If it weren't for Eva, with her infinite patience and understanding, I would be in a terrible situation. I am 76 and I have worked on computers for over 40 years and upgrading my sister in-laws machi... See more
Company replied
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See what reviewers are saying
I have used inbox.com for over 10 years with no problems at all. Lately, I had difficulty with my bank in making my recurring payment. Customer care at inbox was understanding and helpful. They res... See more
Company replied
Excellent Support Service. There will always be the occasional problem with any tech service. What is important to me is the support I receive when I need help. This is where Eva from inbox.com ex... See more
Company replied
When I was unable to send an e-mail to a large group of people, I contacted inbox.com. It took a day of communicating, but now I can do what I need. Perhaps a phone conversation would have made the co... See more
Company replied
Company details
Written by the company
Inbox.com is a premium and ad-free email service, with great customer support.
Contact info
Henrik Ibsens gate 42, 0255, Oslo, Norway
- support@inbox.com
- www.inbox.com
4.6
Excellent
68 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent email provider
Excellent customer service with fast response from Norway, very secure email, easy to navigate. Always receive resolution regarding my queries. Recommended 5 stars *****
May 26, 2026
Unprompted review
Reply from Inbox.com
Dear Eve,
Thank you very much for your kind words :)
If you ever need assistance in the future, don’t hesitate to reach out.
The Inbox.com Team
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Mail synchronization (IMAP/SMTP) servers unstable
I have a paid account with the Jubii.dk subsidiary of Inbox.com and their IMAP/SMTP-servers very often are unavailable, even though I can see that their Webmail-servers are available. I have written to them many times explaining the problem that I can't synchronize my mail programs and even sending them ping information on the servers, but they do not do anything to solve the problem. I have written them through their support page and by direct mail including mail to the CEO, but to no avail. This is very unsatisfactory.
May 23, 2026
Unprompted review
Reply from Inbox.com
Hi Mikhail,
We’re sorry to hear about your experience and understand how frustrating these IMAP/SMTP connectivity issues must be.
Thank you for taking the time to report the problem and share diagnostic information with us. Our team will contact you directly to investigate this further and work toward a resolution.
We appreciate your patience and apologize for the inconvenience caused.
The Inbox.com Team
Reply from Inbox.com
Dear Laenzio,
Thank you very much for your review :)
If you ever need assistance again, we’re always here and happy to help.
The Inbox.com Team
Great support who are focused on…
Great support who are focused on helping instead of putting up barriers, a rarity these days!
May 9, 2026
Unprompted review
Reply from Inbox.com
Dear Nicholas,
Thank you for the kind words. We’re delighted to hear that our support team made the experience helpful and straightforward. Providing genuine assistance without unnecessary obstacles is exactly what we strive for every day.
If you ever need assistance again, we’re always here and happy to help.
The Inbox.com Team
If it weren't for Eva
If it weren't for Eva, with her infinite patience and understanding, I would be in a terrible situation. I am 76 and I have worked on computers for over 40 years and upgrading my sister in-laws machine, a new unit to Windows 11 and for first time I really screwed it up and lost all of her passwords and the hard disk from the original 15 year old Win10. I never mess up and I certainly did it royally. Thank You Eva, now I just have to wait two days for Google to send me a link and I should be well on my way to success.
Dan R
May 6, 2026
Unprompted review
Reply from Inbox.com
Thank you, Dan, for your thoughtful feedback. We’re very pleased to hear that Eva was able to assist you during such a challenging situation - your kind words will mean a great deal to her. We wish you all the best as you complete the final steps and get everything fully back on track.
If you ever need assistance again, we’re always here and happy to help.
The Inbox.com Team
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I have used inbox.com for over 10 years…
I have used inbox.com for over 10 years with no problems at all. Lately, I had difficulty with my bank in making my recurring payment. Customer care at inbox was understanding and helpful. They responded quickly to my concerns and offered ideas to correct the situation.
April 22, 2026
Unprompted review
Reply from Inbox.com
Dear Pam,
Thank you for your continued trust over the years, we truly appreciate your loyalty. We’re glad our customer care team could assist you promptly and help navigate the payment issue. If you need any further support, we’re always here to help.
If you ever need assistance again, we’re always here and happy to help.
The Inbox.com Team
I've had inbox.com for over twenty…
I've had inbox.com for over twenty years. Not only did they find the problem, they fixed it too. That's above and beyond great customer service.
March 24, 2026
Unprompted review
Reply from Inbox.com
Dear Heidi,
Thank you for your loyalty over the years! We truly appreciate your kind words—glad we could help and get everything sorted for you.
The Inbox.com Team
Outstanding support from Eva
Outstanding support from Eva at INBOX.COM for new account creation and registration.
Email user in Switzerland
January 22, 2026
Unprompted review
Reply from Inbox.com
Hello!
Thank you so much for your review!
If you need any further assistance, we’re always here to help.
The Inbox.com Team
Excellent Support Service.
Excellent Support Service.
There will always be the occasional problem with any tech service. What is important to me is the support I receive when I need help.
This is where Eva from inbox.com excels, with a quick response and continuous communication until to matter is resolved, even with a 10 hour time difference. Dismiss the one star reviews from before 2023.
January 15, 2026
Unprompted review
Reply from Inbox.com
Dear Ron,
Thank you very much for taking the time to share your experience.
We’re delighted to hear that Eva provided quick responses and consistent communication until everything was resolved,.
Your kind words will be shared with Eva and our support team, as feedback like this truly motivates us. We also appreciate you encouraging readers to consider recent reviews, as we’ve made significant improvements over the past years.
If you need any further assistance, we’re always here to help.
The Inbox.com Team
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Sending e-mail to a large group
When I was unable to send an e-mail to a large group of people, I contacted inbox.com. It took a day of communicating, but now I can do what I need. Perhaps a phone conversation would have made the communication more efficient. I appreciate the help.
January 8, 2026
Unprompted review
Reply from Inbox.com
Hello,
Thank you for sharing your experience and for your thoughtful feedback.
We’re glad our support team was able to help resolve the issue and get you back to sending emails as needed. We also appreciate your suggestion regarding phone support—your input is valuable and helps us identify areas where we can improve the efficiency of our communication.
Thank you for your patience and for choosing Inbox.com. If you need any further assistance, we’re always here to help.
The Inbox.com Team
Best Email Service Provider
After being an Inbox.com customer for about 10 years, I have been more than satisfied with the service they've provided. I can confidently say this email service provider sets the standard for exceptional customer service. Their support team is consistently responsive, knowledgeable, and genuinely invested in solving issues quickly and thoroughly. Even after a decade, they continue to treat my business like it matters—proactively offering guidance, adapting to my needs, and going above and beyond whenever challenges arise. It’s rare to find a provider that combines long-term reliability with such a high level of personal, human support. Highly recommended.
January 5, 2026
Unprompted review
Reply from Inbox.com
Hi,
Thank you so much for taking the time to share this wonderful feedback.
Hearing that our support team’s responsiveness, dedication, and personal approach have made a lasting difference means a great deal to us. Long-term relationships like yours are exactly what we strive for, and we’re committed to continuing to adapt, improve, and provide the reliable, human-centered service you’ve come to expect.
Thank you again for your loyalty and for recommending Inbox.com. We look forward to supporting you for many years to come.
The Inbox.com Team
Eva at Inbox.com was great in resolving…
Eva at Inbox.com was great in resolving my email issues promptly and effectively.
December 9, 2025
Unprompted review
Reply from Inbox.com
Dear Bep,
Thank you very much for taking the time and leave a review.
We’re excited to hear that our customer support team was able to assist you promptly and resolve the issue.
If you ever need assistance in the future, don’t hesitate to reach out.
The Inbox.com Team
Great customer support
Eva was able to both explain why my issue occurred and resolve my problem in one communication! I really appreciate her help.
December 7, 2025
Unprompted review
Reply from Inbox.com
Dear Barb,
Thank you very much for your kind words :)
If you ever need assistance in the future, don’t hesitate to reach out.
The Inbox.com Team
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Customer support is very responsive.
Customer support is very responsive. Thank you !
I appreciate Eva’s exceptional assistance and her professionalism. I appreciate her patience and efficiency.
Best,
Nicolas
December 8, 2025
Unprompted review
Reply from Inbox.com
Dear Nicolas,
Thank you for taking the time to share your experience!
We’re excited to hear that our customer support team was able to assist you promptly and resolve the issue.
If you ever need assistance in the future, don’t hesitate to reach out.
The Inbox.com Team
Customer support ALWAYS responsive
Customer support has ALWAYS been very responsive. This e-mail service was purchased from a company based in Boca -Raton, FLA by a company in Norway probably about 10 years ago, now. The user interface and extent of services have been completely different. However, customer service has been wonderfully helpful, responsive and interpersonally consistent over that period. I have really appreciated that. Thank you, Eva.
November 27, 2025
Unprompted review
Reply from Inbox.com
Hi Paula,
Thank you so much for your thoughtful review! We truly appreciate you taking the time to share your experience over the past decade.
We know how important reliable support is—especially through big transitions like ownership and product updates—so it means a lot to hear that our team has consistently been helpful, responsive, and personable throughout the years.
If you ever need anything or have suggestions on how we can make your experience even better, we’re always here to help.
The Inbox.com Team
Need Help - Just Ask
As Always - Inbox.com Customer Tech Support is very Responsive. They Answer your Inquiry without Delay - FAST and Thorough. Thank You !
November 20, 2025
Unprompted review
Reply from Inbox.com
Dear Johnny,
Thank you so much for your wonderful feedback!
We’re delighted to hear that our support team continues to meet your expectations. Providing fast, thorough, and reliable assistance is exactly what we strive for, and it’s great to know you’ve had consistently positive experiences with us.
If you ever need anything, just reach out — we’re always here to help!
The Inbox.com Team
Rapid customer support
Having had a problem with exceeding my daily quota of emails, I had a very quick response to my request for help. I was able to continue messaging straight away and have been offered help for future occasions.
November 20, 2025
Unprompted review
Reply from Inbox.com
Thank you so much for your kind feedback!
We’re really glad to hear that our support team was able to assist you quickly and get you back to sending messages without delay. Your experience matters to us, and it’s great to know we could help resolve the quota issue right away.
If you ever need assistance again, we’re always here and happy to help.
The Inbox.com Team
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SCAMMER!!!
SCAMMER!!!
DO NOT BUY FROM THIS SITE. THEY TOOK MY MONEY FOR SUBSCRITION AND THEY CLOSE MY ACCOUNT AUTOMATICALY. SAVE YOUR MONEY
August 22, 2025
Unprompted review
Reply from Inbox.com
Hi Alicia,
We’re really sorry to hear about your experience.
We’ve looked into this but cannot find any account under your details.
We’d like to help resolve this as quickly as possible — could you please reach out to us directly at https://www.inbox.com/contact with your account information?
We take these matters seriously and want to ensure you get the support you need.
Thank you,
The Inbox.com Team
patience of the employees
July 22, 2025
Unprompted review
Good customer service
I had a bad experience many years ago with Inbox.com but it seems they were bought and frankly they have reached out to me to help resolve the past issue so I would say that is good customer service
January 16, 2025
Unprompted review
Reply from Inbox.com
Thank you for sharing your experience.
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