If I could I would give 0 stars. Why are they allowed to operate? What atrocious customer support, awful interface. Probably one of the only firms in the world that you need to EMAIL to cancel a... See more
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One of the worst UIs and Customer service. I lost my commission, and they closed the account without any warning. First, I had to manually apply for all my commissions because of their tracking issues... See more
I have never experienced a platform that is that poor. The platform is full of bugs, slow, outdated, and extremely hard to navigate. Many navigation links are even hidden and almost impossible to acce... See more
Company replied
I will say, they are a decent company.... they have at least understanding customer services with the limited sources they have....honestly I feel bad for them having to do deal with really an... See more
Company details
Information provided by various external sources
We are marketing technologists, natively integrating leading solutions in #adfraud prevention & #adverification, #marketingintelligence and #partnermarketing.
Contact info
Park S Ave 387, 10016, New York, United States
- impact.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scammers
If I could give 0, that would be my real vote. I blocked them before proceeding to the “job”. The sequence:
1. Register with their invitation code
2. Send them your invitation code to open a new account
3. Log in in their new account and work..
4. Wait what???
The end..
Unreliable Affiliate Platform with Payment Issues
I joined the Impact affiliate program with high hopes of earning through their platform. Unfortunately, my experience has been extremely disappointing. Despite generating sales and meeting all requirements, I have not received a single payment from Impact.
I've reached out to their support team multiple times through their ticket system, providing all necessary verification documents, but to no avail. The lack of response and transparency regarding payment issues is unacceptable.
Furthermore, when browsing reviews on Trustpilot, I was alarmed to find that many others have faced similar payment problems. Impact's current rating of 1.5 stars speaks volumes about the reliability of their service, particularly in terms of payments.
If you're considering joining the Impact affiliate program, I strongly advise against it based on my firsthand experience and the negative feedback from other users. It's disheartening to invest time and effort into promoting brands through Impact, only to be left without compensation.
I sincerely hope Impact addresses these issues promptly and improves their payment processes to regain trust among affiliates.
Excellent platform, exceptional service
Impact's affiliate and creator platform for advertisers is one of the best in the market - continually providing interesting and innovative updates. I genuinely feel like I can build a world-class partner program on this platform. Customer Success is responsive, highly knowledgable and far more experienced than other affiliate network account managers.
One of the worse if not the worse affiliate platform
Been using it for 6 months as i provide b2b services and made over 100 manual sales (everything was monitored), not even 1/10th was tracked by impact. Lost over $1000 because it cannot track correctly, neither clicks nor sales. While using an alternative platform every single click and sale was tracked correctly, again manual sales.
Sun can rise from west but you cannot withdraw from this buggy platform
I have joined this platform in Dec 2023 as many big companies like Shopify, Robinhood, Lenevo etc was there and I think it would be trustful platform. Earned $505 till January 2024 and they said payment will disburse on 21March 2024. So I wait it but on date brand have released the payment but the withdraw button has been disappear. I contacted to support they ask my to send ID card image I sent it but not got any response yet.
Please do not use these kind of affiliate network trap . this was my 2nd platform which block my payment. Before CJ affiliate did it.
Impact.com is IMO the worst affiliate…
Impact.com is IMO the worst affiliate platform out there! First of all: I have been working with affiliate links for years now, and just took massive action to get my Impact.com account permanently deleted.
Here is why:
1. Payments are not being cashed out to the affiliate. 2. Constant violation of consumer rights and GDPR by not providing necessary links and buttons, such as "unsubscribe" links in their newsletters, "delete my account" button to directly delete your account - but besides that, those missing features turn out to your biggest disadvantage, once things go south! You run into
3. endless loops with the support team, which is not helping you but keeping any kind of request in a loop of months without resolving the issue at hand.
4. Besides those major issues, the platform itself is so hard to handle and user unfriendly, that you have to ask which first grade intern created this website and platform
5. To close my rant: I am 100% certain that those reviews stating their money was held back from payment are all real, as it fully matches the overall user experience of this unprofessional madhouse
The worst support I Have Ever Seen - Very BAD Impact
The worst support I have ever seen. I created a ticket 2 months ago and I am still waiting for a response. I have been working with Impact for the past 2 years, and now they have stuck my payment without any explanation. They are not responding to any inquiries. I never expected this from Impact.
Really disappointed with the support of…
Really disappointed with the support of Impact. Following up for my resolution of ticket for 1 month now. There team is saying don’t contact us on social media.
If you guys are not responding on tickets and locking my account and I am loosing my commissions because of that what shall I do now?
Really disappointed worst support.
Recurring Non Payment
Use an alternative.
No payments for past 3 months.
Brands don't respond to email contact. Impact support tell you to contact the Brand...
Never ending circle of "nothing to do with me"
Had a contract with tiktok for…
Had a contract with tiktok for business. After being accused of using an alleged "loophole", they denied paying me $28.300 in approved actions, as well as $75.000+ in pending actions that got reversed for no reason. I'm already taking legal action, if anyone is specialized in debt collection or other helpful service, I'm willing to cooperate for a share of collected funds
No engagement and we have signed up…
No engagement and we have signed up from the start of the year. Not even a single business has helped us for a lead. They will not be flexible with contract terms from day 1. Do not promote there.
David Yovanno is the CEO which is…
David Yovanno is the CEO which is creating a platform to scam millions of people money if you want to be safe avoid them
Absolutely horrible company to deal…
Absolutely horrible company to deal with. I earn 7 figures a year with affiliate marketing and will not ever promote a company that used impact for their affiliate program.
I have 200k stuck in impact
I have 200k stuck in impact, support team hasn't answered me for 2 weeks now, in those 2 weeks I wrote 4-5 more messages and each message didn't get an answer. Seems like I have to get a lawyer
This company borders on scam and fraud
This company borders on scam and fraud. As a DTC entrepreneur with a small business, I urge others to avoid the traps of this company. I have questions about my invoices and have requested a call multiple times. The person who is assigned to my account refuses and says if I keep it up with questions they will turn me over to the legal team at my expense. All because I have a question about an invoice that I think was an overcharge. It is probably the worst customer service experience I have ever had and seems actually somewhere sinister and personal in a weird way. I also started getting an onslaught of fraudulent orders due to using impact and my skin care is being sold fraudulently on ebay, again, zero customer service available.
Support Tickets Aren't Being Answered
They are not answering or replying to Support Tickets?? I have an open support ticket still open from August of 2023 about not getting my payment.
FRAUD HOlding Money from 8 Months
Many Fraudulent Orders
I signed up with Impact to expand the reach of my company with influencers and set up affiliate programs. I spent a fair amount of time and energy and all we received were fraudulent orders which was a royal timesuck and headache. After a while we lost our mojo to continue moving forward with the platform. I asked them if they would be open to pausing our subscription and reinstating some of our time because of the headaches. They said that is not our policy. Everyone that I have talked with at the company has been very friendly but it has not been a very good experience for us. If you work with them I hope you have better luck.
Bad experience
If we comment negatively impact will flag it and Trustpilot will remove it. Most negative comments are not seen because it is removed after flagging.
They create many excuses not to pay you and dont answer any emails
Their support is very responsive when it comes to technical issues but when it comes to payments, their compliance department blocks payments because of security reasons, they ask questions but then they never answer. Even though i attempted various emails, they never get back to you. I work with many affiliate networks and i come across something like this first time.
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