Best customer support. True Legends. They have a product that delivers. Thankyou Customer Support Legend Lucas **Crowd goes wild** . He really is a legend. What a guy.. Thankyou for amazing sup... See more
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Company details
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DigiDNA is an independent software developer incorporated in 2008 under the name of DigiDNA Sàrl in Geneva, Switzerland. From this quiet city nested near the snowy Alps, we write software with the pride and precision you'd expect from Swiss craftsmen. Our desktop software DiskAid was the very first iOS file transfer tool. It quickly became a reference, loved by millions. In 2014, we rebranded our flagship product ‘iMazing', to better reflect the iOS management powerhouse it had become.
Contact info
Boulevard des Tranchées 4, 1205, Geneva, Switzerland
- support@imazing.com
- imazing.com
Replied to 100% of negative reviews
Typically replies within 48 hours
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Blazing fast support - even on sundays
Evon on Easter sunday the support team reacted and solved my update problem within an hour.
Great, thanks, Lucas!
They answered my inquiry in less than…
They answered my inquiry in less than 14 hours, everything was solved in short time after I sent them necessary data (device identification number), although according to the Terms and Conditions I wasn't entitled to freeing one device license seat.
Great software that saved my phone more…
Great software that saved my phone more than once. When I needed tech support, it was there and quickly.
I have twice now locked myself out of…
I have twice now locked myself out of licensed devices from moving to new computers and forgetting to release the license. Both times the response and action to get me back up and running was within a couple hours. Can't expect much better than that when the problem is caused by my lack of attention.
You answered my reach out for help and…
You answered my reach out for help and my problem was fixed.
Thank you
Richard
Best customer support
Best customer support. True Legends. They have a product that delivers. Thankyou Customer Support Legend Lucas **Crowd goes wild** . He really is a legend. What a guy.. Thankyou for amazing support response time and epic level of assistance. Thankyou from Tasmania Australia.
Email at purchase is a later problem
I found out of the blue that my (paid for twice) license with iMazing would no longer work, and I had to get a renewed license via email. But the automated system was unable to forward to my email address (only iMazing had this problem). But a human being was able to reach me at the exact SAME email address to give me the license code. I need to change that email address!!!
They reacted to my problem with speed…
They reacted to my problem with speed and efficiency and politness.
Problem solved within 24 hours of reporting great!!!
The best program for iPad and iPhone
Good program to have the iPad and iPhone controlled you can do everything from there transfer of files backups to restore the devices completely to highlight the customer service for its speed to solve any problem
Very impressed with the level of service.
Impressed with the response time to my inquiry. Very pleasant and professional.
Good and fast support
Great Product & Great Support
I’m a long-time user of iMazing and rely on it regularly to keep files on my iPhone in sync with those on my desktop computer. However, it seems as though in this world of never-ending Apple iTunes updates something got lost and my iMazing software stopped working. Unable to resolve the issue on my own, I reached out to the iMazing support team. They were quick to reply, expressed genuine concern and expertly grasped the issue at hand. Because of this, the issue with a couple of missing but needed iTunes files was quickly resolved, and the software was back up and running in short order. Simply put, both the software and the iMazing support team are Number-1 in my book.
Where Apple has ‘dropped the Ball’
Where Apple has ‘dropped the Ball’, Imazing has picked it up and run for a Touchdown! ❤️. Eg I can now backup my iPhone to my External USB Drive❤️ Also , eg my friends ITunes PC Playlists , that ICloud DELETED, were restored by Imazing transferring them from his IPhone back to his PC on mass ❤️
Quick response and Longevity commitment
Quick response, continue ensuring maintenance usability with an older version of iMazing.
Very good
I have been using this program for some years and i like it. From adding photos and music to my phone, to the backups. Their customer support is also very good. I recommend this program for sure
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