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Imagine Cruising Australia Reviews 

2,962
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing exceptionally helpful, polite, and efficient assistance throughout the entire booking process. Travelers consistently highlight that their dream holidays are thoroughly planned, ensuring smooth itineraries, wonderful local guides, and completely seamless trips from start to finish. Some reviewers were not happy with unexpected extra costs, mentioning that making minor adjustments or booking certain rooms resulted in significantly higher expenses. A few people also noted that communication regarding travel arrangements and specific itinerary changes could sometimes be improved to avoid any unnecessary confusion.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being... See more

Booking process

People report positive experiences with the booking process, finding it easy, efficient, and well-organised.... See more

Holidays

Consumers find holidays to be a wonderful and satisfying experience, often praising the professional... See more

Service

Reviewers mention positive feedback about service, highlighting very helpful, friendly, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just booked an advertised last minute Bali Resort/Azamara Pursuit Cruise package. Normally I would go to my local travel agent and book face to face, but for some reason, I chose to do it all on th... See more

Company replied

Rated 5 out of 5 stars

Just returned from Imagine India holiday it was amazing. Our guide Jay was so knowledgeable and caring we never felt unsafe. We saw so much, the highlight being Taj Mahal and Shimla hiking in Himala... See more

Company replied

Rated 5 out of 5 stars

Just about to complete a Danube River cruise with Imagine Cruising on The Gentleman. It has been hottest summer on record with river water levels so low we could not go past Vienna. Despite these chal... See more

Rated 5 out of 5 stars

Another great seam free experience with the team from IC, once again Charles Denman has been exceptional in his expertise content knowledge and sense of humour to make the booking process smooth as si... See more

Company replied


Company details

  1. Cruise Travel Agency

Written by the company

Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. More than just a cruise By taking pride in our relationships with cruise, rail and land partners, we’re able to create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations. Discover an unparalleled collection of once-in-a-lifetime experiences in some of the most spectacular destinations on Earth. CRUISE & RAIL Just like cruising, with rail travel the joy is in the journey, an opportunity to discover rather than simply visit. Combined together they offer an irresistible draw for so many. Many of our cruise holidays encompass rail travel on some of the most iconic locomotives in the world. From the exquisite carriages of the Venice Simplon-Orient-Express to the majestic Indian Pacific and the sophisticated Rocky Mountaineer, there’s a rail experience for everyone. CRUISE & TOURING Our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet. From the majestic phenomenon of Iguazu Falls to the opulent palaces of India and the breathtaking ruins of Machu Picchu – our fully escorted tours empower you with the confidence to explore new places that you might have believed were once out of reach. CRUISE & EVENT From lively cliff-top concerts in Bali to chartering entire ships to create an exclusive entertainment programme for our customers, our unique and exciting events are what truly sets us apart. Whether you’re interested in fast and furious Formula One® Grand Prix™ World Championship action or dazzling musical performances from world renowned singers, we create once-in-a-lifetime experiences paired with incredible cruises, curated just for you. CRUISE & STAY Our meticulously crafted luxury cruise and stay holidays are designed with your relaxation in mind. Enjoy your downtime in carefully chosen hotels, all while embarking on journeys to some of the world's most extraordinary destinations by cruise. Whether you prefer intimate vessels or grand liners, cosmopolitan city breaks or beachfront havens, your next unforgettable holiday awaits with us. RIVER CRUISING From the enchanting Danube to the mystical Mekong, a river cruise offers you the chance to relax as you glide through some of the world’s most incredible waterways. Whether you’re a history lover, a culture enthusiast, or someone with a keen eye for architecture, you’ll enjoy immersive experiences that showcase the beauty of each stop. CRUISE DEALS If you’re looking for the latest cruise deals then Imagine Cruising has everything, from great value sailings to last-minute cruise and stay holidays. Our cruise deals include the latest exclusive offers and promotions from all the leading cruise lines. From short breaks to longer adventures, you'll find the best value cruises to the most popular destinations here. BOOK WITH CONFIDENCE Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.

Imagine Cruising

Written by the company

More than just a cruise
We create cruise holidays for every type of traveller and every imagination. Imagine Cruising wants to take you beyond your cruising dreams. That's why we constantly search for new travel experiences and change the rules about what is possible - we call it 'The Imagine Cruising Way'. We put a huge amount of time and care into tailoring cruise holidays that offer you incredible value. You can explore cosmopolitan cities, escape to unspoilt sandy beaches and seek out the world's greatest wonders, all in one holiday.
We've only got One Life
“One day…” It’s something we’re all guilty of saying about the things we dream of doing. We procrastinate as life passes us by. But it shouldn’t be this way. The One Life ethos is about seizing the moment and living life to the full. It’s what we live and breathe here at Imagine, it’s at the very heart of our company values and the reason we do what we do. We’re all blessed with One Life, but within it there is literally a world of possibilities just waiting to be explored. It’s our mission to help you discover this amazing world, to inspire you and help you experience as many unforgettable moments as possible, providing memories to cherish forever.
2021 & 2022 Cruise and Luxury Rail
Combine a cruise with an iconic train journey to see more of the world. From the plush comfort of your carriage, enjoy panoramic views of snow-capped mountains, barren deserts, opulent palaces and more while savouring the romance of rail travel. You’ll feel like you’ve travelled back in time to a more elegant era.
2021 & 2022 Cruise and Escorted Touring
From the majestic phenomenon of Niagara Falls, to the wildlife hidden in the dense rainforests of Borneo, the opulent palaces of India to the weaving marvel of the Great Wall of China - our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet.
Book with Confidence
Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.7

All reviews

(2,962)

189 reviews in the last 12 months

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Rated 5 out of 5 stars

Grace was excellent to deal with during…

Grace was excellent to deal with during the whole booking process

July 24, 2026
Imagine Cruising Australia logo

Reply from Imagine Cruising Australia

Thank you for your wonderful five-star review. We're delighted to hear that Grace was excellent to deal with throughout your entire booking process.

Providing friendly, knowledgeable service from start to finish is something we pride ourselves on, so it's wonderful to know Grace made your experience such a positive one. I'll be sure to pass your kind feedback on to her, and I'm sure she'll be delighted to receive your recognition.

Thank you for choosing Imagine Cruising. We hope you have a fantastic holiday and look forward to assisting you again in the future.

Warm regards,

Harrison
Senior Customer Support Agent

Rated 5 out of 5 stars

Simple straightforward way of getting a…

Simple straightforward way of getting a holiday arranged.

July 21, 2026
Imagine Cruising Australia logo

Reply from Imagine Cruising Australia

Dear Neil,

Thank you for your wonderful five-star review. We're delighted to hear that you found arranging your holiday with Imagine Cruising to be a simple and straightforward experience.

Our team works hard to make the booking process as easy and stress-free as possible, so it's great to know we achieved that for you. We truly appreciate your kind feedback and look forward to helping you plan many more memorable holidays in the future.

Kindest regards,

Harrison
Senior Customer Support Agent

Rated 5 out of 5 stars

Our second time booking with Imagine…

Our second time booking with Imagine Cruising.
Imagine representatives (Dan and Gabby) were extremely knowledgeable and helpful during the booking process and shared personal experiences which were insightful. Thanks to you both.

July 20, 2026
Imagine Cruising Australia logo

Reply from Imagine Cruising Australia

Dear Chris,

Thank you for your wonderful five-star review and for choosing Imagine Cruising for a second time. We truly appreciate your continued support and confidence in us.

We're delighted to hear that Dan and Gabby made your booking experience such a positive one. Their knowledge and willingness to share their own travel experiences are invaluable in helping our guests feel informed and excited about their holidays, so it's fantastic to know you found their advice so insightful.

I'll be sure to pass your kind feedback on to both Dan and Gabby, who will be thrilled to know they made such a positive impression.

Thank you again for choosing Imagine Cruising. We hope you have a fantastic holiday and look forward to helping you plan many more adventures in the future.

Warm regards,

Harrison
Senior Customer Support Agent

Rated 5 out of 5 stars

Staff were helpful and patient with all…

Staff were helpful and patient with all of our requests !

July 24, 2026
Imagine Cruising Australia logo

Reply from Imagine Cruising Australia

Thank you for your wonderful five-star review. We're delighted to hear that our team was helpful and patient while assisting with all of your requests.

Providing friendly, attentive service and taking the time to ensure our guests feel supported is something we take great pride in, so it's lovely to know you had such a positive experience with Imagine Cruising.

Thank you for choosing Imagine Cruising. We look forward to helping you plan many more memorable holidays in the future.

Warm regards,

Harrison
Senior Customer Support Agent

Rated 5 out of 5 stars
Imagine Cruising Australia logo

Reply from Imagine Cruising Australia

Thank you for your five-star review. We're delighted to hear that you found the booking process easy and received excellent service from our team at Imagine Cruising.

Providing a smooth and enjoyable experience for our guests is something we take great pride in, so it's wonderful to know we were able to assist with your holiday plans.

Thank you for choosing Imagine Cruising, and we look forward to helping you plan your next adventure.

Kind regards,

Harrison
Senior Customer Support Agent

Rated 5 out of 5 stars

Bring on 2028

I had to ring back today and was treated so nicely with the few extra questions I had to ask him.

July 23, 2026
Imagine Cruising Australia logo

Reply from Imagine Cruising Australia

Dear Lorraine,

Thank you for your wonderful five-star review. We're delighted to hear that you received such friendly and helpful service when you called back with your additional questions.

It's great to know that our team member was able to assist you so kindly and make sure you had the information you needed. We understand how important it is to feel supported throughout the planning process, and we're pleased you had such a positive experience with Imagine Cruising.

Thank you for choosing Imagine Cruising, and we look forward to assisting you again in the future.

Warm regards,

Harrison
Senior Customer Support Agent

Rated 5 out of 5 stars

Quick response

Quick response, helpful advice, clear information and straightforward booking.

July 17, 2026
Imagine Cruising Australia logo

Reply from Imagine Cruising Australia

Dear Frank

Thank you for your wonderful feedback. We’re delighted to hear that you found our service quick, helpful, and straightforward.

Providing clear information and making the booking process as easy as possible is something we always aim for, and we’re pleased to know we were able to assist you.

Thank you for choosing Imagine Cruising, and we hope you have an amazing journey ahead.

Kind Regards
Imagine Cruising

Rated 5 out of 5 stars

Nathan made our booking a dream.

Nathan was our agent, and could not be more helpful. He made booking our holiday an absolute dream.

July 21, 2026
Imagine Cruising Australia logo

Reply from Imagine Cruising Australia

Dear John

Thank you for your wonderful feedback. We’re delighted to hear that Nathan provided such a helpful and enjoyable booking experience. We’ll be sure to share your kind words with him, as we know how much it means to be recognised for making a customer’s holiday planning experience special.

Thank you for choosing Imagine Cruising, and we hope you have an amazing holiday.

Kind Regards
Imagine Cruising

Rated 5 out of 5 stars

Imagine packages excellent interesting…

Imagine packages excellent interesting holidays both land and sea.
Good communication and attention to detail. Highly recommended

July 21, 2026
Unprompted review
Imagine Cruising Australia logo

Reply from Imagine Cruising Australia

Dear Mike

Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed our range of land and sea holiday packages and appreciated our communication and attention to detail.

Your recommendation means a great deal to us, and we look forward to helping you plan many more memorable travel experiences with Imagine Cruising.

Kind Regards
Imagine Cruising

Rated 5 out of 5 stars

Sarah made it so easy

Sarah made it so easy as she answered my questions without any hassles and arranged everything for me on the spot.

July 21, 2026
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Reply from Imagine Cruising Australia

Dear Ray,

Thank you for your wonderful five-star review. We're delighted to hear that Sarah made your experience so easy by answering all your questions and arranging everything for you promptly.

Providing a smooth and stress-free booking process is something we strive for, so it's fantastic to know Sarah's helpful approach made such a positive impression. I'll be sure to pass your kind feedback on to Sarah, who will be thrilled to know she was able to assist you so effectively.

Thank you for choosing Imagine Cruising. We look forward to being part of your upcoming holiday and helping you create some wonderful memories.

Warm regards,

Harrison
Senior Customer Support Agent

Rated 5 out of 5 stars

The service was good

The service was good
Salesperson knew what they were talking about

July 20, 2026
Imagine Cruising Australia logo

Reply from Imagine Cruising Australia

Thank you for your five-star review. We're delighted to hear that you received good service and that our team member was able to provide knowledgeable guidance throughout your experience with Imagine Cruising.

Our team takes great pride in understanding our holidays and helping our guests make informed decisions, so it's wonderful to know this was reflected in your experience.

Thank you for choosing Imagine Cruising, and we look forward to assisting you again with your future travel plans.

Kind regards,

Harrison
Senior Customer Support Agent

Rated 5 out of 5 stars

This is our 5th Booking with Imagine…

This is our 5th Booking with Imagine Cruising and we have never been disappointed with the level of professionalism and standard of our trips. All accomodations are of a high standard. The booking process is always very clear precise and efficient.

July 20, 2026
Imagine Cruising Australia logo

Reply from Imagine Cruising Australia

Dear Minnie,

Thank you for your wonderful five-star review and for choosing Imagine Cruising for your fifth booking with us. We truly appreciate your continued support and loyalty.

It's fantastic to hear that you have consistently enjoyed the professionalism, high standards, and clear, efficient booking process that our team strives to provide. Knowing that your previous trips and accommodation experiences have met your expectations means a great deal to us.

Thank you again for your trust in Imagine Cruising. We look forward to helping you plan many more incredible journeys in the future.

Warm regards,

Harrison
Senior Customer Support Agent

Rated 5 out of 5 stars

Nathan was very helpful

Nathan was very helpful, friendly and very professional and made our holiday booking a pleasure

July 20, 2026
Imagine Cruising Australia logo

Reply from Imagine Cruising Australia

Dear Eileen,

Thank you for your wonderful five-star review. We're delighted to hear that Nathan was helpful, friendly, and professional, making your holiday booking such a pleasant experience.

I'll be sure to pass your kind feedback on to Nathan, who will be thrilled to know that his support and service helped make the booking process enjoyable and stress-free.

Thank you for choosing Imagine Cruising. We hope you have a fantastic holiday and create many wonderful memories.

Kind regards,

Harrison
Senior Customer Support Agent

Rated 5 out of 5 stars

Great knowledge and customer service…

Great knowledge and customer service fantastic.Gabriel ,Shelly and Charlie thank you very much for all the information.

July 20, 2026
Imagine Cruising Australia logo

Reply from Imagine Cruising Australia

Dear Linda,

Thank you for your fantastic five-star review. We're delighted to hear that you experienced such great knowledge and outstanding customer service from our team.

A special thank you for mentioning Gabriel, Shannon, and Charlie. I'll be sure to pass your kind words on to them, as they will be thrilled to know their guidance and support were so appreciated.

Providing clear information and exceptional service is something we take great pride in at Imagine Cruising, and we're grateful for your lovely feedback.

Thank you for choosing Imagine Cruising, and we look forward to assisting you again in the future.

Warm regards,

Harrison
Senior Customer Support Agent

Rated 5 out of 5 stars

Great booking experience

Booking through Dan @ Imagine Cruising was super easy. All our questions were answered, everything was explained clearly and now we can’t wait for our trip to roll around.

July 20, 2026
Imagine Cruising Australia logo

Reply from Imagine Cruising Australia

Dear Ann,

Thank you for your wonderful five-star review. We're delighted to hear that booking through Dan was such an easy and enjoyable experience.

It's fantastic to know that Dan took the time to answer all your questions and clearly explain everything, helping you feel confident and excited for your upcoming trip. I'll be sure to pass your lovely feedback on to Dan, who will be thrilled to know he helped make the planning process so smooth.

Thank you for choosing Imagine Cruising. We hope the countdown to your holiday flies by and that you have an incredible journey filled with wonderful memories.

Kindest regards,

Harrison
Senior Customer Support Agent

Rated 4 out of 5 stars

Easy to deal with.

July 17, 2026
Imagine Cruising Australia logo

Reply from Imagine Cruising Australia

Dear Ian

Thank you for your feedback.

We’re pleased to hear that you found our team easy to deal with and that your experience was a positive one.

We appreciate you choosing Imagine Cruising and look forward to helping with your future travels.

Kind Regards
Imagine Cruising

Rated 5 out of 5 stars

Easy to book

Easy to book. Very accommodating staff - shout out to Charlie Denman for being so helpful.

July 17, 2026
Imagine Cruising Australia logo

Reply from Imagine Cruising Australia

Dear Janet,

Thank you for your wonderful five-star review. We're delighted to hear that you found the booking process easy and that our team provided such accommodating service.

A special thank you for your kind words about Charlie Denman. I'll be sure to pass your feedback on to Charlie, who will be thrilled to know his helpful approach made such a positive impression.

Thank you for choosing Imagine Cruising. We hope you have a fantastic holiday and look forward to assisting you with your future travel plans.

Warm regards,

Harrison
Senior Customer Support Agent

Rated 5 out of 5 stars

Gabby on the phone was very helpful.

Gabby on the phone was very helpful.

July 20, 2026
Imagine Cruising Australia logo

Reply from Imagine Cruising Australia

Dear David,

Thank you for your five-star review. We're delighted to hear that Gabby was very helpful during your phone conversation.

I'll be sure to pass your kind feedback on to Gabby, who will be pleased to know her support made a positive impression. Providing friendly and helpful service is something we value greatly at Imagine Cruising.

Thank you for choosing Imagine Cruising, and we look forward to assisting you again in the future.

Kind regards,

Harrison
Senior Customer Support Agent

Rated 5 out of 5 stars

It was a great to get the help and very…

It was a great to get the help and very helpful to me a good experience very friendly

July 19, 2026
Imagine Cruising Australia logo

Reply from Imagine Cruising Australia

Dear Kent

Thank you for your lovely review!

We're so pleased to hear that you received helpful and friendly assistance and that your experience was a positive one. Providing great service and making the planning process as smooth as possible for our customers is very important to us.

We truly appreciate your kind words and thank you for choosing Imagine Cruising. We hope to assist you again with your future travel plans.

Kind Regards
Imagine Cruising

Rated 5 out of 5 stars

We asked for some idea's for a…

We asked for some idea's for a christmas cruise and Leyla gave us a few to choose from that suited our budget and likes/dislikes. We found the right one for us and booked with ease.

July 17, 2026
Imagine Cruising Australia logo

Reply from Imagine Cruising Australia

Dear Amanda

Thank you so much for your wonderful review!

We're delighted to hear that Leyla was able to provide a range of Christmas cruise options that matched your budget and preferences. It's great to know you found the perfect cruise and that the booking process was smooth and easy.

We truly appreciate your kind words and thank you for choosing Imagine Cruising. We hope you have an amazing Christmas cruise and create many unforgettable memories. We look forward to helping you plan your next holiday!

Kind Regards
Imagine Cruising

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