IKEA Reviews 205

Zero Star review. I ordered furniture and received a confirmation on the 17th of June and an apology that it would take 8 days due to a warehouse upgrade. I paid extra for delivery to my house as I ordered a couch and a large outdoor table for summer. The delivery took longer than 8 days but I was happy when boxes turned up. The couch was fine but when we came to assemble the table we were missing one box. The courier driver looked in the truck nothing. We went to the warehouse twice to try and find the package - nothing. The courier staff spent two hours searching with us - nothing. So it is now the 6th of August, I have a house full of guests and paid 300 euros for a table without supports. I emailed Ikea. No response, then weeks later an email to ask if I have the box. I replied that I didn't get it and all the time we spent looking for it. Then I receive a message saying my delivery is complete and a customer service survey - how did we do? They did not get a good survey because I still don't have what I paid for and still no response. It is so simple to send the supports with a courier. Other companies are able to deliver in 3 days as there are ferries every day. The service is a joke.

They stink! The bed I ordered had a broken headboard. 10 days later and no one answers my emails and no one will answer the phone. The 800 number is busy even at midnight. They are terrible! I am never buying a single thing from them again! Shame on you people!

They don't care about you, the client ! They care only for your money ! I'va made an order and in the day it has to came, I spent 3 hours at the telephone, in order for me to know if I can go to the shop, to pick-it up ! I don't stay in front of the shop and I've been made 2000 km. to came in time for this order, but Ikea don't care about it's clients ! Before the payment all seems to be OK, but after..............a big shame !
Shame on Ikea !

We have ordered a couch, payed for it and... never heard anything sinds... try to call... no way, no communication possible.

Extremely Disappointing Experience – Unacceptable Customer Service and Delivery Delays

This has been by far the worst service I’ve encountered in Greece. The customer service is shockingly unhelpful – every time I call, I’m told “someone will contact you,” yet no one ever does. It feels like a complete sham and is absolutely unacceptable for a company of this size to operate with such inefficiency and disregard for customers.

After checking online availability, I drove an hour to the Heraklion store to purchase a mattress. Once there, I was told that the system was not updated and the mattress was not in stock. I had to place an order and was informed that delivery would “probably be by 01-07.” When I asked what “probably” meant, the store staff reassured me that it would likely arrive on time, and in the worst case, with a delay of 2–3 days.

By 03-07, I hadn’t received any update, so I called customer service. I was told someone would contact me – they didn’t. I called again on 05-07 and asked to speak to the Heraklion store directly. I was told this wasn’t possible, but again, someone would reach out to me. I was promised a callback by 07-07, 12:00 – nothing happened.

Today is 10-07. I’ve called four times and still haven’t received any concrete information. All I’ve been told is that “the delivery is delayed,” “we don’t know where it is,” and “someone will contact you within 24 hours.” This has now turned into a 7-working-day delay with no end in sight and no actual help.

It’s incredibly frustrating – not just the delay itself, but the way it’s being handled. I feel like the customer service agents are just trying to get rid of me rather than solve the issue. There's no accountability, no follow-up, and no respect for the customer's time.

A truly disappointing and stressful experience.

This is a huge, impersonal company that does not care about its customers like other companies do. I experienced a great deal of inconvenience with the delivery of an order worth hundreds of euros, and when I requested a refund for the delivery charges, I received a standard response stating that since the order was delivered, there is no justification for a delivery fee refund. I do not call this customer service at all.
Reading the other comments, IKEA works with the worst delivery companies and they don't seem to care about it at all. They keep continuing and there is 0 empathy or effort.
There are other Scandinavian stores that are becoming more popular in Greece and offer much better customer service and return policies. I am switching to those as IKEA is not worth all this effort.

If I could it would be a 0!!!
They are not able to deliver in a time range, the system doesn't recognize the order number, so you can't reach IKEA to track your order. The delivery guy calls you and if you can't answer the parcel goes back!! They don't understand that some people WORK and have a schedule??
I'm a good IKEA customer in many countries and for many years, but IKEA Greece is a shame!!!!??

No delivery after 5 weeks ,has to request refund .

Avoid to order via IKEA.gr. it's the worst service I met since I'm client.
I'm 30 years client at IKEA in different European countries with no problem.
The disaster is really a Greek problem. My partial delivery was a disaster. Delivery Companies subcontractors are definitely ruining IKEA image. Sad isn't it?
By the way, I'm still waiting IKEA customer care contact for a 20% catastrophic partial delivery...after I ordered 8 days ago...and paid. Shame on them.

I wish I had read these reviews BEFORE I ordered something online from Ikea Greece. People here are not lying: its a MESS. They're delivery company is awful and the whole system is unproffesional. I wouldn't be surprised that theres a scam involved.
The delivery company delivered one of my products to another person and have never contacted me back to correct the error. It was been around 3 weeks that I'm dealing with Ikea customer "service" and they just postpone any type of help. Delivery company says that the person they delivered my product to doesn't want to give it back, which is NOT my problem. I've even asked if I can go get it myself at a store and they just cancel that order but NO ANSWER from IKEA.
It's truly ridiculous! SO BAD. AVOID.

If I could give 0 stars, I would. Never deposit money to order online IKEA products.
In my case, I placed an order for electrical appliances costing 3,386 euros, which I charged to my credit card in installments. The next day, due to a problem deriving from the dimensions of the dishwasher and the hob, I wanted to remove them from the order, but when I contacted the online store, they told me that I could not do so and that I would have to cancel it and place a new order with the products I wanted. So I did and paid again for two of the four appliances I needed, worth 1,680 euros. The whole story started on 25/03 and until today, 08/05, I have not been refunded the 3,386 euros from the cancellation of the first order, neither to the card, nor to the bank account that they asked me for a month later, with the excuse that some problem arose and they were unable to cancel the transaction on my credit card.
I have made countless phone calls, to which the permanent answer I receive is: "we apologize profusely, we don't know what went wrong, but we will look into it."
In one of the last phone calls they assured me that the money would be in my account by 06/05, but as you very well guessed, this did not happened. In today's phone call, they told me that some internal issue of theirs arose and they did not deposit it again.
The mockery knows no bounds. For a month and a half now, IKEA customer service has been systematically and shamelessly mocking me.
From what I've seen in recent reviews, I'm not the only one they've done this to.
I'm now taking legal action.

Severely disappointed with IKEA Greece. After 20+ years as a loyal and overall satisfied IKEA customer in multiple countries, my recent purchase was a disaster. They messed up my order, delivered an incorrect item, and took weeks to provide the correct replacement. Even more frustrating, my refund was delayed for three months, violating IKEA's own policy. I spent countless hours trying to resolve this issue, with over 30 phone calls, many emails, and multiple store visits. It's disheartening to see such a dramatic decline in service from a company I once trusted.

Totally untrustworthy - I cancelled an order on Feb. 25, 2025 and requested a refund. (order no. DC169CC2B49D)
After multiple phonecalls and several assurances I'd soon get my money back, still no refund on March 18.
So, I submit a claim through PayPal (luckily I had placed the order through them) to dispute the transaction.
Guess what? On the exact following day, I get a phonecall from their accountants saying that, because I had disputed the transaction, they can't put my money back!!!
Unbelievable frauds - good thing PayPal are trustworthy.
STAY AWAY FROM IKEA!

Worst delivery and assembly service existed! Never showed up at the scheduled time! They left without mounting a 2mt library to the wall! They never call back! And you pay for these services that they have outsourced and they are clueless how to follow up with it.
Such a scam!

The worst company ever. My package came and it was broken and wet... After that i took another bed like it and builders never come to fix it!!! I back the bed and i ask refund and after them emails like money will be back in the week.They never deposit and after 2 months I don't have my money. I call them and i go to the store every day...

Scammers!!!

Ordered from the company on 18/11/2024 and paid for the items to be shipped to me.

Order No: 9644F88DA543

After a month had passed and didn't have an update on my punches I call the company trying to find my order. The local transport company couldn't find it and told me it was lost!

I called IKEA for a refund, and I'm still waiting.

Today 15/02/2025 still no refund and don't answer my calls. Such a shame for such a big (SMALL) company not taking care of their consumers. Keep away from them. You will get scammed and lose your hardworking money! The only answer you will get is that tomorrow it's our priority to refund the amount, and you never get anything back!!!

Stop companies like this!!!

STOP THE FRAUD!!!

Terrible company and no trustworthy! We were expecting our order weeks ago and after several phone calls they told as that out order will come on the specific day we asked . Of course they never contact us and later that day a message came that they couldn't reach us!! A week passed and they arrived with wrong order and damaged goods!!! Again we spoke on the phone and they reassured us that they will fixed it...we are still waiting..!!! Stay away from them! If they can't find a trustworthy collaboration then dont expect good services..Also stay away from DIAKINISIS the trade company they work with...

I am still waiting for my order from 27/10 from IKEA Greece. The transportation company has lost it and they are DOING ABSOLUTELY NOTHING they just tell me to wait. Not what you expect from such a large company. Stay away

I will join the one star reviews which strictly speaking should be (MINUS) -5 stars

Ikea Greece and their delivery company Diakinisis is a mess beyond any mess we have ever experienced

We placed a € 1600 order, for 2 sliding door wardrobes in December knowing that we are coming to athens on the 10th January.

Delivery was meant to take place on Saturday 11th.

Customer services were also notified that delivery was meant to be on the 6th floor

Diakinisis attempted delivery multiple times in December for no reason whatsoever !!!!

When we finally arrived in Athens and waited the entire day on Saturday 11th the delivery never arrived.

Monday 13th we receive a call from Diakinisis saying that the boxes were heavily damaged and no “lift” service had been booked.
The total weight was 364 kilos.

The size of the boxes didn’t fit in the building elevator either

As we had limited time in athens we asked them to deliver.

We managed to salvage 1 full wardrobe only due to the fact that we have a building company in the Uk and we know how these wardrobes fit together

No customer with limited knowledge of the product would have accepted the delivery because strictly speaking there wasn’t a single item that was not damaged

We took all boxes to the six floor ourselves!!!!

The fitting team we had booked independently (not through Ikea thank god ) had to be shifted to another day. They were understandably furious and asked to be compensated for loss of work on the day

Myriads of calls and emails later the new items were delivered 3 weeks later and we had to extend our stay in athens.

It’s a pity I cannot upload pictures of the delivered boxes that resembled items you find in the trash

No compensation was offered

All in all I would fire the Eshop Director on the spot and take away the contract from Diakinisis.

Even better I would suspend any Eshop purchases and deliveries till this mess is sorted out

Ikea Greece, This review is not meant to be spiteful it’s only a reflection of your failures.
We work with Ikea uk the last 30 years with seamless purchasing and delivery.
You are out of your depth and it will only get worse if you don’t get your act together.

And lastly maybe you should go back to the the recorded calls and check your emails to verify that we have never been rude to any of your staff and hear our exasperation as it unraveled

Order number D1187B4C9F29

Ikea Greece's online purchasing is a mess. I have tried 3 times over the past 2 months placing orders for local delivery in Athens and the orders never arrive. The ordering system says the items are in stock - and will be delivered within 5 days - yet in just doesn't happen. Every time.

You would think a large company like Ikea would have their act together. Even in Greece. But sadly, no. And good luck getting a refund.

Buy elsewhere if you expect to actually receive your purchase.