Best customer support. True Legends. They have a product that delivers. Thankyou Customer Support Legend Lucas **Crowd goes wild** . He really is a legend. What a guy.. Thankyou for amazing sup... See more
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DigiDNA is an independent software developer incorporated in 2008 under the name of DigiDNA Sàrl in Geneva, Switzerland. From this quiet city nested near the snowy Alps, we write software with the pride and precision you'd expect from Swiss craftsmen. Our desktop software DiskAid was the very first iOS file transfer tool. It quickly became a reference, loved by millions. In 2014, we rebranded our flagship product ‘iMazing', to better reflect the iOS management powerhouse it had become.
Contact info
Boulevard des Tranchées 4, 1205, Geneva, Switzerland
- support@imazing.com
- imazing.com
Replied to 97% of negative reviews
Typically replies within 48 hours
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Great Program works fantastic
Been using iMazing for years. Great program and easy to use. Their customer service is great as well
Great and quick customer service.
I have been using iMazing for years to…
I have been using iMazing for years to back up my phone. When replacing phones, it allows me to make an encrypted back up, so I can transfer all apps and passwords to the new phone. Today, support reset my license so I could install it on a new computer, since my original computer was terminated without uninstalling the application first.
The team answer me very quicly and very…
The team answer me very quicly and very efficiently
Fast and effective communication with…
Fast and effective communication with regards to a support issue.
Perfect iPad to PC Transfer Solution
Before purchasing I emailed support about music transfer. I got a reply in just a couple of hours, which was impressive since I wasn't even a customer. Thinking it would address my issues with iPad to PC music transfer, I purchased iMazing's annual subscription for 10 devices. The transfer went perfect and I no longer have to fear losing priceless family recordings stored solely on my iPad, as they are now also on my PC, backed up, listenable, and also once again working in iTunes. I'm no techie (3 out of 10) but the software was easy and intuitive. I'm very happy and will be using it further to get content off of phones (photos, texts, texts w images). Excellent purchase for me.
Prompt response is appreciated
I received a prompt response to my problem, and my problem was solved in the first round. Great job!
Excellent customer service
Excellent customer service! Lucas was professional, understanding and very helpful!
It works
This application does a lot, and is easy to use. It backs up Apple devices for free, and does more if you buy in.
Fast courteous response
Fast courteous response
Professional & successful resolution to my issue in a timely fashion
So happy with this software
I have been using this software for 10 years and still extremely happy with it. I feel it is the best software to move any data to and from your iPhone. I am a proud member of the Iamazing family.
Very positive experience over many years with iMazing
I've had many questions over the years I've used iMazing. Their tech support would respond almost immediately with the clarification I needed and tips on how to resolve my specific issue or the reason why Apple software might not allow the solution I seeked.
The most important thing to me is that I've never lost data and have been able to move several phones and iPads without any issues and with more certainty than using Apple's iCloud.
Always very helpful!
Always very helpful and quick replies when reaching out for assistance.
I lost my activation code and could not…
I lost my activation code and could not find my backup disc, Contacted Michael through the iMazing support portal and he helped locate it, great work Michael and the crew, Thank you. Norm.
The iMazing support team is super…
The iMazing support team is super responsive and made me feel important and cared for even though I don't subscribe to the most current version of the software. They quickly and effectively explained what options I had to sort out my licensing and activation issues and within just a few days I was up and running and re-activated on both of the key computers I need iMazing available on. Great product, great support...
Technical service is so fast
Technical service is so fast, I had a issue with my license due to I don’t have my old Mac to reset license device, and they help me so fast
They helped me recover my Lisence from…
They helped me recover my Lisence from a lost computer - it was completly seamless.
Many thanks Imazing Team.
This is a great product and the support…
This is a great product and the support from their team is excellent.
Michael
Michael, answered my request promptly and was able to get me the answer that I was looking for.
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