imarku Reviews 

252
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

The Imarku knife set is top quality supported by their top quality customer service. The CS Team worked with me promptly on a problem (my fault) I had and resolved it quickly. Great job and comp... See more

Rated 5 out of 5 stars

Initially my knife set arrived with a block that was damaged in shipping. However, Imarku promptly shipped a new replacement block via 3-day Priority Mail, and even threw in a free knife sharpener wi... See more

Rated 5 out of 5 stars

I never reviewed before, but this time I would love to review about this wonderful customer service with imarku! Their customer service go above and beyond to help their clients, I tried to find a se... See more

Company replied

Rated 5 out of 5 stars

Imarku's Customer Service was top notch ..... I purchased a set of Cookware from the company, when the pkg arrived, it was missing the Stock pot. I reached out immediatly to Imarku, presented pho... See more

Company details

  1. Kitchen Supply Store
  2. also in
  3. Knife Manufacturing
  4. Knife Store

Written by the company

iMarku knives have manufacturing units based out of Japan. Our CEO, Mr. Mark Liu had started around a decade back. The story dates back to when one of his friends Bolton had a pretty frustrating time looking for a perfect chef knife. That is when he made up his mind to create something to make good knives. He had started young, went to Japan to learn more about Japanese art and culture to start making these Japanese knives. He had initially chalked out a 5-year plan, but things initially did not turn out as planned. He almost felt like quitting, but his girlfriend named iMarku kept on inspiring him to keep going. And that is how the brand came to be known as iMarku. Today iMarku has come a long way from making a single chef knife to an amazing range of world-class knives, prep tools, and cookware. And the story of our growth continues. We are only growing with bigger and greater plans of expansion.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

252 reviews

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4.7

All reviews

(252)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Great response from customer service

I had some concerns, which I expressed to imarku, with how gift orders were managed. The company responded in a very positive manner and fully addressed my concerns. I have to say their customer service staff are excellent and I will recommend imarku to my friends and family. Thank you imarku!

July 17, 2023
Unprompted review
Rated 2 out of 5 stars

I have not received one item of the…

I have not received one item of the three I ordered,and have not received any information on when it will be delivered

July 1, 2023
imarku logo

Reply from imarku

Dear William,

We have updated the tracking info few days ago via your email, you could check the details in your email. Your tracking num is TBA307469466883. Normally it takes about 2-6 days for delivery. The newest tracking info"2023-07-05 17:24
Imperial Beach, US, Delivered near the front door or porch"
Could you please let us know whether you received the package or not? We also contact you via email:service@imarku.net to help you solve the issue.

Rated 5 out of 5 stars

Just as advertised and pictured: beautiful!

Knives arrived packaged well and not damaged. They are beautiful, well made and sturdy. This was the only block set I researched that did not have complaints of the stainless steel rusting, including named brands and sets that were more expensive. In addition, I like the shape of the block as it takes up less room on the counter. I hope that this set does not rust, as that would be the only complaint I would have at this point.

July 7, 2023
Rated 1 out of 5 stars

I still have not received item!!!!

I still have not received item!!!!! How can I review it. I’ve emailed but no response.

June 27, 2023
imarku logo

Reply from imarku

Dear Laurie,

Your tracking num is 92055903245042873485973554, the newest tracking info"2023-07-06 11:49
LOS ANGELES, CA 90048, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 11:49 am on July 6, 2023 in LOS ANGELES, CA 90048." We have emailed you but haven't got your reply. We are here for you to solve any issue.

All the best
Imarku Team

Rated 5 out of 5 stars

Highly recommend!

Very happy with my German cutlery set. My knife set was wooden and I, unfortunately, received a chipped steak knife. However, Imarku took no time in making things right and sent me a steak knife replacement that I received in 2 days. Their customer service has been exceptional and I’m so happy with my knife set! Highly recommend!

June 27, 2023
Unprompted review
Rated 1 out of 5 stars

I have not received my product failure to produce

I have not received my product, even though I gave you the correct address for shipping twice. This is why I will only give your company one star. You guys have failed to deliver on a birthday present for my family and I am highly disappointed and will never recommend you to anyone else. Either you send me my product or you refund my money either way I am good. If you do either of these, I will not give you a negative review. I will simply say satisfactory.

June 9, 2023
imarku logo

Reply from imarku

Dear Randy,

We are so sorry for the inconvenience we've casued.
We already arranged the shipment for you, and the new tracking num is
92055903140279579858015707

It takes 2-5 days for delivery, and we will definitely follow your package as well. Yesterday we have updated the info to your email as well.

All the best
Imarku Team

Rated 4 out of 5 stars

Fast shipping

Fast shipping, good quality knives.
Not as sharp as I was expecting. In other words not ultra sharp as advertised.

May 24, 2023
Rated 5 out of 5 stars

SO FAR, SO GOOD

So far, I am quite pleased with the performance of this cookware. I have an old coil type burner stove that heats these pans really fast on medium, to medium low settings. Heating is very even and cooks great. Cleanup has been easy and non-stick surface performs well. I always use a small amount of oil when cooking, and only use silicone utensils. I've been looking for easy care, non-stick cast iron cookware for a while now. I hope the non-stick surface holds up over time.

May 7, 2023
Rated 5 out of 5 stars

Quality!

Great looking knife set. Very sharp blades, light and well balanced. Highly recommend to anyone looking for a quality great looking unique set of knives.

May 7, 2023
Rated 3 out of 5 stars

You don’t get accurate tracking

Did not get good tracking information when order was in transit! Other than that it was good, my sister liked the cookware!

April 25, 2023
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Reply from imarku

Dear Regenna,

We are so sorry for the tracking issue. Normally it takes 2-5 days for delivery. The logistics sometimes doesn't provide the accurate in time. And we are glad to hear that your sister like the cookware, happy cooking!

Rated 5 out of 5 stars

Good so far.

The item arrived timely and the packaging was very nice. I have not owned the product long enough to put it through its paces in order to make a judgement on the quality.

May 2, 2023
imarku logo

Reply from imarku

Hi Roger, thank you so much for the feedback! Happy cooking!

Rated 5 out of 5 stars

Fast shipping

I purchased a cleaver sort of knife as a birthday gift for a friend thinking I had two weeks to get it in. In reality I only had ONE. I purchased the knife on a Saturday with regular shipping (5-7 business days). I received the knife in the mail on Tuesday of the next week. THREE DAYS LATER!!!! The blade was razor sharp. I am VERY PLEASED with how things turned out.

April 15, 2023
imarku logo

Reply from imarku

Hi Dominique, Thank you so much for all of the positive feedback, it truly means the world to us! Happy cooking!

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