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3.9
3 reviews
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My package got lost by UPS, which was so painfull, and UPS did nothing to help me. But Indult sorted it out suuper quickly. Indult was very nice and fixed everything and got me a new perfume and also changed the delivery company.
Really appreciate the great service !!
Package got held by chronopost due to no documents sent with it. No problem, we all make mistakes.
However the issue was with customer services. They give an email address out but no one answers it. 3 days I waited before finally getting hold of someone on their 'business enquiry' email address and then their instagram account! No apology given. Never known anything like this from a niche company.
(I see another reviewer had a similarly bad experience)
When the package arrived, the air bags (for cushioning) had all burst so the (expensive) perfume was just crashing round the box all the way from France to the UK!
Like the other reviewer, I am also a collector, plus a member of a fragrance group with 7K members, with whom I will share this review.
I ordered the travel set which contain 4 glass 10 ml bottles, and when it arrives I found one bottle broken and all the bottles were floating in the box, so terrible packaging. I emailed twice about it and they just ignored my emails which is so horrible!
I'm a collector and I have Instagram account with over 600 followers, mostly perfume enthusiasts and through my journey with tons of niche companies no body ignored my email.
For that reason, I dont recommend buying from the website, they have a bad customer service compared to any other niche companies.
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