ILAWSSCOTLAND Reviews 

352
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, polite, and knowledgeable when guiding them through complex legal matters like wills and power of attorney. People truly appreciate the clear and thorough guidance provided during home visits, which makes a potentially stressful process much easier and reassuring. Consumers note that all legal procedures are handled efficiently, whether they choose to communicate over the phone or meet representatives in person. Reviewers mention that representatives patiently answer every single question, ensuring families feel completely supported and secure about their future arrangements.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful and professional... See more

Service

Customers expressed great satisfaction with the service, highlighting professional and clear guidance on... See more

User experience

Consumers find user experience to be positive, highlighting how helpful and professional staff make complex... See more

Customer service

Reviewers mention deep satisfaction with customer service, consistently praising informative appointments and... See more

Customer communications

People report ambiguous experiences with customer communications, noting that the response to initial contact... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Neil visited us today and explained and guided us through the complexities of wills, power of attorney and protected property trust. Neil was very polite, knowledgeable and fully answered all our ques... See more

Company replied

Rated 5 out of 5 stars

After turning up just under an hour late for our meeting at the Clarkston office , due to traffic on route . We were kindly greeted by Neil and all the staff in the office and told not to worry about... See more

Company replied

Rated 5 out of 5 stars

We were recommended ILawsscotland by one of our family members. We then arranged an appointment regards POA for my husband’s elderly father. A lovley gentleman named Neil Jones came out to our home t... See more

Company replied

Rated 5 out of 5 stars

We contacted ILAWSSCOTLAND to discuss Power of Attorney and Protective Property Trust. Neil Jones was fantastic, and explained everything in terms that we understood fully. This has taken a grea... See more

Company replied


Company details

  1. Legal Services

About ILAWSSCOTLAND

Written by the company

Welcome to our profile page

With over 30 years’ experience, ILAWSSCOTLAND are the Estate Planning professionals of choice, understanding your needs fully and providing on-going, quality advice, on the most important areas of your life - your family and your assets.

ILAWS are expert in providing Wills. Power of Attorney and in protecting your home against care home costs and fees.

Home or office appointments are available in Inverness, Moray, Aberdeen & Aberdeenshire, Dundee, Perth, Fife, Edinburgh, West & East Lothian, Glasgow, Ayrshire and all surrounding areas. In the more remote areas video and telephone appointments are always available.

We offer a full Bereavement Service which covers everything from your first enquiry all the way through to advising and assisting your Executors and Powers in Attorney their duties.

Get In Touch

Contact info

4.9

Excellent

TrustScore 5 out of 5

352 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(352)

100 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

From calling the office to ask about services provided to our visit at home with Neil we were very happy with the company.
Neil took the time to explain all that was involved in Wills POAs and PPT .
No gimmicks or add on charges just plain and clear price in full.
Highly recommend and such a pleasure to deal with all staff we had interaction with .

November 12, 2025
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for your review Maureen, pleased that it was "No Drama" all the way through for you. We are here if you need us for anything.

Rated 5 out of 5 stars

First Class service

Staff were extremely helpful and pleasant and made sure my mum understood the whole process of doing a POA, were kept informed at all times. Would recommend

November 11, 2025
Unprompted review
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Reply from ILAWSSCOTLAND

That's what we are here for. Glad it all went well for you and your mum.

Rated 5 out of 5 stars

MDuffy

Hi just got a home visit from Neil Jones at Ilawsscotland and what a service they provide.He clearly explained everything from Wills & POA which gave up peace of mind.Thanks Neil for all your help.

November 10, 2025
Unprompted review
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Reply from ILAWSSCOTLAND

Thank you for taking the time to review us.

Rated 4 out of 5 stars

Basic Will set-up

Visit from Neil Jones regarding a basic will. Fast efficient service and through explanation of the set-up.

November 10, 2025
Unprompted review
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Reply from ILAWSSCOTLAND

Thank for taking the time to leave a review. It is always appreciated. Just let us know if there is anything we can do for you.

Rated 5 out of 5 stars

Hi just had Neil out from Ilawsscotland…

Hi just had Neil out from Ilawsscotland and what a service they provided they came to us and I was delighted with the way he explained all the services they provide ,he put us at ease and got everything sorted and NO DRAMA

November 6, 2025
Unprompted review
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Reply from ILAWSSCOTLAND

Thank you Stevie for your review. Love the NO DRAMA - it's always our intention.

Rated 5 out of 5 stars

Neil Jones visited myself and parents…

Neil Jones visited myself and parents at their home and explained clearly everything that was entailed in power of attorney. Putting their minds at rest about any concerns they had. Very pleasant and polite gentleman

November 7, 2025
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Hi Jacqueline, many thanks for your review. Glad it all went well. We are here to help going forward if you need us for anything.

Rated 5 out of 5 stars

Have you got a will-son.

Have you got a will-son.
Have now thanks to ilawsscotland.
Very pleased with the service I received explained every n recieved my wills within 3 weeks.
Definetly recommend.

October 21, 2025
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

"No Drama" 😊is what we aim for. Glad your are happy with the service.

Rated 5 out of 5 stars

Very happy with service provided

Very happy with service provided. Explained process clearly and guided me through what could have been a convoluted process. Highly recommended.

October 31, 2025
Unprompted review
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Reply from ILAWSSCOTLAND

Thanks for taking the time to review us.

Rated 5 out of 5 stars

Simple & only a phone call away

Very satisfying to know we have put this topic to bed , “Our Wills”.

The customer service and explanation was put into simple terms, for us to understand & make decisions far easier than we ever imagined.

Certainly recommend this firm to anyone that is contemplating and worrying about taking the necessary steps to making a “ Will” It’s is one of those things that has to be done and we are glad we went to “ ILaw “ all done over the phone, too !!!! Thank you Neil John 👍🏻

October 31, 2025
Unprompted review
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Reply from ILAWSSCOTLAND

Thank you for taking the time to review us. Much appreciated. We always try to make everything easy as we can for our clients. Should you have any questions please just get in touch; we are here to help.

Rated 5 out of 5 stars

My husband and I were very impressed…

My husband and I were very impressed with Ross Allan in all information regarding Wills etc. Very professional and he explained everything to us in such a way very easy to understand.

October 29, 2025
Unprompted review
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Reply from ILAWSSCOTLAND

Many thanks for your review. "No Drama" is what we always aim for. We believe there is little point in over complicating things if not required and great to hear it all went well with Ross.

Rated 5 out of 5 stars

Brilliant help and advice Ross Allan

Ross Allan visited us at our home. we where very impressed at how knowledgeable he was about everything we needed. He certainly put our minds at rest by guiding us in the right direction with what we need to do in order to protect our property and other assets.
Wills, Trusts and power of attorney has always been a concern for us and with the help of Ross we now have the correct people in place and more than happy with things. so we can now put the dreaded thought of these things to bed now and get on with our lives.
Thank you so much Ross, we couldn't have asked for better advice from anywhere else.

October 24, 2025
Unprompted review
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Reply from ILAWSSCOTLAND

Hi Sharron, thank you so much for your review. We always try to make things as straightforward as possible and it's great to hear Ross has helped to put your mind at rest. Any questions you have, at any time, just get in touch.

Rated 5 out of 5 stars

Neil Jones has visited us twice he…

Neil Jones has visited us twice he explained everything to us that we could understand it all what a pleasure ito do business with top marks

October 20, 2025
Unprompted review
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Reply from ILAWSSCOTLAND

Hi Anne, thank so much for your review. Really appreciated.

Rated 5 out of 5 stars

Peace of mind, the three magic words.

Neil Jones visited us at home. Neil explained everything we needed to know in plain and simple to understand terms. Neil's advice was positive and all in all it was a very reassuring experience that my wife and I both are delighted to have chosen ILawsScotland to deal with for our Legal requirements.

October 16, 2025
Unprompted review
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Reply from ILAWSSCOTLAND

Thank you for your review. Anything we can do for you - please do not hesitate to get in touch.

Rated 5 out of 5 stars

Will and other services.

Neil Jones visited today to advise me about arranging my will, power of attorney and property protection. He provided an excellent service, explaining everything succinctly and in great detail. My small dog was smitten with him. Thankyou Neil for a relaxed yet professional service.
Anne Wylie.

October 13, 2025
Unprompted review
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Reply from ILAWSSCOTLAND

Thank you for taking the time to review us. We have Harvey our "CEO of iPAWS" on Facebook and are all dog lovers here.

Rated 5 out of 5 stars

Important documents to have in place.

My husband and I went to this company to get our power of attorney, will and property protection in place. The solicitor we spoke to explained everything very clearly for us and it was a lot easier than I thought, it also gives us peace of mind. Our whole experience was very good.

October 9, 2025
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you so much for your review Mrs Ferguson. Glad you thought it was easier than expected. We get that a lot from our clients. "No Drama."

Rated 5 out of 5 stars

Will was quick and no hassle

Neil Jones came to see my brother in law he was very experienced and gave great advice regarding will poa ect also great prices for whatever you are looking for

September 30, 2025
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for your review. "No Drama."

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