The Imarku knife set is top quality supported by their top quality customer service. The CS Team worked with me promptly on a problem (my fault) I had and resolved it quickly. Great job and comp... See more
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Initially my knife set arrived with a block that was damaged in shipping. However, Imarku promptly shipped a new replacement block via 3-day Priority Mail, and even threw in a free knife sharpener wi... See more
I never reviewed before, but this time I would love to review about this wonderful customer service with imarku! Their customer service go above and beyond to help their clients, I tried to find a se... See more
Company replied
Imarku's Customer Service was top notch ..... I purchased a set of Cookware from the company, when the pkg arrived, it was missing the Stock pot. I reached out immediatly to Imarku, presented pho... See more
Company details
Written by the company
iMarku knives have manufacturing units based out of Japan. Our CEO, Mr. Mark Liu had started around a decade back. The story dates back to when one of his friends Bolton had a pretty frustrating time looking for a perfect chef knife. That is when he made up his mind to create something to make good knives. He had started young, went to Japan to learn more about Japanese art and culture to start making these Japanese knives. He had initially chalked out a 5-year plan, but things initially did not turn out as planned. He almost felt like quitting, but his girlfriend named iMarku kept on inspiring him to keep going. And that is how the brand came to be known as iMarku. Today iMarku has come a long way from making a single chef knife to an amazing range of world-class knives, prep tools, and cookware. And the story of our growth continues. We are only growing with bigger and greater plans of expansion.
Contact info
211 Erie St, 91768 , Pomona, United States
- +1-323-998-7088
- marketing@imarku.net
- imarku.net
4.7
Excellent
252 reviews
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I recently placed an order that was…
I recently placed an order that was lost. The company made good on getting it to me before Christmas, even thouoh I contacted them just 5 days before.
Top notch customer service and my husband is excited to try his new knife.
December 21, 2023
Unprompted review
An Amazing Knife for a price that's…
An Amazing Knife for a price that's just right
December 28, 2023
Unprompted review
Customer Service
Customer Service replied quickly and solve the problem without an issue.
December 8, 2023
Unprompted review
Very good service
Very good service. One of the knives in the set had a dent in the handle, and upon our request they sent us a replacement promptly. There was a hiccup in the process, but every time we communicated via email, they were very responsive and helpful. The knives are very sharp, too!
December 20, 2023
Unprompted review
The knife is Massive. .
Received my items very fast. I got the pan set but have to wait till Xmas for that. I also bought the butchers knife. 1st impression was, it’s a beast. I have only cut a few vegetables with it and man does it cut well I can’t wait to try it this summer for barbecue season
December 17, 2023
Unprompted review
Satisfaction guaranteed
I am so happy with my beautiful knife set and sharpeners. It wasn't the set I ordered, but I am happy and satisfied with the quality of wood and service. I no longer have to worry about having a dull knife or scissors ever again. Imarku customer service was outstanding and kept in touch through my whole knife process. Thank you so much!
December 13, 2023
Unprompted review
They were right on top of the question…
They were right on top of the question I had about the shipping number very helpful
December 12, 2023
Unprompted review
Reply from imarku
Thanks Austin! Happy cooking!
A+ Customer Service
After some initial issues with my order being out of stock, customer service went above and beyond to make it right. Very satisfied with the support and love the knives.
November 23, 2023
Reply from imarku
Dear Denise,
I'm genuinely sorry for the inconvenience you've faced with your order.
I've immediately contacted our logistics team to track down your package. During this peak shopping season, delays and potential misplacements can happen, but please know that we're actively working on a solution.
I assure you that I'll keep you updated every step of the way. Rest assured, we're committed to finding a swift resolution and ensuring your order reaches you in time.
Your patience is sincerely appreciated. I'll personally ensure we address this issue promptly and get back to you very soon with updates and a solution.
If you have any other concerns or need immediate assistance, please don't hesitate to contact me directly at imarku@imarku.net.
Thank you for your understanding and trust in us.
Warm regards,
Imarku Team
very good item exelente job
November 25, 2023
Terrible experience and customer support.
I have been waiting almost a month to get my order. It still hasn’t arrived. For all I know it still hasn’t even shipped. The customer service is horrendous. There are no active phone numbers to call and their email responses are generalized. The last email I sent still has not been responded to. Garbage…
November 25, 2023
Reply from imarku
Dear Joshua,
We have sent you the emails that the knife is temporarily unavailable and send you the solutions but we haven't get your reply. so we wait the knife back to warehouse, then we already arranged the priority shipping, and it is on transit and the tracking num is 9361289718926211883756. It will arrive to you soon.
Please feel free to chat with usif later if you have any questions, we will be here for you.
All the best
Imarku Team
Very pleased
Ordered incorrectly… customer service responded promptly to correct my order. I’m giving 4 stars instead of 5 because my only complaint is they asked for confirmation of what I needed but They did not respond to me after asking for said confirmation. However when I received my order… it was correct
November 24, 2023
Great Product and Pricing
Site was easy to navigate. Products are priced very reasonably for such a good quality. Transaction was seamless and quick.
November 24, 2023
Great quality
Delivered fast and everything was packaged well with no damage. The product looks great and is excellent quality.
November 25, 2023
These are the best pots and pans I’ve…
These are the best pots and pans I’ve ever used. I ruin every pot and pan, and so far they are as perfect as the day I open them. They are clean without chemicals and cook fabulously. Thank you.
November 3, 2023
Excellent cookware
Shopping for the cookware and quickly receiving it was a good surprise because it was so easy. Using the cast iron skillet set is great because it cooks any food evenly.
November 1, 2023
Quick fulfillment of my order and top…
Quick fulfillment of my order and top quality of product and was kept informed on delivery the entire time.
November 6, 2023
Excellent knives
October 28, 2023
Ordering was easy and very prompt…
Ordering was easy and very prompt delivery. The free cleaver was a very nice surprise. I would recommend your company to anyone looking for a great knife set.
November 5, 2023
Great knife heavy duty
October 26, 2023
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