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See what reviewers are saying

Rated 5 out of 5 stars

It's pricey, but rare. Bergamot jam - delivered quickly, and safely packaged. The flavour is astonishing! It's sharp and very natural tasting; not overly sweet. The high percentage of fruit means th... See more

Rated 5 out of 5 stars

Unfortunately, although my order was well packaged, one of the jars was damaged and leaking. I have twice emailed the company to request a refund or replacement but I have had no response. I cannot f... See more

Rated 4 out of 5 stars

Cheese, though pricey, was absolutely delicious. My daughter said it was divine. The gluten free panettone was tasty, but a little on the dry side.

Rated 5 out of 5 stars

Excellent, friendly service. Il Fattore have sourced top quality and interesting products at a very fair price. Delivered promptly - and a very low minimum order level makes topping up really easy. Hi... See more

Company details

  1. Italian Grocery Store
  2. Catering Food and Drink Supplier
  3. Food Products Supplier
  4. Importer
  5. Wholesale Food Store
  6. Wholesale Grocer

Written by the company

Family run importer, wholesaler and online retailer. Sourcing exceptional Italian ingredients from the finest artisan producers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

42 reviews

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Rated 5 out of 5 stars

Excellent company

Excellent company, after an initial shipping issue they quickly fixed it. Fantastic customer service, great products and prices.

February 12, 2025
Rated 5 out of 5 stars

Disappointing... and then great customer service!

Unfortunately, although my order was well packaged, one of the jars was damaged and leaking. I have twice emailed the company to request a refund or replacement but I have had no response. I cannot find a phone number to telephone them. Disappointing as I would like to be able to buy other products!
Update: the company got in touch and has refunded the cost of the damaged jar.

December 20, 2024
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Rated 5 out of 5 stars

Great Products!!!!

Great Products!!!!
Lovely Service, called to enquire about a specific item and answered Straight away. Seems to be a Family business, so rare these days! Shipping was brisk, and well-packaged (olive oil) Very Happy and would highly recommend. Smooth Transaction. W xx

January 30, 2024
Rated 5 out of 5 stars

Exceptional customer service …

The product was well pack but arrived broken. However their customer service in replying and refunding was exceptional and I would not hesitate to buy from them again.

December 19, 2023
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Rated 5 out of 5 stars

I'll be back - for more

It's pricey, but rare. Bergamot jam - delivered quickly, and safely packaged.
The flavour is astonishing! It's sharp and very natural tasting; not overly sweet. The high percentage of fruit means the texture is soft and reminiscent of continental confiture.
You know what Arnie said!!!

October 19, 2023

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