Making the application process clear and straightforward. Our Kenya eTA visas came through within less than 24 hours. All very simple, fast and most agreeable! Superb service.
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Reviews shaping this summary
Well as i couldnt get past the ridiculous pop up on eta goverment eta i decided to use you and see how long you take .
The system does not allow umlauts, like ä, ö, etc., which means that I cannot write my address as it actually is, because in my native language, "ä" is a different letter from "a", like in Finnish, Ge... See more
It was very helpfull and give me enough time to fill-in the information.
Company details
Written by the company
Visa, ETA, and travel paperwork made simple. ImmiAssist is 100% online agent helping you what you comply with all paperworks and requirements when travelling. We double-check your documents, submit and manage your application, and keep you updated until you get your travel visa. We are not a government agency but we have local migration and visa agents in our destinations to comply with all requirements and minimize risks of any rejections or problems when travelling.
Contact info
Barcelona, Spain
- support@immiassist.com
- immiassist.com
Travel Visa. The easy way.
4.1
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 2 weeks
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Brilliant service
March 19, 2026
Unprompted review
This website is a FRAUD
This website is a FRAUD.
It took from me 70 $ for a visa to Nepal and the I had to do everything again. It just does a funny application for the visas.
March 19, 2026
Unprompted review
Reply from Immiassist
Hi Mohamed,
Thank you for taking the time to share your feedback. We completely understand your frustration, and we're truly sorry if there was any confusion about our services.
We are sorry for this disappointing experience and would like to understand what happened and find a solution quickly. Could you contact us directly at https://www.immiassist.com/contact-us mentioning your order number?
We'd like to review your case, understand what went wrong, and handle it as a priority.
Our sincerest apologies,
The ImmiAssist team
Anxiously awaiting my ETA through Immiassist
Thank you for introducing me to your sight - I am hopeful that the process to receive my ETA will be simple and I can move ahead and plan my trip to visit my relatives in England
March 18, 2026
Unprompted review
Was very easy and effective to apply
March 18, 2026
Unprompted review
**** warning do not use this website ***
**** warning do not use this website ***
For visas
This platforms doubles your visa application costs, read the rules for refunds as it states they will not refund you unless you visas been declined. I waited 3 weeks for my visa, I had to pull strings through family contacts to have my visa approved. Visa cost was $50 they charged €115 just for you to do in the countries government website.
I've asked for a refund, as if I didn't call favours with friend my visa would not have been approved and I would of missed my £2000 flight.
Terrible customer service, no customer protection and 6 day visa return is a lie.
Do not use
March 17, 2026
Unprompted review
Reply from Immiassist
Hi Talitha,
Thank you for taking the time to share your feedback. We completely understand your frustration, and we're truly sorry for the experience you had.
To be completely clear: we are a private visa assistance service, not affiliated with any government. We state this clearly on our website.
We sincerely apologize for the delay and the stress this caused you — we understand how frustrating this must have been, especially with a flight at stake.
Could you please share your order ID with us here? We'd like to check the status of your application right away and understand exactly what happened.
Our sincerest apologies for the stress this has caused.
The ImmiAssist team
Straightforward clear instructions.
March 16, 2026
Unprompted review
Web site not wholly intuitive!
March 16, 2026
Unprompted review
Quick and easy
March 16, 2026
Unprompted review
Ok easy to use
March 16, 2026
Unprompted review
Straight forward
March 15, 2026
Unprompted review
The direction of how to fill the…
The direction of how to fill the application is perfect, everyone can understand it easier.
March 15, 2026
Unprompted review
Qick and easy to apply
Qick and easy to apply
The process is simple enough to do in a matter of mimutes on the website or via the app
March 12, 2026
Unprompted review
easy to use with clear instructions
March 11, 2026
Unprompted review
this will be 1st and last time to deal…
this will be 1st and last time to deal with them. i didn't know i don't have to have K ETA for my family trip to Korea this year. I heard I needed to have visa but later I found I didn't have to.
2 things that i would share. 1st I didn't know they are 3rd party agent. and they asked me credit card detail in the middle of process not in the end. Once i found all this and i didn't finish process,
I requested money back and they obviously would not get me whole money back. It is my bad that I did not check more but I would share my mistake not to happen to you.
March 9, 2026
Unprompted review
Reply from Immiassist
Hi Sewon,
Thank you for taking the time to share your feedback with us. We completely understand your frustration, and we're truly sorry if there was any confusion about our services.
To be completely clear: we are a private visa assistance service, not affiliated with any government. We state this clearly on our website and in all our communications.
We understand this was not clear to you, and we apologize for any confusion. If you have concerns about your application or your refund request, please contact us directly at https://www.immiassist.com/contact-us so we can review your case.
The ImmiAssist team
I have visited Australia on a number of…
I have visited Australia on a number of occasions for holiday....therefore the process is made easier then my first application.
March 11, 2026
Unprompted review
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