Illiad Reviews 

I was unable to activate the SIM card despite purchasing it for €10. The activation process failed completely, and after contacting customer service five times, the issue remained unresolved — I was even disconnected mid-call on multiple occasions.

Due to the lack of support and the time wasted, I had no choice but to purchase a SIM from a competitor, losing the €10 I had already spent.

I am a disabled person trying to activate the preferential reserved offer
after changing the offer I still haven't succeeded
today yet another phone call with the call center they asked me again to change the offer since October that I send data and documents
sometimes I have the feeling that disabled people are on the other end of the phone
In any case I advise people like me in my conditions not to change operator, to the others I say to do it out of solidarity
life is not easy anyway

Poor performance, connectivity issues, low internet coverage, slow speeds,

This is a criminal organization that deceives tourists from stealing money. When selling a Simcard, they do not warn that they will charge the subscription fee for life. Moreover, they claim that this is a one-time payment. None of the methods to stop these payments on their website work. It's really impossible to contact them. They demand to call them, but it is expensive and almost no one does it. And those who still spend money on these calls cannot achieve anything. The only way to stop the robbery is to contact your credit card company and block the credit card. Never use the services of these scammers!

Scammers. I bought a tourist SIM card for a month (in the vending machine), and then they withdrew money every month without my consent, although I did not use the services. It is impossible to refund the money, as well as cancel the subscription. The support is not working.

Iliad scammed me €40. So, basically, iliad wasted my time, robbed my money and does not have a customer service AT ALL!

I registered for the Fiber Internet, paid the installment fee of €39.99. The technician came twice but could not figure out how to run the cables.

On the third, fourth, fifth appointment, the technician never show up. Mind everyone that I kept calling the customer service many times, the answers were : “it is the open fiber fault, we cannot do anything, please set up another appointment in a week”. In total, I wasted 5 weeks waiting for iliad to install the internet, I gave up and went with another provider.

Coming to the journey of asking for refund, I called the contact center, they made a complaint request on my behalf, iliad refused because it has passed 14 days ???? I called the second time, only to file another complaint and get refused again. What is the point of the call center anyway as they are not able to solve anything?