ILAWSSCOTLAND Reviews 

352
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, polite, and knowledgeable when guiding them through complex legal matters like wills and power of attorney. People truly appreciate the clear and thorough guidance provided during home visits, which makes a potentially stressful process much easier and reassuring. Consumers note that all legal procedures are handled efficiently, whether they choose to communicate over the phone or meet representatives in person. Reviewers mention that representatives patiently answer every single question, ensuring families feel completely supported and secure about their future arrangements.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful and professional... See more

Service

Customers expressed great satisfaction with the service, highlighting professional and clear guidance on... See more

User experience

Consumers find user experience to be positive, highlighting how helpful and professional staff make complex... See more

Customer service

Reviewers mention deep satisfaction with customer service, consistently praising informative appointments and... See more

Customer communications

People report ambiguous experiences with customer communications, noting that the response to initial contact... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Neil visited us today and explained and guided us through the complexities of wills, power of attorney and protected property trust. Neil was very polite, knowledgeable and fully answered all our ques... See more

Company replied

Rated 5 out of 5 stars

After turning up just under an hour late for our meeting at the Clarkston office , due to traffic on route . We were kindly greeted by Neil and all the staff in the office and told not to worry about... See more

Company replied

Rated 5 out of 5 stars

We were recommended ILawsscotland by one of our family members. We then arranged an appointment regards POA for my husband’s elderly father. A lovley gentleman named Neil Jones came out to our home t... See more

Company replied

Rated 5 out of 5 stars

We contacted ILAWSSCOTLAND to discuss Power of Attorney and Protective Property Trust. Neil Jones was fantastic, and explained everything in terms that we understood fully. This has taken a grea... See more

Company replied


Company details

  1. Legal Services

About ILAWSSCOTLAND

Written by the company

Welcome to our profile page

With over 30 years’ experience, ILAWSSCOTLAND are the Estate Planning professionals of choice, understanding your needs fully and providing on-going, quality advice, on the most important areas of your life - your family and your assets.

ILAWS are expert in providing Wills. Power of Attorney and in protecting your home against care home costs and fees.

Home or office appointments are available in Inverness, Moray, Aberdeen & Aberdeenshire, Dundee, Perth, Fife, Edinburgh, West & East Lothian, Glasgow, Ayrshire and all surrounding areas. In the more remote areas video and telephone appointments are always available.

We offer a full Bereavement Service which covers everything from your first enquiry all the way through to advising and assisting your Executors and Powers in Attorney their duties.

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Contact info

4.9

Excellent

TrustScore 5 out of 5

352 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(352)

100 reviews in the last 12 months

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Rated 5 out of 5 stars

Had a visit today

Had a visit today. Very helpful & friendly man. Explained everything well. Didn’t push us to make a decision. Would certainly recommend.

August 7, 2024
Unprompted review
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Reply from ILAWSSCOTLAND

Many thanks Linda for taking the time to review. We will pass your comments onto Ross.

Rated 5 out of 5 stars

Easy

Easy, reliable

July 9, 2024
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Reply from ILAWSSCOTLAND

Thank you for reviewing. Glad it was straightforward.

Rated 5 out of 5 stars

Very Friendly

Very friendly chap who came to our step mothers home and went through everything very clearly - we did her will and Power of Attorney- everything was explained in detail. Would have no hesitation in recommending this firm

February 15, 2024
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Reply from ILAWSSCOTLAND

We really appreciate you taking the time to review us. Thank you.

Rated 5 out of 5 stars

Easy Process

Neil came to our house and discussed setting up a POA. He explained the whole process to us and we found it so helpful and easy to understand. We would wholly recommend them. Thank You Neil.

May 30, 2024
Unprompted review
Rated 4 out of 5 stars

I appointed ILaws as I wasn’t…

I appointed ILaws as I wasn’t particularly happy with a local solicitor preparing my Will. ILaws attended at home which was ideal. The gentleman who attended was very professional. When I received my draft Will & POA, my date of birth and telephone number was incorrect. Also the address of one of my executors was incorrect. I contacted the office and these errors were rectified however it did unsettle me slightly as this is basic information. I had to chase the office twice to send me my Will. I just think that ILaws have so much work on due to their extensive promotion in the media. I have now received my Will and the POA takes about 9 months. I thought the cost was very reasonable and the bonus is that an estate planner comes to your home. I have awarded 4* due to the administration errors

April 24, 2024
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Reply from ILAWSSCOTLAND

Thank you for your review. Our apologies again for the error in paperwork, this should not happen but glad that all is resolved for you. As you will be aware, your Will is valid as soon as it is signed and witnessed and I can confirm that your POA is with Court Services pending registration. Unfortunately, the courts are very slow just now due to the sheer volume of POA numbers they are dealing with but it will get done. Just in case there is ever an genuine emergency situation for you (hopefully not), we do have an expedite service via the court if you or your POA's inform us. Thanks again.

Rated 5 out of 5 stars

As a homeowner

As a single homeowner, it's important to take the necessary precautions to protect yourself and your estate. Recently, I realised that should something happen to me, my family wouldn't automatically have power of me and my estate. That's why I turned to Ilaws to help me put a power of attorney and will in place. Not only were the prices very reasonable, but the staff both in person and on the phone were incredibly professional and made me feel at ease. I highly recommend their services to anyone in need of estate planning.

February 28, 2024
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Reply from ILAWSSCOTLAND

Many thanks for your review. Good to hear that you are happy with our service.

Rated 5 out of 5 stars

First class

The experience up till now has been excellent with very quick response and the detail in the plan has been excellent.

April 22, 2024
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Reply from ILAWSSCOTLAND

Thank you for your review.

Rated 5 out of 5 stars

Good home visit

Good home visit. Explained well. Talked through everything excellent.

March 26, 2024
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Reply from ILAWSSCOTLAND

Really good to hear that you are happy. Thank you.

Rated 5 out of 5 stars

…Professional performance alround

The field agent was very helpful and polite, answered and explained any questions we had.Which made the experience we had stress free,the company is providing a professional and unique service.

February 16, 2024
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Reply from ILAWSSCOTLAND

Thank you for your kind words.

Rated 4 out of 5 stars

Waited quite a long time to get acual…

Waited quite a long time to get acual forms sent out for docs to sign8weeks so hopefully the rest will be smooth sailing

February 3, 2024
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Reply from ILAWSSCOTLAND

Thank you for taking the time to highlight this. Please accept our apologies. We are sorry to hear that it took so long to get your documents sent to you, this is highly unusual. We have now processed your documents and have expedited them for you to receive your official documents within the next 2 weeks.

Rated 5 out of 5 stars

Great service.

The gentleman who looked after us was very patient and understanding. He was very knowledgeable and not at all "pushy". A pleasant experience.

February 7, 2024
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Reply from ILAWSSCOTLAND

Great to hear. It is what we always aim to do.

Rated 1 out of 5 stars

So far

So far, too many problems to mention and not resolved.

April 16, 2024
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Reply from ILAWSSCOTLAND

Thank you for taking the time to review us. We are aware of some issues in your case but believe that all should be resolved for you now. Still a bit of work to be completed but this is in hand and please feel free to contact us over anything you are unsure about.

Rated 5 out of 5 stars

Very safe and trustworthy

How would I put it one short phone call one week later a gent in a black suit visited us one hour later done and dusted no pressure right to the bare facts ,finished.

April 16, 2024
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Reply from ILAWSSCOTLAND

Thank you for your kind words.

Rated 5 out of 5 stars

Perfect professionals

Excellent company to deal with. They came to our home, arrived at the designated time and were friendly, professional and, as you would expect, knowledgeable.
They explained everything carefully and thoroughly. In short, they made what can be a tricky processm very easy.

April 15, 2024
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Reply from ILAWSSCOTLAND

Many thanks for your review.

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