Once more Illumia fail Illumia replied to my previous review - I have been sent a link to customer service. And of course the link doesn't go to the customer service form mentioned! So by e... See more

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Chiarezza ed efficienza da parte dell’operatore! Tanta gentilezza ed educazione. Complimenti a LUCIO 003
Company replied
Risposta immediata alla telefonata. Operatrice ( Claudia002) molto gentile ed efficiente
Company replied
Good rates and always available when we need assistance! Very professional company!!
Company replied
Company details
About Illumia
Written by the company
Siamo il fornitore di energia, gas e fibra ultraveloce scelto da oltre un milione di clienti in tutta Italia. Da più di 10 anni garantiamo tariffe convenienti, servizi efficienti e un’assistenza clienti completamente italiana, sempre pronta ad ascoltarti.
Con Illumia hai tutto in un unico pacchetto: energia pulita, soluzioni smart per gestirla al meglio, offerte chiare e strumenti intuitivi per avere tutto sotto controllo. Ogni giorno lavoriamo per semplificarti la vita.
Siamo un family business parte del Gruppo Tremagi, e crediamo in un’energia che non si ferma alla soglia di casa: vogliamo alimentare le tue passioni, ciò che ti accende davvero.
Illumia. Insieme, oltre l’energia.
VAI AL SITO
Contact info
Via de Carracci, 69/2, 40129, Bologna, Italy
- 0516008066
- servizioclienti@illumia.it
- illumia.it
ENERGIA LUNGA LUCE
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Personale disponibile e molto…
Personale disponibile e molto professionale
Call center aggressivi e bugiardi,si…
Call center aggressivi e bugiardi,si spacciano per enel e energia e dicono delle falsità al telefono su tariffe e contratti!
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