Immigration Trust Reviews 242

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and genuine care, highlighting their helpfulness and supportive approach throughout complex processes. Many people found the customer service exceptional, appreciating the clear communication, quick responses, and detailed guidance provided at every step. Consumers frequently describe the service as efficient and stress-free, leading to positive outcomes and successful visa applications. While the overall user experience is positive, some people noted occasional minor communication difficulties. However, even in these instances, the process was still described as smooth, professional, and ultimately successful, indicating that any issues were effectively resolved.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and support received.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the clear, efficient, and professional... See more

Response time

Customers consistently report positive experiences with response times. Reviewers frequently highlight the... See more

User experience

Consumers find the user experience to be ambiguous. Many reviewers praise the clear, well-organized, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

More recently, after my daughter received a new passport, we needed to get her New Zealand visa updated to match. Once again, Mr. Park stepped in and handled the process with efficiency and care. W... See more

Rated 5 out of 5 stars

Immigration Trust was recommended by my fiancée, and I can honestly say I’m glad she found them. I didn’t really know what to expect with the visitor visa process, but they took all the stress out... See more

Rated 5 out of 5 stars

thanks Simon and the team for the support and assistance with my Permanent residency application.i would again want to state that your professionalism and dedication to help in preparation and submi... See more

Rated 5 out of 5 stars

We’d been through it all — visa after visa getting declined, countless lawyers and advisors telling us there was nothing more they could do. We felt hopeless, tired, and honestly ready to give u... See more


Company details

  1. Immigration Attorney
  2. Immigration and Naturalization Service

Written by the company

We are immigration law experts who specialise in Immigration Law in New Zealand. ​Immigration law is the only subject we focus on & specialize in.​ We have the expertise to guide, represent, and support you achieving your immigration goals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

242 reviews

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Rated 5 out of 5 stars

Absolutely awesome!

Simon and his team at Immigration Trust are top-notch! I worked with them over the course of 650+ days, through COVID-19 delays and in exceptional circumstances, and Simon and the team were highly professional and informative throughout the entire process. I was never unsure of what was needed, and their timely and accurate communications made everything as easy as it could have possibly been. I would not hesitate to work with Simon and the team at Immigration Trust again for any future needs.

July 24, 2022
Unprompted review
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Rated 5 out of 5 stars

Application approved!

Simon and his team were wonderful to work with from start to finish. In the end, our application was approved and the process was straightforward - I highly recommend Simon and Immigration Trust and would be delighted to work with them again.

July 24, 2022
Unprompted review
Rated 5 out of 5 stars

My case is a very complicated one

My case is a very complicated one. I spoke to many lawyers and licensed immigration advisers about my case, but they all told me that they could not or would not do it and did not take my case. When I organised a paid consultation with him, he listened to me first and told me that it was not easy, but there were ways to solve my issues.
I engaged with him immediately and followed his instructions/advice; finally, after several months, I had a phone call from him that the associate minister of immigration granted me a visa. I was almost crying and could not believe what I heard. Since it was the first step to legalising my status, he advised me that we must do a few more things, and he is working on them. Thank you, Simon and Immigration Trust, for helping my family and me. You guys did something unthinkable.

July 12, 2022
Unprompted review
Rated 5 out of 5 stars

Really great experience with…

Really great experience with Immigration Trust. Simon is very professional and good advisor. He is very knowledgeable and calm person. Finally, my husband and I got our residency. He advised us very well during our work visa and residency applications. Highly recommended advisor.

July 11, 2022
Unprompted review
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Rated 5 out of 5 stars

We got our residency. Thanks Immigration Trust

Me and my wife got our resident visas through immigration trust. Simon and his team are awesome. When I was stuck with my SMC application, we enrolled with Simon. He advised us with every steps to withdraw and reapply my residency. Finally my wife and I got our residency now. Highly recommended place for the immigration issues and guidance.

July 10, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing, amazing service and expert help

I want to express my deepest thanks to Simon and his team for pulling off a miracle on my visa situation. I honestly thought it was a hopeless case for me. Their expert help and advise is the reason why I'm still here in NZ. It feels great knowing that my immigration status is sorted out again. Now I can go back to planning for my future in NZ. Thank you so much Immigration Trust for putting my life back on track.

To anyone reading this: If you run into uncertain visa situations, and if you're looking for an immigration expert, look no further. Immigration trust is the solution.

5/5 stars (I'll give you 10 stars if I could :D)

July 1, 2022
Unprompted review
Rated 5 out of 5 stars

SIMON is an amazing

SIMON is an amazing. He works with you, he is affordable. He also responds within 24 hours and keeps me updated on my case.
At first when i called Simon, he explain everything in detail and made the process a better learning experience.
Through out the process he was supportive and also was clearing any confusion I had. So he knew what his clients are looking for.
I’m referring him to all my friends and family.

June 27, 2022
Unprompted review
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Rated 5 out of 5 stars

Immigration trust

Immigration trust, the service they did is beyond what I payed for. These guys have moral and ethics value, which I value a lot. Especially, from 2019- COVID it was too hard for me to handle things during covid and in addition with that INZ slowed down the process and stoped the processing visa. Last three year was not easy for me. But these guys was still there for me by my side and helping me through. Right help in bad situation is more meaningful. Thank you Simon and Ivy. More than that I respect you guys.

June 21, 2022
Unprompted review
Rated 5 out of 5 stars

Ivy and simon is very freindly and very…

Ivy and simon is very freindly and very profesional..they instruct us on every step and documents needed and our visa approved with just least than 3 weeks..very fast and very considerate...thanks to them we got our resident visa

Mabilis at mabait sina ivy at simon..magaling at propesyonal sa paghawak ng mga kaso ukol sa immigration visa..salamat sa kanila at nakuha namin ang aming visa ng mabilis..mabuhay immigration trust

June 7, 2022
Unprompted review
Rated 5 out of 5 stars

Prompt & Professional. 10/10

Have nothing but positive words for Simon and Immigration Trust. After my wife's residence visa application was put on hold thanks to being given the incorrect information, we contacted Immigration Trust to help solve the problem. Within a matter of a few weeks from first contact, Simon had managed to get my wife a temporary visa to allow her residence visa application to continue. Simon was friendly and amiable on the phone, and prompt and professional in all communications. 10/10 would use their services again, should the need ever arise.

May 27, 2022
Unprompted review
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Rated 5 out of 5 stars

Professional and highly recommended

I received an email from INZ stating that I was unlawful because of some information that was wrongly given to me.

I then did a google search and found Immigration Trust and contacted Simon and we had a good chat about how to solve my immigration issue.

He reassured me that I shouldn't panic and gave me useful information and instructions on what I should be doing next. Simon and Ivy(Office Manager) were really helpful and quick to respond and proceeded with my application. Simon is very professional and amazing throughout the entire process.

I definitely recommend Immigration Trust, Simon Park to anyone who wants the level of professionalism and great communication that he has provided me.

May 27, 2022
Unprompted review
Rated 5 out of 5 stars

It’s been a long but amazing journey…

It’s been a long but amazing journey for me and Vino (my partner)and we are glad that we made the best decision to have Simon & Immigration Trust team guide us throughout. The process from Vino’s work visa to his residency has been smooth , all thanks to Simon’s competent approach and his expertise.Searching for the best team to manage our case is not easy because not everyone will be trustworthy and we got so lucky to found Simon.
When we approached Simon we thought our case was so complicated.But from the assessment Simon showed us that he is able to help us and gave us hope.From then on ,we know he is the best man for the job.
Apart from his excellent skills ,knowledge and professionalism , he also showed emphaty and went above and beyond to make sure we are on the right track with our application.There were times when we feel anxious and stressed out waiting for the result but he always reassured us.Simon is also very prompt to answer our questions when we’re wanting some advice for the documents.
He worked beautifully and harmoniously with us.From our immigration interview to our documents,he made sure to gave us inputs and pointers so everything will be perfect .We know that he’s been handling other cases ,but he made sure we’ve been taken care of .And we admire him and the team for that .
We are still on the cloud nine as of now because of the good news.Thank you Simon and team for making this dream a reality .We hope you will help more people with same cases like us .Spread the light and hope.❤️

May 26, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing services

Amazing services. Simon is a very helpful person. Who understand our Ethiopia community issue and help us out a lot. Very easy and fast communication.

May 25, 2022
Unprompted review
Rated 5 out of 5 stars

Thank you Immigration Trust

There are not enough words to describe how great Immigration Trust is, especially Simon Park. Back in Feb 2020, my family was in a very bad place immigration-wise. My husband had to go back to India because his ‘Partner of a Worker Work Visa’ and ‘Section 61’ applications were declined. I was left alone in NZ with my (then) 5 year old girl. We were looking for an efficient lawyer to represent us and that’s when someone told us about Simon. Thus, we engaged Immigration Trust i.e. Simon Park. This was the best decision. Simon is knowledgeable, efficient, kind, hard-working and compassionate. He helped me with my application of SMC Resident visa & Essential Work Visa. He even collaborated with the HR Manager at my work to help fill up the Employer Supplementary form. When the One-Off Resident Visa was announced, he explained all the terms and conditions to me patiently. At that point, there were 2 issues that we had to deal with:



1. Application for Medical Waiver for my husband
2. Proving the genuineness of my husband’s and my relationship as by Feb 2022, we had already been apart for 2 years 5 months.


Simon guided us through these with endless patience. He knows his stuff. He actually stood up to Immigration NZ for me and my family. He gave some solid and to-the-point arguments to Immigration NZ about why me, my husband and my 7 year old (now) deserved to call this beautiful country home. Simon helped me and my family get our happy beginning when we got our Residency last month in April 2022. We whole-heartedly recommend Immigration Trust.

May 24, 2022
Unprompted review
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Rated 5 out of 5 stars

Excellent communication from Simon

Excellent communication from Simon. very hardworking and reliiable firm, answers all questions. Easy to reach via portal, no need to call or waiting to hear back leave a message theyll surely comeback with updated info. payment is flex and very easy to check what we paid and how much left to pay. overall top and proficient, thank you very much

April 23, 2022
Unprompted review
Rated 5 out of 5 stars

Celebrating success with Immigration Trust

In the middle of pandemic, we were too anxious not only for our health but for our future here in NZ. My partner (now-husband) and I decided to finally seek professional help for our visas as we were running out of options.

We’ve consulted with different immigration lawyers but we were turned off as we felt that we’ve been judged and undermined (just because we work in a not in-demand industry and were earning less than the median wage).

Luckily, we found Immigration Trust on Google. It’s only him who had understood our situation and given us confidence. Simon is very professional and friendly from our first free consultation, and we knew right away that we would entrust our visa situation to Immigration Trust.

Immigration Trust helped us with our partnership visa and EOI for SMC. We only followed Simon’s advise on what to do and provide, and they did the rest while ensuring that we’re well informed. They have even given us a payment plan that will make it “lighter” for us. Finally, after years of anxiety, we could sleep well knowing everything is being sorted out by professionals.

Within a year, a lot of things have changed and improved (employment and relationship wise) and the 2021 RV was introduced - a mix of excitement and anxiety!

Simon immediately set an appointment with us to ensure that we don’t have to worry about anything and wait for his advise.

Just after a month of submitting our application, we have now received our resident visa.

We couldn’t thank you enough Simon and team for assisting us from Step 1 to celebrating with our success. We wish you all the best in the future!!!

Mga kababayan, kung hindi ninyo alam ang gagawin sa visa niyo o may conflict sa inyong sitwasyon, kontakin niyo si Simon ng Immigration Trust. Napakabait at napakadaling kausap. Napakalaking tulong ng isang professional lalo na para sa peace of mind. Kung presyo ang kinababahala niyo, pwedeng hulug-hulugan. 🙂

April 5, 2022
Unprompted review

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