Imprint Reviews 189

If I could give a lower rating than 1 , i would. Since Shell and Citibank parted , this imprint MC has been nothing short of losing loyal customers. After only 2 months I'm at that point as well. Exploring other options immediately.

I can't login and pay the credit card and the app isn't working....what's up???????

Shell has made a huge mistake with imprint.co and are doing nothing to make them fix it. With Shell / Citi Bank I never had any issues. Two months have passed and still no card. Imprints AI is a joke and a prime example of customer disservice. Any time you call you get the same song and dance 7 to 10 days. It seems like She’ll and Imprint have zero customer service. I have invested way too much time. Bye bye Shell hello Exxon !!!!

Re the transition for Shell gasoline. Shell card holder for 53 years here, with never an issue that went unresolved. In early May, I got notice by postal mail that the transition was coming on May 18th and that the old card would not be valid as of that date. I received my new card in time, but on 5/19 I called to ask when my wife's card would arrive, and was told "by May 22nd." I called again on May 26th since the card had not arrived, and got no answers. I called 4 more times between 5/26 and 6/19, each time getting a different answer, including "the card was sent on June 2nd." As of June 10th, still no card, and when I called the Customer "Service" rep said the best thing to do would be to cancel the 6/2 card and order another which would be sent by Federal Express. As of today 6/19 I was told the last card was just being sent today. HOURS spent on the phone, mostly on hold, and ZERO credibility to anything I've been told. If is was possible to award zero or negative stars, that's what my rating would be.

I scheduled my payment for the due date, saw on the Imprint App that it was paid, yet I get a call from one of their debt collectors chasing it up. An absolute disgrace of a company and a disaster after Citibank being so businesslike.

The lady who called said it is 2 days or so until they see a payment on their system, to be frank that is their problem not mine.

The Shell card is now top of my list to pay down and cancel. Who would want to tolerate such obnoxious customer service

Since changing from Shell to Imprint I have had issues for the last two billing cycles. I was charged a late fee of $20.00 this month despite the fact that the FULL payment has a status of posted to my account ON the due date, (not pending). I have never had these issues previously. I called customer service and got nowhere with the first representative so I asked to speak with a supervisor who was also unhelpful and refused to remove the late charge. I requested to cancel the account and she was more than happy to assist with that. She could not have cared less about losing a 30+ year customer. Terrible experience!

Fast response. Good Prices. Good qualilty items. Very happyl

The transition from Citibank required changing our autopay setup. Speaking with an Imprint agent we explained that the payment could be delayed by 2 or 3 days. The agent promised that if any interest charges accrued they would be waived. He lied. Over the next several weeks we tried every method possible to contact them. Calls went unanswered. Scheduled callbacks never came.

What a terrible way to run a company. I never missed a Shell card payment in decades of use. I'm leaving Shell.,

I wrote a review on 6/11/26 with a 1 Star review only because I had to rate 1 Star in order to leave a review. I have since had contact with the company and things have been resolved. The only issue now is that they closed the shell account and by doing so it caused my credit score to drop because of it's reported as a closed account and not being transferred to a new account! I have had my same credit score for months and I got a notification that my credit score dropped! When I checked it, it was because of the closed account because nothing else has changed! So watch out for your credit score!

shell transferred to Imprint. It is a cluster! if you read their privacy notice you will find that they have access to your tax returns and EVERYTHING the bank has. You can not use a credit card to pay the bill. You must give your bank login information to them. This is terrible. I am cancelling the account that I had for years with Shell.

We decided to get the Shell Mastercard to get $ off at the pump. We have had for a few years and have been satisfied until shell switched to IMPRINT for their billing service. The math isn't adding up at all! We each have our own account and both are way off . We are cutting the cards and going a different way. Had no issues at all when Citi Bank was billing!
When you call customer service now, with IMPRINT, if we are lucky enough to get a live person on the phone they are from foreign countries, last one was El Salvador! Can't understand them and obviously they don't understand us! This was a bad choice for Shell to switch to!

since the transition in April 27 i still have not received my card and today is June 18th. additionally, it's impossible to speak with a human being and the autobots do not assist. The hold time is more than 55 minutes. HORRIBLE!

If I could give minus 10 stars I would,the worst credit card company ever.My Crate & Barrel,CB2 credit card was taken over by this “bank” and it’s a horrible experience.I was charged late fees for my on time payment,my balance was increased without purchase and when I called customer service and spent two hours on the phone manager basically hang up on me.Horrible bank,dishonest business and management.As long as they are behind Crate&Barrel credit card I will not shop there ever again.

Shell really made a HUGE mistake with Imprint. Been a customer for many years. Cannot get my husbands card. Asked twice, promised me twice and no card. Same old BS. I am going to have to get rid of Shell and go with another company. Frustrating! Disgusted. Poor decision on Shell!!!

Everything. Since Shell turned everything over to IMPRINT I have been unable to get our new cards. Repeated phone calls encounter AI which advises no Customer Service Representatives available. Have called 6 times since April and been promised cards are in the mail and I will have them within 7-10 business days... Phone calls have all been made in excess of 10 business days. Their AI system attempts to block all access to a customer service representative and an Onshore Representative is unheard of. 70 days later I still do not have our cards despite repeatedly being told they are "in the mail" and overnight delivery cannot be done. 4 times cards have theoretically been mailed and 4 times we have not received them.

I've had nothing but issues since Imprint. Hell, I've not even received the new card yet!! They supposedly have sent me TWO replacement cards of which I have gotten NOTHING. Paying the freaking bill was a colossal nightmare. I love She'll gas. But I am closing my account. The incompetence of Imprint is truly outstanding. They certainly excel and being unable to operate a legitimate enterprise. Shame on Shell Oil for their lack of proper due diligence

Let me preface this with, I have been a loyal Shell customer for the last 25 + years. Needless to say, if I could have left a zero, I would have. No customer service, no response online etc. I am closing my account and never ever setting foot in a shell station again. I do not know who was responsible for this, but they ruined a good business model.

I am appalled at the Imprint leadership team, why did they think they were ready to roll this out.
What a disaster. I had auto pay on ky Shell card. Imprint staff told ne that I need to set that up with them. I did onlynro find out that they took my auto pay pmt twice. They did reverse one of them. I have 4 authorized users. I ordered cards online. Never got them, I talked to a customer rep, he cancelled my online order and he reordered them. That was 2.5 weeks ago, still no cards. This is the worst experience ever and Shell will feel it.

I had my first telephone interaction with IMPRINT today (since chat wouldn't work). I've had a Shell Card for MANY, MANY YEARS! I won't get into everything, but I'll just say that giving them "1 Star" is the most generous thing I've done in a VERY, VERY LONG TIME. I'm not going to walk away from this bunch...I'm running! (and Shell too for taking a very long time customer and giving me to this processing place)

If I could give them a zero I would. Never received cards, unable to reach a human. I have been a Shell card holder since 1999 - this new transfer to Imprint has been atrocious. Worst customer service ever. Shell has lost a customer.