While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 921 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often describing them as beautiful and stunning. Many people highlight the exceptional customer service, noting the helpfulness and efficiency of the staff in resolving issues and assisting with orders. The overall ordering process is frequently mentioned as smooth and satisfactory, leading to a positive experience for consumers. However, some customers experienced issues with product quality, such as stones falling out of rings or items arriving with dents. A few people also reported dissatisfaction with the shipping times and the perceived quality of some items, describing them as cheap-looking. Additionally, a small number of reviewers felt that customer service was unhelpful or unresponsive to their concerns.

What people talk about most

Product

People report positive experiences with product quality and design. Many customers praise the stunning... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and efficiency of the... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise specific staff members for... See more

Order

Clients share positive opinions on order experiences, often praising quick delivery and the quality of items... See more

Quality

Customers generally report positive experiences with product quality, praising the heavy, well-made feel and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered from Indigo Lune a couple of times now and I’ve been happy with my purchases. I recently reached out to them regarding a stone missing from one of my rings and asked if it possible to hav... See more

Rated 5 out of 5 stars

The most beautiful pieces! I bought the Eterna Birthstone Rings for myself and my partners anniversary and it was the perfect gift. The quality, packaging and communication was excellent. Their team m... See more

Rated 5 out of 5 stars

Lovely items, but sadly had to return as too big. Holly from Customer Services was super helpful with this as I’d lost my order number. Really grateful for her help. I would definitely buy from In... See more

Rated 5 out of 5 stars

Abbie assisted with an existing order that I needed help with and she was very accommodating and made the process very smooth. Loving my ring purchases and can't to purchase more pieces.


Company details

  1. Shopping & Fashion

Information provided by various external sources

The online shop for contemporary opal & cubic zirconia jewellery including rings, midi rings, zodiac necklaces, and bracelets. Free Worldwide Shipping offers from the UK


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

994 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The most beautiful piece!

The most beautiful pieces! I bought the Eterna Birthstone Rings for myself and my partners anniversary and it was the perfect gift. The quality, packaging and communication was excellent. Their team member Holly assisted me with an issue I had with my order and sorted it out promptly. Thank you Holly and team!!

April 22, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Lovely items and helpful team

Lovely items, but sadly had to return as too big.
Holly from Customer Services was super helpful with this as I’d lost my order number. Really grateful for her help.
I would definitely buy from Indigo Lune again as items really pretty, I just need to know the right sizes for me before I try again :)

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

10/10 Customer Service!

I purchased 2 rings from Indigo Lune, I absolutely love them! About a month later one of the gems came out of one of my rings and I was devastated! I contacted Indigo Lune and received the best response from Humera! She contacted me in less than 24 hours offering me a replacement. She was so kind and pleasant, I loved speaking with her! It’s rare to have good customer service these days and so far, I am beyond happy with Indigo Lune’s customer service! Can’t wait for my new ring to arrive!

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great & Efficient Customer Service

I had to contact support in regards to editing my order. Upon purchase, I was never given the option to choose the stone colors of the birth stone ring. I emailed them and heard back in a timely fashion. Jake, whom I was in contact with, swiftly fixed the issue. He was able to get my birth stone preferences to the warehouse. I would 100% recommend Indigo Lune in the future.

April 20, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Very personable & Helpful

Jake helped me reorder my birthstone ring that I had customized as a gift for my mom for our upcoming wedding. The rings had two different stones in them since I had had a previous exchange. Indigo Lune ensured that my ring was redone with the correct stone (since the previous shade had been changed) without hesitation.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service!

I needed to make an exchange and Chloe made the process easy and seamless. The communication and attention to detail is what every company should strive for in customer service. Extremely happy.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I had a great experience with this company. There was an issue with my order so I reached out. Holly was quick to respond and easily helped me resolve the issue. It was a great experience and I will absolutely be purchasing from them again!

April 21, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Lovely products

Lovely products, even better customer service! I was helped by Jake and he was very efficient with his replies and providing me with helpful information to ensure I had a smooth experience!

April 1, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Quickly fixed a problem we had with colours also replaced one that was faulty.
Amazing! Do easy to desk with the company.

The rings the self were stunning, different stones for different personalities

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

amazing customer service and support

there was an issue with shipping because of an error on my part and Holly was exceptional with her customer service and very quick and helpful! she made the process very easy and was so kind

April 20, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great customer service

Amazing company with super fair prices and fast shipping! I ordered two rings and had to exchange one of them due to it fitting slightly too big.

I got in contact with Paris from the customer support team who helped me quickly sort an issue with the shipping and send me the correct ring size. Huge shoutout to her for her fast and friendly responses, would definitely buy from here again in future!

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Worth the wait

I am so happy and obsessed with my rings. I purchased Eloise and Leesha Birthstone rings on March 23rd. It took 3.5 ish weeks to arrive. The wait was worth it. I was skeptical with all the reviews but I’m glad I went for it. The packaging is simple. Email updates are given through each process.

The rings are definitely true to size but for me, i’d say size up. I had uncertainty about my ring size and I was going to exchange it for a bigger size. I was then helped by IL team member “Holly” who explained the process to me. Thank you Indigo Lune and the team. I will definitely be ordering more in the future.

April 20, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look