I had a terrible time remembering some vital information they needed to provide the services requested. They worked with me for over 12 hours to figure things out and get the job done. Always patien... See more
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Wonderful communication, easy to work with, and delivered on everything promised!! Would definitely recommend to others looking for help. They even threw in some extras at no extra cost. If I could gi... See more
I purchased three items. It literally took seconds for me to get them and they were talking to me on a live chat on the website the whole time. What a way to provide credibility! They didn't have one... See more
Its always a worry spending real money on in game products but to be very honest this was incredibly fast and simple to do, at no stage was i worried about receiving my purchase. Will deffo be using a... See more
Company details
Written by the company
IGZ.GG is a secure Marketplace to Sell Game Currency, Gold, Coins, Items, Skins, Accounts, Coaching, Power Leveling & Boosting.
Contact info
Limited(Unit 1804 South Bank Tower, 55 Upper Ground London，United Kingdom Se1 9ey), All Rights Reserved., CB24, London, United Kingdom
- support@igz.gg
- igz.gg
Breach of guidelines
I purchased monopoly go dice and was…
I purchased monopoly go dice and was told it was be done in 1-3 hours and got updated screenshots for me to go check and nothing had been done and still no help from support. Horrible, 10/10 don’t recommend.. it’s been 4 hours
March 3, 2025
Unprompted review
Reply from IGZ
I understand how you feel, but I'm really sorry
We are sorry that you have any unpleasant experience with our service. Our goal is to provide a fast and reliable experience. We sincerely regret the delay of your order. We will also give you some items as compensation. We appreciate your feedback and will work hard to prevent similar situations from happening in the future. We hope to have the opportunity to provide you with a better experience next time.
Thank you for your understanding and patience
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False advertising for obtaining an item…
False advertising for obtaining an item for Diablo 4. They said an item would be sent to my account in 5 min. No item was sent, 2 hours and counting. The chat option was clearly an AI bot, not a human, so no help at all. The online chat "person" told me that to get the item I would have to kill a boss within the highest tier game an "infinite number of times", which I would normally have to do to get it without the purchase (LOL). Do NOT use this organization. You will be sorely disappointed.
March 2, 2025
Unprompted review
Reply from IGZ
We are extremely sorry. I would like to obtain your order number to verify the authenticity of the review and to better understand the order situation. Since our customer service is available 24 hours a day, if it is indeed the case that the customer service staff didn't reply to you, I will criticize the on-duty customer service personnel. At the same time, we will provide you with some compensation in the form of boss bumm (game level tickets). Thank you for your sincere feedback.
MAJOR SCAM
Placed an order and card was completely drained. Thankfully I bought a gift card for the purchase and didn't use my personal card. 100% SCAM. DO NOT USE THESE PIECE OF *****
March 1, 2025
Unprompted review
Reply from IGZ
Dear customer,
We are extremely sorry for the distressing experience you've had. Your feedback is of utmost importance to us, and we take this matter very seriously.
We want to assure you that our team will immediately launch a thorough investigation into what led to your card being drained. This is not the standard of service we strive to provide, and we are committed to getting to the bottom of this.
We understand your frustration and the sense of betrayal you must feel. Please know that we are dedicated to rectifying this situation. We will reimburse the full amount that was wrongly deducted from your gift card as soon as our investigation is complete. Additionally, we will implement enhanced security measures to prevent such incidents from occurring in the future.
We truly value your business and hope that you will give us another chance to prove that this was an isolated and unacceptable anomaly. Please feel free to reach out to us directly at [support@igz.gg] if you have any further questions or concerns.
Sincerely,
[IGZ]
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2025315242131248 That the order number
2025315242131248 That the order number. It’s the worst customer service I even have to deal with. The order of monopoly dice was placed two day ago but still haven’t get my delivery yet. The live chat support is the worst because there is nobody to reply or given me any answered beside the auto messaged. Not sure how this IGZ is a legit business just the way they treat the customer. I am still waiting on an update on the delivery or the refund which I never got the answered back after two days.un update—- you haven’t delivery anything to me yet— talk to ur live chat the told me they delivered but that wasn’t my account.
February 27, 2025
Unprompted review
Reply from IGZ
Dear customer, perhaps because you exited our real - time reply function, you didn't see our message response. We are extremely sorry for the unpleasant experience we've brought to you. I have been keeping an eye on your order number, and the goods have been successfully shipped. Later, you will receive a user research email. As a sincere apology for not getting back to you within two days, we will provide some form of compensation. We sincerely hope for your understanding.
[IGZ]
Find it somewhere else!
If I could give a rating lower than 1 star, I would!
Issues
1). Order said 2-15 minutes… after 4 hours, still nothing except uncertainty…. “Live Chat” said possibly in 8+ hours and blamed the supplier….
2). Live chat is a joke. Rarely responded and every other response is attempt to initiate conversation- felt like a new encounter… hard to get more than “?,” “hello,” or “wait” from someone. Absolutely no response from messages or email attempts.
3). Told them to cancel my order and issue refund but communication is so poor that I can get no confirmation of their intent to do so. I plan to contact my bank to challenge charges and will decline any stickers sent to me after I have requested this cancellation. After SEVERAL attempts to communicate- one “live chat” told me they’d issue the refund within 24 hours but still no email confirmation of my cancellation or refund despite numerous requests to do so.
March 2, 2025
Unprompted review
Reply from IGZ
Sorry, some time ago, we received more orders than we had anticipated, which led to an increased need for more staff members. However, we have always placed great emphasis on the quality of our service. As you mentioned in your third point, I have strongly instructed my customer service team to address this issue. I have been making great efforts to ensure that you have a pleasant experience on our website, and I sincerely hope that you will give our service another try. If you've had a number of unpleasant experiences, I would be more than willing to have a detailed communication with you.
You can reach us via Email at support@igz.gg or on Discord at IGZ.GG.
Website repeatedly hit my friends…
Website repeatedly hit my friends boards! Might be a good idea to ask the client if they want this to happen before the purchase is completed. It also took 10 hours+ to complete my order.
March 1, 2025
Unprompted review
Reply from IGZ
We truly had a significant surge in the number of orders some time ago, which exceeded our order processing limit all of a sudden. As a result, we had to temporarily take the items off the shelves. We're really sorry for the negative impact this has caused you. Fortunately, the situation has been effectively alleviated now. I'm very glad that you can still trust us. Could you please provide me with your email address? Or you can consult our customer service on our website. As an apology, I will send you some stickers.
Absolute disgrace
Absolute disgrace! Do not order from them! Site says 3-5 hours for orders THIS IS LIES I’ve now been waiting 20+ hours and the communication from them is a joke and they aren’t even sorry making you stay off a game for over 12hours acting like there fulfilling your order to go on and find absolutely nothing done. Sham of a site do not use
February 28, 2025
Unprompted review
Reply from IGZ
We truly had a significant surge in the number of orders some time ago, which exceeded our order processing limit all of a sudden. As a result, we had to temporarily take the items off the shelves. We're really sorry for the negative impact this has caused you. Fortunately, the situation has been effectively alleviated now. I'm very glad that you can still trust us. Could you please provide me with your email address? Or you can consult our customer service on our website. As an apology, I will send you some stickers.
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I ordered dice at 8:51am on 2/28/25 and…
I ordered dice at 8:51am on 2/28/25 and I still have received my order
February 28, 2025
Unprompted review
Reply from IGZ
We are truly sorry for the unpleasant experience we've caused you. I am the manager of the website. You can send your order details to me, and I will personally verify the service status of your order. Meanwhile, we will present you with some gifts. We hope that you can send us your contact email address.
Always great experience with these guys…
Always great experience with these guys and fast & easy only people I will only work with this group Always keep updating and asking questions.
February 28, 2025
Unprompted review
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Very good fast and efficient service
February 27, 2025
Unprompted review
This is LEGIT!
I can't believe that it was that fast! cuz I'm just curious if this is a legit or not but damn! highly recommend!!!
February 25, 2025
Unprompted review
These are the only people I will go…
These are the only people I will go through professional courteous and if there is a problem that fix it ASAP.
February 23, 2025
Unprompted review
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10/10 highly recommended at all times!
February 24, 2025
Unprompted review
100/10 would recommend!
Super easy instructions on what to do after the purchase and the support chat was answered within the minuet leading to a super fast service!
February 23, 2025
Unprompted review
Very quick and easy
Very quick and easy. Got to me very quickly. 5 out of 5.
February 22, 2025
Unprompted review
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