iHealth Labs Reviews 

I received a malfunctioning wrist BP monitor. Keiwanda J. from iHealth resolved my issue quickly, professionally, and courteously and I was able to make a successful exchange through Amazon.

Quick and effective solution for the issue I was facing. Really appreciate the help!

My phone inquiry as to expiration dates,verification of lot #'s, and purchase options was handled efficiently, courteously, and professionally. Wait time was minimal. This experience was what I expect for true customer service. Steve Morrow R.Ph.

The tests are easy to use and I can rely on them. This time I questioned the depth of color on control line vs the very dark test line. The tech clearly explained everything to me! Thank you!

Jomelle Rose Acido was superb in every way and very pleasant to work with.

Had an issue with a blood pressure monitor. I had the opportunity to work with a customer service employee by the name of Jade. Very professional and went above and beyond to replace my unit. Not much more I could say except very happy with the way customer service handles my issue. Thanks again.

Some of the reviews I read was a nightmare however, thats wasn't my experience. I received a call back immediately, within the hour that I made the call. The rep was courtesy, resourceful, and kind 😇

I was working with 1 of the tech support reps at iHealth and they could not get my Track reconnected, it was working fine before. I was then passed on to Dave and he not only got me connected but suggested that we test it to make sure it was working correctly. He gave me some tips on how to get better blood pressure readings and they came down by 20-30 points. Thanks Dave

The iHealth blood pressure monitor does not work properly! It fluctuate within a wide range showing inaccurate reading! Do not buy this monitor! Rating - 100.

I purchased the blood glucose monitor and the day after I ordered it I went back to cancel the order but was told it had already shipped and was told after I received it I could simply return it for a refund I just had to ask for a return label. But do not believe them for 2 weeks I have been trying to get a return label but all I get is a run around be very careful doing business with this co.

Received 2 covid home tests from this company. Both had about a half of the required test fluid in the supplied capsules. They were sealed with no leaks poor quality control, would never use their products.

I have to say I was very surprised with iHealth. My last review was a one star and very bad for them but on the day after I placed the review, I received a brand new BP7 wireless BP cuff. My first thought was why in the world did they send this. It’s probably because the other one was not working. I could never get it to pair with the app. Thankfully the new one paired right away. iHealth, I ask you to forgive me for the bad review.

Ordered 14 COVID home tests from this company and they sent me expiring products.

For those complaining about not receiving their thermometer be glad! It is completely useless. The forehead thermometer only registers 98.2 or below. At least if you don't receive it, there is less plastic waste. I purchased mine through Amazon and received a refund; however, now I'm concerned my Covid tests that are also iHealth are also not to be trusted. Who can't make an accurate thermometer in 2022?!.

I ordered a wrist blood pressure cuff from ihealthlabs.com. I decided to go with another one instead and tried to return it. They originally got back to me, but after that one time, they never got back to me again. Even after many attempts at contacting them. It's been months and still nothing!

TOTAL WASTE OF TIME AND MONEY! I purchased two proctored Covid tests so my boyfriend and I could take the required tests in the comfort of our hotel room the day before our flight back to the U.S. We each had a good laptop (a MacBook and Microsoft Surface 4) and strong internet connection, logged in at the scheduled time and did everything correctly. However, after being instructed to wait for the proctor (who was behind schedule, with 5 people ahead of each of us), neither of us was able to get connected to a proctor, and we wasted almost 2 hours of our last day in Paris sitting in front of our laptops and waiting on the phone in a futile effort to contact customer support. We finally gave up and found a pharmacy around the corner from the hotel and were tested there (at a cost of only 20 EU each - - LESS than iHealthLabs charges!), and we walked out with our certificates about 20 minutes later. I've requested a refund from iHealthLabs, and if we don't receive it soon I will report this company to the FTC.

They are very good at taking your money, but useless at providing a service. I made an appointment for a proctored covid test, logged in at the assigned time and have been waiting for 20 minutes for a proctor to show up. After 10 minutes I called the customer support line which kept me on hold for about 5 or 6 minutes, then played a recording of useless tips and then dropped me into a voicemail box without my getting to talk to a human. Presumably they don't have any humans at the other end of the line as they can take your money by computer and so don't need them. If you are looking to get into the US with a covid test, you won't get there this way.

I ordered 4 tests Wednesday of last week by Friday they were in my mailbox. I have read the negative reviews and comments and my experience was 5 out of 5 stars. I don't know if it had anything to do with the site I ordered them off of but give it a try. Go to cdc gov site look for order tests click and it should take you to the post office site look for order 4 free tests. Put info in. That is it! Remember your not ordering anything thats just how it is set up...hope this helps. God bless you all

Purchased 2 rapid antigen covid testing appointments and didn’t realize I needed to purchase their test kits. I contacted them several times and asked for a refund - still haven’t heard back. I think it’s a total scam!!!!

As with so many businesses these days they send out automated messages letting you know that response times are longer because of Covid. It’s been 2 weeks now and still nothing…