For some unknown reason, my Inbox email stopped working. The computer showed a small yellow box in the lower-right corner, but I had no idea how to fix the problem. After spending over ½ an hour with... See more
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I have a paid account with the Jubii.dk subsidiary of Inbox.com and their IMAP/SMTP-servers very often are unavailable, even though I can see that their Webmail-servers are available. I have written t... See more
Company replied
If it weren't for Eva, with her infinite patience and understanding, I would be in a terrible situation. I am 76 and I have worked on computers for over 40 years and upgrading my sister in-laws machi... See more
Company replied
I have used inbox.com for over 10 years with no problems at all. Lately, I had difficulty with my bank in making my recurring payment. Customer care at inbox was understanding and helpful. They res... See more
Company replied
Company details
Written by the company
Inbox.com is a premium and ad-free email service, with great customer support.
Contact info
Henrik Ibsens gate 42, 0255, Oslo, Norway
- support@inbox.com
- www.inbox.com
4.5
Excellent
72 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SCAMMER!!!
SCAMMER!!!
DO NOT BUY FROM THIS SITE. THEY TOOK MY MONEY FOR SUBSCRITION AND THEY CLOSE MY ACCOUNT AUTOMATICALY. SAVE YOUR MONEY
August 22, 2025
Unprompted review
Reply from Inbox.com
Hi Alicia,
We’re really sorry to hear about your experience.
We’ve looked into this but cannot find any account under your details.
We’d like to help resolve this as quickly as possible — could you please reach out to us directly at https://www.inbox.com/contact with your account information?
We take these matters seriously and want to ensure you get the support you need.
Thank you,
The Inbox.com Team
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patience of the employees
July 22, 2025
Unprompted review
Good customer service
I had a bad experience many years ago with Inbox.com but it seems they were bought and frankly they have reached out to me to help resolve the past issue so I would say that is good customer service
January 16, 2025
Unprompted review
Reply from Inbox.com
Thank you for sharing your experience.
Fast and effective
Fast, proactive and effective action taken by the inbox team in response to locating a very important lost email. I'm very grateful.
November 27, 2024
Unprompted review
Reply from Inbox.com
Thank you for sharing your experience!
We’re delighted to hear that our team was able to act quickly and help you recover such an important email. Your trust means a lot to us, and we’re glad we could provide the support you needed.
If there’s ever anything else we can assist with, we’re always here to help.
The Inbox.com Team
Good customer support
Tried to send an email to an inbox.com user, which bounced. Contacted customer support and received a swift reply and the issue was resolved after a short while. Nice to see some companies still have actual customer support!
November 22, 2024
Unprompted review
Reply from Inbox.com
Dear Nick,
Thank you for taking the time to share your experience! We’re thrilled to hear that our customer support team was able to assist you promptly and resolve the issue. Providing swift and effective support is one of our top priorities.
If you ever need assistance in the future, don’t hesitate to reach out.
The Inbox.com Team
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i've needed eva's help a few times for…
i've needed eva's help a few times for various reasons and any issue i had was resolved quickly and smoothly.
November 13, 2024
Unprompted review
Reply from Inbox.com
Thank you so much for your kind words and for sharing your experience. We're glad Eva was able to help and resolve your issues so efficiently. We’re here if you need anything else! 😊
Inbox.com Team
The site is able to provide correct…
The site is able to provide correct answers & response very fast.
August 18, 2024
Unprompted review
Reply from Inbox.com
Hello Thomas,
Thank you so much for your positive feedback!
Excellent Customer Service!
Since being acquired by the Norwegian company, I've only had a couple of glitches that were promptly addressed and resolved by Eva in customer service. She has been absolutely great! Would highly recommend inbox.com to family and friends.
August 15, 2024
Unprompted review
Reply from Inbox.com
Dear John,
Thank you so much for your positive feedback! We're thrilled to hear that Eva in our customer service team was able to assist you promptly and effectively. Our goal is to ensure a smooth and reliable experience for all our users, and it's great to know that we've met your expectations.
Inbox.com team
Locked out by a Hacker!
I was locked out of my account by a hacker but Inbox.com is my primary email for a reason. Security. I could be with another service but this one has always been reasonable & the spam filter is top notch. The tech support is ridiculously fast & solves any trouble you have.
July 24, 2024
Unprompted review
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Inbox subscription and usage
Inbox is easy to use,
Inbox is very good business,
Inbox has great and friendly costumer service
July 15, 2024
Unprompted review
Reply from Inbox.com
Thank you very much Zef!
If you need any further assistance or have any more questions, please let us know.
The Inbox.com Team
Pretty good
I've been with inbox for about 15 years. They used to have occasional outages but not since the new Norwegian owners took over. My email was recently hacked, but I got everything reset with the help of an inbox tech.
June 6, 2024
Unprompted review
Reply from Inbox.com
Dear Erik,
We are pleased to know that our support agent was able to address your issue effectively!
If you have any additional questions or concerns, don’t hesitate to contact us.
Warm regards,
The Inbox.com Team
Great staff!
Great experience of renewing subscription. The most helpful and professional customer support staff ever! Highly recommended.
May 1, 2024
Unprompted review
Reply from Inbox.com
Dear John,
We are happy to learn that our support agent was able to resolve your issue successfully!
If you have any more questions or concerns, please don't hesitate to contact us.
Kind regards,
The Inbox.com Team
Recent Experience with In Box Support
I am always apprehensive regarding on line support. But on two occasions now, Eva Novaku and the "In Box" team have quickly an efficiently solved my problems, no fuss, no bother, all easy (for me).
I am impressed with this kind of Service/Support,
Paul (Greece)
May 21, 2024
Unprompted review
Reply from Inbox.com
Dear Mr. Paul
We are delighted to hear that your problem was resolved effectively by our support agent!
Please do not hesitate to reach out, should you have any further concerns.
Best regards,
The inbox.com team
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Eva Novaku support was really good
Eva Novaku support was really good. Nearly 200 emails had been deleted and many of them I had not responded to. Eva managed to add them back into my incoming emails. Also I found that quite a few email addresses had been blocked. I went down the list and took them out of the Blacklist.
May 6, 2024
Unprompted review
Reply from Inbox.com
Dear Mr. Ivor,
We are thrilled to learn that our support agent was able to effectively resolve your issue!
If you have any additional questions or concerns, please feel free to contact us.
Best regards,
The inbox.com team
Review collection items for storage
Just wish to say that I was really happy with the utmost professional & helpful service of Youssef. I would certainly recommend him to anyone using your storage company.
May 5, 2024
Unprompted review
I had a problem with blocked e mails…
I had a problem with blocked e mails and couldn't figure out the cause. Technical team at Inbox sorted it in 24 hours. Happy subscriber.
April 22, 2024
Unprompted review
Reply from Inbox.com
Dear Neil,
We are pleased to hear that your problem was successfully resolved by our support agent!
Should you have any further questions or need assistance, don't hesitate to reach out to us.
Best regards,
The inbox.com team
Phishing experience…
My partner received a demand from inbox.com. It appears that we were subject of a phishing adventure.
On contacting inbox.com I was immediately advised and guided by the staff.
The issue was resolved efficiently and quickly. Good result, very professional
March 5, 2024
Unprompted review
Reply from Inbox.com
Dear Mr. Robert,
It’s great to know that our support agent could resolve your issue efficiently!
If you encounter any other issues or have more queries, please reach out to us.
Best regards,
The inbox.com team
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Eva Novaku support was really good
Eva Novaku support was really good. I work in IT as well so I know when a good\skilled person is responding to my requests.
Thanks Eva!
February 20, 2024
Unprompted review
Reply from Inbox.com
Dear Ruben,
We are happy to hear that your issue was resolved promptly by our support agent!
If you need any more help or have additional concerns, please contact us.
Best regards,
The inbox.com team
Reply from Inbox.com
Dear Benoit,
We are delighted to hear that your problem was resolved effectively by our support agent!
Please do not hesitate to reach out, should you have any further concerns.
Best regards,
The inbox.com team
Inbox.com has great Customer Support
I have had Inbox.com for many years and other than the occasional outages, i have never had an issue with this service. Since the new owners took over and revamped the site, I did struggle missing some of the past options, but have found the new design more intuitive. I recently asked that some deleted folders be restored and the customer support was excellent. they were very responsive and resolved my issues quickly. I am happy that Inbox.com lives on and i will continue to use them as long as they do.
January 25, 2024
Unprompted review
Reply from Inbox.com
Dear Michael,
We are glad to hear that our support agent was able to solve your problem to your satisfaction!
Feel free to get in touch if you have any further questions or concerns.
Best regards,
The inbox.com team
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