ILVE Official (UK) Reviews 

43
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

ILVE’s marketing material is extremely misleading in so far as it relates to refrigeration. Their refrigeration appliances (or at least the one we bought) are not hand made by a craftsman in Italy. Th... See more

Company replied

Rated 2 out of 5 stars

To be honest, the customer service is ok. But. When you pay this much for an oven and 10 degrees at the centre is “within tolerable range” is laughable. It’s more like 20 at the front. I have to... See more

Company replied

Rated 5 out of 5 stars

ilve milano range and classic hood. thrilled with the new range, getting the hang of all the knobs, love that the burners have separate indentations to collect any spills which make cleaning up easie... See more

Rated 5 out of 5 stars

Recently received 100cm Milano Fry Top Double Oven Dual Fuel Range Cooker PD10FNE3 White & Brass. The product firstly looks great. Very stylish and well built. We opted for the fry top option as my... See more

Company details

  1. Appliances Customer Service

Written by the company

This is the official Trust Pilot page for ILVE Appliances in the United Kingdom. All of our appliances are hand built to order by talented Italian craftsmen in the ILVE factory (just outside of Venice!). We love to receive feedback, and would love to get your thoughts on your experience with ILVE in the United Kingdom. We have our own UK service partner that we work closely with. If you have any queries about your ILVE product, please do get in touch office@kitchenex.co.uk. We are more than happy to assist you where we can. At ILVE, we offer an extensive collection of both range cookers and built-in appliances. Each appliance is built with professional grade materials for the home. With an exceptionally high level of detail, reliability and functionality, ILVE showcase an impressive selection of products. With a choice of styles, colours and sizes, you’re sure to find an appliance suitable for your home. Our team are happy to help wherever we can. We also have a network of brilliant retailers that can answer any questions. Visit our website and register to speak to an ILVE expert. We'll ask one of our experts to get back in touch at suitable time for you.


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3.5

Average

TrustScore 3.5 out of 5

43 reviews

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3.5

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(43)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

State of the art cooking

Delivery and installation all good and the range is a pleasure to use.
On top of the practical simplicity it also looks great!

November 1, 2023
Unprompted review
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Rated 5 out of 5 stars

Fantastic from start to finish

Fantastic from start to finish! Absolutely made up with my Ilve Range cooker, kept me informed all the way through the process, couldn't be more happier!!

February 7, 2023
Unprompted review
Rated 5 out of 5 stars

ILVE range cooker

Bought a lovely ILVE range cooker from KitchenEX which looks great in our new kitchen. The cooker was competitively priced and the service from them was excellent. Highly recommend!

January 11, 2023
Unprompted review
Rated 5 out of 5 stars

The ilve Roma 100, a fantastic range cooker.

When looking for a range cooker, it was important to find quality build mixed with features to aid the cooking experience.

The Ilve Roma is quality from start to finish, soft close doors, twin cavity lights, high end temperature controls and solid pan supports.

The features on this cooker are long, from Pizza settings to Rotisserie.

If you are looking for a high end quality cooking tools in your range cooker, you won't be disappointed with this model.

September 4, 2023
Unprompted review
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Rated 5 out of 5 stars

A Culinary Marvel for the Home:

ILVE Roma 100cm Range Cooker Review..
Owned for 12 months.

As a professional chef, my kitchen is not just a place to cook; it's a canvas for my culinary creativity. The ILVE Roma Range Cooker, with its coup de feu gas top and electric ovens, has seamlessly blended into our home, becoming an indispensable tool in my culinary journey.

From the moment it arrived, the Range Cooker exuded elegance in its stainless steel design. Its sleek appearance promises both durability and timeless beauty, its as close as you can get to a commercial grade oven, a testament to its craftsmanship. The coup de feu gas top immediately captured my attention – a dedicated space for precise heat control. Searing, simmering, or sautéing, this feature grants me the control I need to create culinary masterpieces.

The dual electric ovens within the Range Cooker are a revelation. Their even and consistent heat distribution ensures that every dish emerges perfectly cooked, with flavors and textures intact. Whether I'm baking delicate pastries or roasting hearty meats, I can trust the Range Cooker to deliver exceptional results every time.

Beyond its technical prowess, the Range Cooker has seamlessly integrated into our home life. The thoughtful design choices, such as the soft-close oven doors and intuitive controls, reflect a deep understanding of the needs of a passionate home cook. It's not just a kitchen appliance; it's an extension of my culinary identity.

Cleaning up after a day of experimenting in the kitchen can be daunting, but the Roma simplifies this task. The easy-to-clean surfaces and removable burner caps make maintenance a breeze, allowing me to focus on what I love most – creating delectable dishes for my family and friends.

In summary, the Roma Range has transformed our kitchen into a gastronomic haven. Its impeccable design, precision cooking capabilities, and seamless integration into our home have made it an indispensable companion in my culinary pursuits. If you're a home chef who values both functionality and aesthetics, an ILVE Range Cooker is a must-have addition to your kitchen.

With culinary delight,
Lisa Booth.

August 10, 2023
Unprompted review
Rated 5 out of 5 stars

100cm Milano Fry Top

Recently received 100cm Milano Fry Top Double Oven Dual Fuel Range Cooker PD10FNE3 White & Brass.

The product firstly looks great. Very stylish and well built. We opted for the fry top option as my son likes to make pancakes this feature is wonderful and convenient. The fry top is heavy weighted and looks like it will last for years to come. The fry top option will also be great to make other breakfast dishes and allows the user to avoid using a fry pan. Very professional functionality.

August 4, 2023
Unprompted review
Rated 5 out of 5 stars

ilve milano range and classic hood.

ilve milano range and classic hood.
thrilled with the new range, getting the hang of all the knobs, love that the burners have separate indentations to collect any spills which make cleaning up easier. the ovens themselves are excellent and it’s good to have the choice of using the smaller oven for smaller meals. it looks beautiful and is much admired

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

Personal, quality experience

Felt like a personal shopping experience. Our range was integral to our kitchen design and it was great to gain the expertise of the ILVE team via our kitchen contractors and design team. They were able to answer my questions regarding paint/colour preferences and ease of cleaning. Very helpful and very happy with our product.

June 28, 2023
Unprompted review
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Rated 5 out of 5 stars

I absolutely LOVE my ILVE Milano…

I absolutely LOVE my ILVE Milano cooker, it's everything I hoped it would be and more.

The ILVE Milano is for serious cooks who take equal pride in how their kitchen is presented and how it performs - for me not only is this the cooker of my dreams with brass knobs and handles that ooze elegance, having used the cooker for almost 3 years now, I can hand on my heart say that these cookers are built to last and hopefully mine will last me till the end of my days.

I've used all the features on my cooker including the rotisserie feature, the fry top, the slow cooker oven function (to name a few) and my favourite, the pizza function! There are plenty of burners and two ovens, which is important for me as I have a big family and am always entertaining.

Although I have a large 120cm Milano, I don't find cleaning the cooker difficult thanks to the individual pan supports which makes wiping up spillages easy. A little scrub with a brillo pad on the aluminium rings leaves them like new.

There are so many options which makes my ILVE Milano very versatile, if you're thinking of investing in one, do it!

May 21, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastico 👨🏻‍🍳

As a chef and native Italian, I was very fussy when choosing a cooker for my home and took ages to decide. I have now had my Majestic Milano cooker ( with matching hood featuring heat lamps) for over 5 years. I love everything about it, the way it looks, the build quality and the fantastic cooking functions. I cook pizzas in a few minutes using the specialist pizza setting, I love the rotisserie and hotplate. The oven cooks evenly every time- no hot spots and it’s easy to clean.

The ILVE Majestic is the closest thing to cooking on a professional cooker and would recommend it to anyone who truly loves cooking.

A small issue with a bulb after a few years was sorted out within days- I was really impressed with the after sales service too.

Just a great piece of cooking equipment

May 17, 2023
Unprompted review
Rated 1 out of 5 stars

Exceptionally disappointinng

Thank you for your response-would really like the opportunity to discuss this in full and I still have all correspondence and one in particular where an engineer reported "the issue with this customer is overuse......."!!
It is still baffelling how it was possible for me to have managed to corode 'hospital grade' stainless steel within a sealed unit.

I was informed by the Ilve accredited repair agent MRCR that I was responsible for corroding a 'stainless steel' impeller - housed deep within the oven mechanics. Apparently by using a cleaning agent. This was a complete untruth levied by MRCR. More a fabrication to overcome the disatisfaction by the operative towards me. Highly unproffesional.
After numerous communications and utter frustration at such ludicrous accusations and allegations. I vowed never to purchase another ilve product again. The oven purchased was there newest Ultra combi £3500+ price tag. Purchased through JL and Kitchenex, there was little or no customer support and the techincal advisor was lacking the very basic technical knowledge of the product.
The oven was returned after less than one years use. There was catorgorically no spray cleaner used, much less any cleaner that could possibly have reach and corroded a stainless steel impeller located within the deep area of the mechanics of the oven and it's housing.

January 1, 2023
Unprompted review
ILVE Official (UK) logo

Reply from ILVE Official (UK)

Hi Mrs Ramàge,

We are very sorry to hear that you aren’t happy with your ILVE.
Midland range cooker repairs are experts in their field and we trust that they will have given a fair report during their visit, however we are going to investigate into this issue further with them.

We believe that MRCR’s last service call with you was in 2020 and your ILVE was purchased in 2019 (ILVE haven’t supplied John Lewis since 2020), please can you confirm?

We would never want you to be unhappy with your ILVE oven, and if you had reached out to ILVE UK after you were dissatisfied with your service call outcome back in 2020, your product would have been in warranty still and our team/MRCR would have worked together to help find a solution for you.

ILVE and Midland will always go above and beyond to try and ensure our customers are happy with any queries we receive, we hope you will consider ILVE again in the future.

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Rated 1 out of 5 stars

I am so dissatisfied with this stove .

I am so dissatisfied with this stove .. hard to start the burners and the oven really is terrible… it a huge disappointment.. although it looks great

April 28, 2023
Unprompted review
ILVE Official (UK) logo

Reply from ILVE Official (UK)

Hi Lenore,

Thank you for reaching out. We can see that you are based in the USA, and we kindly request for feedback to be kept with your local ILVE distributor to help them and to help you. ILVE (United Kingdom) is imported by an independent small family business, with separate aftercare service, models and retailers in the UK.

We do have different models, which varies from burners to ovens. Some of our models in the UK also feature a Quick Start function that heats the oven to 200 degrees in six minutes.

We hope you are able to get additional support from your local distributor.

Kindest regards,

ILVE UK

Rated 5 out of 5 stars

Milano range cooker

We bought the Milano double oven with 6 gas jets and plancher. It’s quite great to be honest and we use all functions that the cooker offers. I was dubious about using an electric grill after a whole lifetime of using gas but this grill is superb: heats up quickly and has good heat control with a 12 point selection.

May 17, 2022
Unprompted review
ILVE Official (UK) logo

Reply from ILVE Official (UK)

Thank you so much for your review, Eli. We're so glad it didn't disappoint! We often find people can be a little uncertain when changing from what they're use to - but we always seem to get positive feedback once they've given it a go. We really appreciate you taking the time to leave us a review. If you need any help in future, please get in touch!

Rated 5 out of 5 stars

So pleased I chose Ilve!

From the moment my Ilve oven arrived I’ve been besotted! It looks so sleek, fits my kitchen amazingly and cooks so well. The oven heats up super quick and I just love all the different features. I love that you can customise the colour and finishes of your oven, just perfect in every way! So pleased with it!

December 19, 2022
Unprompted review
Rated 5 out of 5 stars

Simple but sophisticated

We've had our ilve Majestic Milano cooker for a few months and we love it. It's solid, the burners are great, and the oven is gorgeous. Strongly recommended to anybody who cares about the appliance functionality and it's aesthetics. Simple but sophisticated design, easy to clean and operate is what we really like about it. Our experience with customer service has been second to none. Had a minor issue with one of the seals on the door and they came out and sorted the issue within a couple of days.

March 21, 2023
Unprompted review
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Rated 5 out of 5 stars

Highly recommend

Recently I brought a Roma range cooker. It’s one of my best purchases ever. It was uniquely colour matched for our kitchen and beautiful finished. It was delivered as expected by great delivery drivers and it’s so easily cleaned without sneering. I would definitely recommend to others.

February 28, 2023
Unprompted review
Rated 5 out of 5 stars

I purchased a Ilve majestic range…

I purchased a Ilve majestic range cooker and just wanted to say how totally efficient it is. Not only the oven, but the fry top. I damaged one of the knobs, and a replacement was sent out to me straight away. I would recommend an Ilve to everyone.

March 17, 2023
Unprompted review
ILVE Official (UK) logo

Reply from ILVE Official (UK)

Thank you for your review Sara. We really appreciate this kind of feedback. We want to make sure our customers are as happy as they can be when receiving their range. It's great to hear how quickly our team were able to arrange this for you and I will certainly pass the positive feedback on. If you need any assistance in future, please do get in touch!

Rated 5 out of 5 stars

Stylish, functional, highly recommended

I've had my Milano Cooker from Ilve for almost a year now and I'm just thrilled with it. As a professional baker the accuracy of the oven is invaluable. It also goes over 300 degrees which is perfect for bread making. It preheats really quickly too. I went for the black gloss finish with brass handles and it's timeless and stylish. No regrets

March 17, 2023
Unprompted review
ILVE Official (UK) logo

Reply from ILVE Official (UK)

Thank you so much for your wonderful review Helena. This kind of review is so important to us. We are so passionate about cooking, so knowing how happy you are with the accuracy of the oven is just wonderful. We know how important this can be! Happy baking - we would love to see any future bakes!!

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