback for us or if you feel there is anything we could do to ease this situation by calling us on 0333 405 5555 or emailing the team at team@igloo.energy
Best wishes,
Bessie,
Team Igloo
Smooth switch.
Smooth switch.
Unfortunately the cheaper price, reason for my switch, didn't last adue to increase in global gas prices! I think it is still marginally cheaper than competitors but will have to keep an eye on monthly charge as it a variable tariff. I usually go for Fixed rate tariffs.
Not sure how much is green energy. There are providers who would suit needs better if you want to maximise having green energy.
August 13, 2021
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