Solutions II Reviews 127

Anita of ii helped me get back access to my account. She was clear, polite and efficient. Good experience. G

I contact ii for help obtaining a statement and callum was very helpful and efficient. Top class custumer service. Thanks

I needed help to change my mobile number and email address on my account as I am retiring in a few weeks time. Unfortunately the system would not allow me to do it on my account so I needed to contact Interactive investor directly.
The chap who sorted it out for me was Mr Tom Manley,
who was friendly,efficient and professional and he made
the process very stress free,well done.

USA CURRENCY ACCOUNT
I was explained in detail of an ongoing problem with negative funds in a USA account and the gentleman was so helpful beyond belief, but unfortunately did NOT CATCH HIS NAME.
GRAHAM GRIFFITHS

Thanks Munir. The telephone helpline is very good

Trey helped me to navigate through what, to me, was a complex issue

I had a query regarding my ISA account. I spoke to Chloe and she has been very courteous & helpful. Very satisfied.

Logging into ii for the first time
Basir was excellent .
Thank you

Cassie Pab, very helpful, patient, listened without rushing, answered questions and re-explained anything I needed to double check. Thank you

Very patient and helpful. Found the website a bit daunting but once explained by Basirar was able to navigate my way around it.

I wasn't sure how to navigate the ii site and Michael R was very patient and took me through all the pages to set up my dd and explained several things I wasn't aware off.

My call was answered by Alexandra.
She was very pleasant, understood my requirement and helped me through the action I wanted to take on my account

Unable to log in
Spoke to Eliza
Very friendly ... very efficient ...was very impressed

I have had to contact ii, several times in the last few weeks on behalf of my 95 year old father who still trades on the stock market but has problems with hearing. Without exception I have had superb and helpful service since transferring from EQI in June and would like to thank all of those people who have helped us to date and whose names I did not record. The phone is answered promptly and the staff are well informed and able to sort every issue I have raise. Today Nadia was outstanding - we received a paper copy of annual dividends and noted that 7 investments were not listed. She understood immediately what our issue was and checked each investment to identify dividend dates and also established that three of the investments had been sold giving me the dates of the sale. Major detective work expertly executed - we can now confidently my father’s tax return Thank you from me and my father.

transfered over from other site. was expecting a nightmare, got Ross who got it sorted quickly, pleasantly surprised.

The site looks good but early days for that, so far very impressed with customer service, they actually work.

Efficient and professional customer service from ii (Chelsea) when I had an issue funding my account. Never had an issue with ii in all the years I've used them. Very Happy

Carlos helped me a lot to navigate my way across the ii website. He was really patient and very helpful. Thank you again Carlos

After setting up a SIPP, I contacted Interactive Investor this afternoon, to find out where my funds were. As they were between my old pension company and II, I could not ask my previous fund what was going on.

I emailed II, then phoned them and spoke to James Brook, who was extremely helpful. He located my fund, identified the amount that was being transferred then told me when the funds would be hitting my account. James then followed up to my emailed request for information. Extremely good service - Thank you.

Some months ago we had to transfer our accounts to Interactive Investors. Not an easy process at the time with new log in procedures and a changing website. Yesterday, after a challenging hour on the app and website, I contacted customer services for guidance. What a pleasing experience from Georgia C. who quickly and efficiently provided the clues I needed to access dividend information, whilst also passing on other concerns due to a change in the App last week. Thank you II.

Grateful to Dan Gallagher for clear, polite and helpful answers to all questions raised regarding loss of value on my portfolio following transfer from Share Centre to II. Turned out the reason was collapse in oil shares that happened in Jan 2020! Thanks, Dan.