Making the application process clear and straightforward. Our Kenya eTA visas came through within less than 24 hours. All very simple, fast and most agreeable! Superb service.
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Well as i couldnt get past the ridiculous pop up on eta goverment eta i decided to use you and see how long you take .
The system does not allow umlauts, like ä, ö, etc., which means that I cannot write my address as it actually is, because in my native language, "ä" is a different letter from "a", like in Finnish, Ge... See more
It was very helpfull and give me enough time to fill-in the information.
Company details
Written by the company
Visa, ETA, and travel paperwork made simple. ImmiAssist is 100% online agent helping you what you comply with all paperworks and requirements when travelling. We double-check your documents, submit and manage your application, and keep you updated until you get your travel visa. We are not a government agency but we have local migration and visa agents in our destinations to comply with all requirements and minimize risks of any rejections or problems when travelling.
Contact info
Barcelona, Spain
- support@immiassist.com
- immiassist.com
Travel Visa. The easy way.
4.1
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 2 weeks
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easy to apply visa.
April 4, 2026
Unprompted review
Easy to use site
April 4, 2026
Unprompted review
Charged $112 for a $30 service with no easy refund option
Immmiassist charged USD$112 for the same service available on the Nepal government site for USD $30 and this was not for any "rush."
I thought the payment would not be processed until passport and visa photos were uploaded as those items are required for the government visa.
The charge was only disclosed on the final payment page in VERY small font and there was no immediate way to cancel once (within 30 minutes) I received their receipt even though I never uploaded pictures or copy of my passport which is required by Nepal government when I realized immiassist was not at all affiliated with Nepal as I landed on the immiassist Nepal page through search engine.
Immiassist states they are available 24/7 and I had to email and wait for them to offer a cancellation less a $11 charge. There is no "real time" 24/7 availability.
When I requested the refund, they cited EU law about it was for a service even though it was never completed and both Spain and EU laws are in place for misleading commercial practices which is what I experienced. I never even uploaded my passport or visa pictures which are required for them to actually process my request.
I respectfully emailed them that I wanted 100% refund and stated my option of a bad review and credit card dispute was my last alternative and they stood firm on their policy.
I post this so you are careful to double check the price on their site and what the country charges as you can accomplish the same on your own.
I'm surprised that immiassist even let me apply AND CHARGED ME without uploading the photos and passport which are required for a valid visa.
FOLLOW UP TO IMMIASSSIST'S RESPONSE: MY BANK only gave me the refund after I filed dispute as vendor did not want to provide 100$ refund. The info Immiassist requested in response is on file and led to this posting since I tried to avoid a negative review
March 30, 2026
Unprompted review
Reply from Immiassist
Hi,
Thank you for your feedback. We have processed a full refund for your order.
However, as we are unable to match your review to a specific order due to missing information (name, email address, order number etc.), could you please contact us directly at support@immiassist.com and provide your passport number so we can double-check everything on our end?
Thank you for your cooperation.
Kind regards,
The ImmiAssist Team
Good service
April 3, 2026
Unprompted review
Reply from Immiassist
Hi Fatandeasy,
Thank you for your kind words, we're glad it was good and easy!
We noticed your review shows 1 star, which might have been a mistake. If you'd like to update your rating, we'd truly appreciate it!
Thanks again for choosing ImmiAssist!
The ImmiAssist team
easy to load and complete
easy to load and complete (asked about me being from UK a bit too often, but otherwise great!)
April 3, 2026
Unprompted review
The application process was well laid out
The application process was well laid out and useful information on progress was provided.
April 2, 2026
Unprompted review
The service is very expensive and useless
The service is very expensive. 10 times more than if I would have done it myself and they take too much time to process the application with mistakes. They only answered when I asked for refund. They said they do not refund because it is a personalised product so be careful. I regret it , I should have done my application myself. THEIR WEBSITE IS DESIGNED TO CONFUSE PEOPLE SO THEY CAN THINK THEY ARE APPLYING IN A GOVERNMENT PAGE.
April 2, 2026
Unprompted review
Reply from Immiassist
Hi Steph,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand your frustration.
To be completely clear: we are a private visa assistance service, not affiliated with any government. This is stated transparently on our website.
We sincerely regret that in your case, the experience did not meet the standard we aim for. Regarding the mistakes mentioned, we take this very seriously and would like to understand exactly what happened.
Could you please contact us directly with your order number?
https://www.immiassist.com/contact-us
We'd like to review your case as a priority and use your feedback to improve our service.
Our sincerest apologies for the experience you had.
The ImmiAssist team
Easy to do
Easy to do, simple to follow and the webpage is modern and free of bugs
April 2, 2026
Unprompted review
It was very easy to navigate through…
It was very easy to navigate through the process.
April 1, 2026
Unprompted review
Good service following my mistake
I made a mistake and started to enter details for a visa to Kenya through the immiassist site and paid. Then I found out that as I was part of a group the visa would be obtained together with the others. I appreciate that a refund isn't normally given but they did provide a refund less an admin fee, which I was happy with. Thanks to customer services.
March 24, 2026
Unprompted review
Everything seams pretty straight…
Everything seams pretty straight forward.
I did/ am having a payment issue which I’m hoping is resolved. My credit card issued as fraudulent I informed them that it was me. They then asked the merchant to process again. I’m not sure if it did or not
March 31, 2026
Unprompted review
I paid $173.00 AUD for an eVisa to…
I paid $173.00 AUD for an eVisa to Indonesia. It was issued with an incorrect name. I asked them to correct it and they did, but they also had my DOB wrong. I had uploaded my Passport so they had all of the correct details. When I got to Indonesia at midnight I had to then stand in line for two hours and apply and pay for a new Visa. ImmiAssist refuse to refund me and keep "playing dumb". They have pretended not to understand basic requests, and then issued a new Visa after I got home with the correct details then claiming they had issued a correct Visa.
March 20, 2026
Unprompted review
Reply from Immiassist
Hi Christine,
We sincerely apologise for the confusion and for the experience you had. This is absolutely not the standard of service we strive to provide, and we completely understand your frustration.
We are escalating your case to the relevant department to proceed with a refund. You will be contacted shortly with confirmation and next steps.
Thank you for your patience, and again, we are truly sorry for the inconvenience caused.
The ImmiAssist team
super easy
super easy! but I would have liked to have known how much it would cost before I put all my details in!
March 30, 2026
Unprompted review
This system is a total scam!!
This system is a total scam! be ware of what you actually need as they are not helpful in any way! They totally made me believe I needed a visa for visiting South Korea when I didnt and full took my money. They make you think they are something they are not.
March 27, 2026
Unprompted review
Reply from Immiassist
Hi,
We're sorry to hear about your experience.
We always strive to improve and would love to understand what led to the confusion. Could you reach out to us at https://www.immiassist.com/contact-us so we can look into this and do better?
The ImmiAssist team
Fairly seamless experience.
This was a pretty straightforward process. Upon application, I was then prompted to provide more relevant information, and that proved useful.
March 30, 2026
Unprompted review
Easy to navigate.
March 29, 2026
Unprompted review
Easy to fill out
March 29, 2026
Unprompted review
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