Ikoula Reviews 

I had an issue with my domain which they resolved quickly. The process was transparent and they were very supportive.

Good but a small initial problem, the language was set in French and the server every 2-3 hours stopped to answer.
Anyway the support was very good and in 1 day they changed the server.

Good service

It was good experience, just hope that there would be a bit more notifications during server setup and I'll be able to get notification when it's done and I can use it already and not when install just started :)

I ordered two servers. On one the disk was used at 160%, the second server froze during installation and I couldn't access it. I was your client before and the quality of the Internet channel was terrible. This time I decided to check if there were any changes for the better, but I couldn't.

The order I placed for GPU servers they never processed making excuses. The first was that I placed an order from the IP address of an OVH VPN. I was told that this is not allowed (even though it is not written in any contractual clause). I connected from home in Italy via smartworking even though my company has been based in Estonia since 2017 and in this case too I was told that it is not possible to process the order because the company is in Estonia and the IP is Italian. Don't trust it, it's not a serious company and they advertise misleadingly. Probably putting servers on offer to attract customers but then they don't have what they promise. Unreliable, not serious, incompetent, inexperienced, no assistance.

I purchased so many dedicated servers from different companies, but I became fan of ikoula. Best dedicated servers at discounted price

My hosting provider, Ermis, in The Netherlands, was sold/ overtaken by Ikoula. Since then the service is quite bad. If there is a problem it takes many efforts to make Ikoula solving it. They most of the time try to solve just a little of the problem, hoping you will be satisfied. Ermis however, checked if their solution worked. So it was either fixed, or not. And Emis would do their best, also in the evening and late at night. Customers with a website are most of the time entrepreneurs and busy during day time. Ikoula however stops working at appr. 18:00 hours: after that moment there is no reaction at all, no service, no help in urgent matters. They say contrary that there is a 24/7 support: don’t trust this: in all occasions that I had a problem, they just stop reacting at 6 o clock and leave you with the problems, also when they are severe!

This is my answer for Ikoula feedback over my previous reveuw

I appreciate that the Ikoula Team has taken their time to react to my previous review even though they are placing the blame on me for the negative experience I had with their services.

I am writing this new review and in english because I want clarify to Ikoula Team the points I have raised in my previous review and they have pointed out to me in their answer, yesterday,

To begin I would like to emphasize that all I have said are true facts which I can prove if necessary with all the emails exchanged in these past two months between Ikoula Team and I.

1 - Like I have said before, I was satisfied with Ikoula until I realized that my website "was offline '' and this happened just after I had paid in advance an invoice for the extension of my new year 2023 contract. This invoice was sent to me a month before my actual 2022 year contract would expire and I paid the new invoice 10 days before the actual contract expiration.

2 - When I migrated my services as Ikoula mentioned in its answer to my feedback, I was notified that everything was in order.
Once I have received a confirmation of this validation in December .2022 for me the migration was successfully done.
(so I don't understand why Ikoula sent me an invoice to extend my contract instead to let me know or to notify me that there was a problem concerning the validation of this migration).

3- After noticing that my website was offline already for a time, I asked a professional help outside Ikoula to intermediate with its technical support team and I did not see any progress for the basic instructions and issues which were necessary to put my site online again from Ikoula side.

It is easier for Ikoula to blame now on me instead to recognize that their support team did not give the right guidance throughout these emails and screenshots exchanged between Ikoula and this professional person who was helping me with my website. It was no longer possible to plugin and put it online again. For this reason I canceled my extension contract for 2023 and asked for a refund for the invoice paid in advance.

4- To finalize, regarding the refund aspect in question I would like to express here that the money was FINALLY back in my bank account, last Monday 16th October, after my review went publically online.
My initial refund request for it was about two months ago and I have been writing since August weekly to Ikoula asking for my refund.

Indeed, Ikoula was answering my request emails saying always that the refund was in the way, or it was already being send to my bank account at such day specifical day of the week, or that the refund already has been paid, enz. enz. ..
All these emails. were answered by the Financial Department of Ikoula and I also have them in my files to prove I was telling facts in my previous review.

Bank transfers takes maximaal 3 work days even if it was processed with a Dutch bank.
Ikoula had my invoice paid in its bank account in 3 days so...... ..don't tell me that to refund me back need 2 months time to happen because I paid Ikoula via Dutch bank transfer and after 3 days i had a confirmation that my new year contract was paid but funny enough, my website was still "öffline".

I really hope that Ikoula Team uses my feedback to improve its services like it has been said in their answer to my rapport and make it better and useful to the actuals and future customers.

I am grateful this chapter with Ikoula is closed and glad that I succeeded to get my money back after my last week's review. It was worth writing about!

So.....here ends my story with Ikoula.

Those guys are refusing to replace a NVMe that is running above it's endurance (lifespan). Western Digital says that the SN850 1TB can be used up to 600 TBW but they gave me a box with a 900 TBW and are refusing to replace one of the NVMe.

AVOID this provider!

Ikoula was a good hosting company with excellent service prior to it being bought by Sewan Groupe in 2021.

No doubt Sewan's strategy of ignoring small clients is to remove them from their books, retaining just the larger accounts.

My reason for closing my account was due to receiving no response to billing mistakes.

A server had an electrical failure and has been unreachable for 48 hours.
Ikoula's answer is that it will only be fixed at the end of the week!!!
That is, we will be 5 days without a server.
This is simply unbelievable. surreal. never seen that in my life. Not even in the worst hostings on the face of the earth.
It's the craziest thing I've ever seen in my life!!!
"Hosting whith care" is something that doesn't exist at Ikoula!!!
See the answers (Ticket #113724):
"We don't have an exact time frame for the moment.
Of course we can add the days of interruption to your billing date."
"We will intervene this weekend in the afternoon, we can't tell you the exact day yet."
"Despite our best efforts there seems to be a problem with the Power Supply.
We've arranged for one of our technicians to come to our Danta Center 2 to check the problem live.
The intervention will be done when a technician is available, we will contact you when the problem is solved."

I was unable to order a dedicated server after a week of trying.

At first, the registering system wasn't working, at which point they requested a scan of a passport and an ID.

After I successfully registered and ordered the server, my order was automatically flagged by their fraud system and their service team couldn't do anything about it nor provide any explanation for it. They just said try again in a couple of days (not disclosing how many). We are leaving to another company.

I requestmy money back , evreytime they saw ok it your rights but nothing happen, becarful

Please be more careful. I just registered and haven't paid anything but you have refused my order on the grounds of fraud.

After an update of wordpress plugins, our website was unreachable. Thanks to the quick response via e-mail support solved again!

One word to describe - garbage. UNPROFESSIONAL support. Hardware is garbage - always issues with the internet. For 48 hours I'm not able to simply re-install OS on my dedicated server. For last year I've got huge number of issues and support never apologizes for any inconvenience.
Even low prices do not convince to use Ikoula.