InCorp Services, Inc.  Reviews 63

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized approach and clear explanations provided throughout various processes. Consumers frequently note the efficiency and reliability of the service, particularly in handling important filings and deadlines, which brings them peace of mind. However, some customers were dissatisfied with the company's handling of service cancellations, describing a process that made it difficult to stop billing for services no longer needed. These individuals felt the company's approach was not customer-focused or fair when they tried to discontinue their registered agent service.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising its reliability and efficiency. Customers... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the support as amazing, with staff... See more

Based on these reviews

Rated 5 out of 5 stars

I have had the pleasure to working with our Agent, Xochitl Gutierrez, a couple of time this year. She has been very helpful with my inquiries and has solved them promptly while also providing guidan... See more

Company replied

Rated 5 out of 5 stars

These guys are not just a registered agent service, they are my guardian angels, entitywatch is amazing - it never misses a beat. great work!

Company replied

Rated 5 out of 5 stars

Sherry Stevenson helped me navigate the InCorp website in order to dissolve my 15 year old company. I'm retiring from my business to have more time for family and fun. I'm also 75 years old and feel... See more

Company replied

Rated 5 out of 5 stars

I honestly didn’t know where to start when it came to setting up my business, but Incorp really made things simple. Their team walked me through the whole process, explained everything clearly, and ha... See more

Company replied


Company details

  1. Legal Services

Written by the company

InCorp offers Registered Agent / Resident Agent national service in all 50 states, DC, PR, and USVI. We also offer online incorporation, LLC, LP, LLP, DBA, Foreign Qualification, EIN filing, Managed Annual Reports, Certificate of Good Standing, Corporate Dissolution, Certified Copies, Apostille Services, UCC Search and Filing, and Trademark and Copyright services.


Contact info

4.2

Great

TrustScore 4 out of 5

63 reviews

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1-star

Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Horrible BBB ratings refusal to cancel contracts

Cancelled with InCorp over 3 years ago via both email and phone and the non profit organization no longer exists. Despite doing NO work for the organization, they continue to bill and ignore cancellations. They have so many BBB complaints it takes awhile to read them all but, they ALL say the same thing, refusal to cancel and billing despite not doing anything.

June 2, 2025
Unprompted review
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Reply from InCorp Services, Inc.

We have evaluated this review and have gone in and closed out this account

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Rated 5 out of 5 stars

Godbless you

If incorp.com didn't send me those important documents from the courts as quickly as they did, I would have been in a bad position! I can sinserely say that they can be trusted and I vouch for reliability also. godbless you.

May 8, 2025
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Reply from InCorp Services, Inc.

Thank you very much for the positive review

Rated 5 out of 5 stars

Thank you for being so reliable.

Incorp is most probably from my experience, the best registered agent service around!! I've been with Incorp since 2001 and they have never let me know, I mean like never. Thank you for being so reliable.

May 8, 2025
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Reply from InCorp Services, Inc.

We very much appreciate the compliment ! We have very dedicated team members, thank you for being such a loyal customer

Rated 5 out of 5 stars

The staff is very pleasant and helpful

The staff is very pleasant and helpful. They are also very prompt and knowledgeable. They respond promptly to every need. I would definitely recommend Incorp for all your business needs.

December 3, 2024
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Reply from InCorp Services, Inc.

Thank you very much for the positive review ! we appreciate your business very much .

Rated 1 out of 5 stars

I had asked them to complete my BOI…

I had asked them to complete my BOI reporting which they never even filed. I had to complete it myself. Now they are looking to charge me yearly fees for a service that i dont even use. I have sent them an email a few weeks ago and the only reply i received was another email detailing the fees. I have called the support line and apprently everyone is on holidays. I would not recommend this business to anyone.

November 12, 2024
Unprompted review
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Reply from InCorp Services, Inc.

Do you have an account number you may provide so that we can look into this please

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Rated 1 out of 5 stars

We signed up for services 3 weeks ago

We signed up for services 3 weeks ago. No one will reply to emails to get the registered agent addresses.

April 10, 2024
Unprompted review
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Reply from InCorp Services, Inc.

Hello, when you say , Signed up for services, was Registered Agent Service ordered and paid for ?

Rated 5 out of 5 stars

Thanking Incorp Services for the way they look after their customers and clients.

I've been using Incorp Services (incorp.com) since approximately 2012 and always been very happy with the services they provide for Company Registration and Filings. In fact I want to specifically mention a member of their staff (Celeste Gibson) for the consistently outstanding way she has always looked after us. In fact to would be fair to say that nothing is too much trouble for her - Thank You Celeste!!! - your kind help has always been greatly appreciated. And I mention Celeste simply because any business is only as good as the staff they employ.

March 1, 2024
Unprompted review
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Reply from InCorp Services, Inc.

Thank you for the very Kind words !

Rated 1 out of 5 stars

Mail forwarding service is terrible

I'm looking to leave bad reviews everywhere I can. Their mail forwarding service is the worst thing to happen to my business. They take WEEKS to forward any important mail to you. There's been 3 different times when I received a letter from the IRS or franchise tax board that was past the payment deadline, resulting in penalties. The penalties would have been avoided if incorp just forwarded their mail weekly, and not once every 2-3 weeks?!

December 18, 2023
Unprompted review
Rated 1 out of 5 stars

They were told 6 years ago that my llc…

They were told 6 years ago that my llc was dissolved and they still try to charge for services that they have not provided. They have filed in collections after 6 years of fraudulent charges also. Stay away from this scam and fraud

April 11, 2023
Unprompted review
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Reply from InCorp Services, Inc.

I have reviewed this complaint and have closed out this clients account

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Rated 1 out of 5 stars

Constant rate changes

Constant rate changes, additional fees, paper invoice fees, unresponsive customer service, additional $99 fee to cancel account by filing for registered agent removal.

January 31, 2023
Unprompted review
Rated 1 out of 5 stars

Company will auto-renew

Company will auto-renew, make minimal effort to contact you, and then send you off to collections for a service you are no longer using. The corporate answer for their staff to give is that's our policy.

The auto-renew is included for the following year. If you cancel your service - you will not be reimbursed - (our policy). They will help you file to change your registered agent for a small fee of $99. In my state - this is $2, but they are helping you out. (our policy).

The policies of this business are disgusting at best. I am not saying they do not exist, but make sure you understand what you are signing up for. Money driven organization; not people, moral, or ethically driven in any manner. (You know, it's their policy)

December 15, 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

Customer service is abysmal. I do not recommend working with this company. It takes days for responses to emails, and the people hired for telephone customer service are incompetent to get anything done for you. I called at 2PM during work hours and apparently all three supervisors were out to lunch, incredibly unprofessional and horribly run. I believe no one wanted to deal with the phone call.

September 1, 2022
Unprompted review
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Reply from InCorp Services, Inc.

We are unable to review this complaint, as there was no name provided to research their situation- issues.

Rated 1 out of 5 stars

They are a total scam

They are a total scam. They keep charging me for money even though I paid their nonesense invoices and filled their forms of cancellations. It doesn’t matter, they keep charging money and invoices and then you’ll hear from their collection agency. THEY ARE A TOTAL SCAM.

September 27, 2022
Unprompted review
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Rated 1 out of 5 stars

Be careful before calling them

I no longer have the company for years but they keep requesting money and even more money plus late fees. I need all my money back. This is no different than true scam. Where is SEC?

August 27, 2022
Unprompted review
Rated 1 out of 5 stars

If I could put a 0 star I would

If I could put a 0 star I would. This company is a scam so that they can bill you over and over again for services not rendered. Or better yet no service at all. As they stated the charges are because their address is on the llc as the filling company which btw you can change at anytime they stated. Well news to me! I started a llc with them in 2016 and decided to do nothing with it. My choice right. I did not even apply for ein number. I did not even complete the first filing with my state. I pulled up my records with my state and my llc has been dissolved since 2017! Needless to say they charged me for each year with late fees all the way until 2022.Then they wanted to charge me another $99.00 for services to cancel my service with them. All in all I had to folk out $327.00 and demand a letter of cancelation. Looking at reviews and seeing complaints that the billing doesn't stop after canceling. My feeling of being taking advantage of overwhelming to say the least.

August 19, 2022
Unprompted review
Rated 1 out of 5 stars

It was good while it lasted

It was good while it lasted. My corp got dissolved, but inCorp charged my for the following year. I got on the phone with their rep and the got the issue resolved or so I thought. They still left a balance on my account which they refused to resolve upon me contacting them.
Their services are OK. But if there's even a minor issue they will let you down.

March 10, 2022
Unprompted review
Rated 1 out of 5 stars

Stay far far away

In my opinion Incorp is engaged in unfair and deceitful business practices, which include constant rebilling even when a company has been dissolved or abandoned. They will continue to bill non existent companies year after year, and you can’t stop them. And then they turn their collection agency on you. It feels a lot like organized crime. Stay far far away. I am considering legal action, and am also contacting the FTC and attorney general, and the BBB because they will not stop harassing me.

February 3, 2022
Unprompted review
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Rated 5 out of 5 stars

Phenomenal

Phenomenal, personal service. We use InCorp in a few states and they know exactly what to do for each state and guide you the entire way.

November 11, 2020
Unprompted review
Rated 5 out of 5 stars

Great customer service

Dealing with Kayla S., an account exec from InCorp, was a great experience. She was thorough, professional, friendly, and oh so helpful to someone new to the process of getting a Registered Agent. Starting a new business is very confusing; she was a bright spot of clarity.

October 27, 2020
Unprompted review

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