Charlie sorted a slight problem that we had with speed and politeness!
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased the secret garden package as a wedding gift. They are waiting for spring to use it, so I can't rate the package itself. However, I can rate customer service. Charlie was exceptionally resp... See more
The experience was a gift which in itself sounds wonderful, big cheese fan. When I tried to book it using the voucher it kept not accepting my code, I was trying to book for November do quite a way... See more
Company replied
Had an issue with a discount code for one of their vouchers. Emailed them and was resolved very quickly from Charlie who was very friendly and set up another one. Now looking forward to using th... See more
Company replied
Company details
Written by the company
Give good times with The Indytute. Inspiring lessons, workshops and experiences in London that make brilliant day outs and unusual gifts.
Contact info
United Kingdom
- hello@indytute.com
- www.indytute.com
4.3
Excellent
94 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered an experience to be sent…
I ordered an experience to be sent directly to the recipients email , I then had a Granny brain moment and thought I'd sent it to myself!!!...contacted the company and Charlie sorted it out for me...will definitely use them again...Xmas incoming!!!
August 17, 2026
Unprompted review
Reply from The Indytute
Thank you so much for your lovely 5* review.
We’re delighted that Charlie was able to sort everything out for you. It’s wonderful to hear that he made the process nice and easy and that you’ll be using us again.
We look forward to helping with your Christmas shopping when the festive season arrives!
Sapphire
The Indytute Team
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Charlie was extremely helpful.
August 13, 2026
Unprompted review
Reply from The Indytute
Thank you for your 5* review.
It is wonderful to hear that you found Charlie to be extremely helpful. We’re delighted that he was able to make your experience a positive one.
Sapphire
The Indytute Team
Convoluted Process
I was gifted an Indytute voucher from my sister who lives overseas, lovely idea however in practice the voucher is extremely difficult to redeem. First you have to validate your unique voucher number, and that gives you a new ‘activation’ number. Then when you choose your experience you have to activate your code which gives you another code in order to book direct with supplier. I’m still in the process of activating my voucher as now the listed location for the experience I have chosen is not on the list. The whole process is convoluted and frustrating. Usually voucher numbers are quite straight forward to redeem but this is not. I would not recommend.
August 5, 2026
Unprompted review
Reply from The Indytute
Thank you for taking the time to share your feedback.
We’re sorry to hear that you found the experience was not as straightforward as expected.
We’d really like the opportunity to help. If you contact our Customer Service team with your voucher details, they’ll be happy to assist and look into the location issue you’ve experienced.
Sapphire
The Indytute Team
Really disappointed with indytute
Really disappointed with indytute. Bought a voucher for a relative and paid extra for special delivery (1-2) working days. Purchased on a Wednesday evening and not delivered until the following Monday. I Contacted indytute 3 times by email and through instagram asking for an evoucher in its place as the gift was to be given on the Sunday. I have had no response at all to emails or instagram message. Safe to say, I will not recommend nor use them again!
July 9, 2026
Unprompted review
Reply from The Indytute
Thank you for your feedback.
Having looked into this, we can see that your order was dispatched promptly after it was placed. Unfortunately, there was a delay with the delivery whilst it was in transit.
We can also see that our Customer Service team has been in touch, issued a full refund for your delivery charge, and resent your voucher.
We sincerely apologise for the disappointment and any inconvenience this has caused.
Sapphire
The Indytute Team
Excellent Customer service
I needed to phone the company as I was having a problem booking the tickets. Charlie was super helpful and got it all sorted for me. Thanks Charlie.
July 7, 2026
Unprompted review
Reply from The Indytute
Thank you for your 5 star review!
We're so pleased Charlie was able to help with booking your tickets.
We really appreciate your feedback, and we hope to be able to assist you again in the future.
Sapphire
The Indytute Team
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Great service
It took me a while to sort out my booking but Charlie was a great help for me- via email and by phone he went above and beyond.
June 30, 2026
Unprompted review
Reply from The Indytute
Thank you for your 5 star review!
We're so pleased Charlie was able to help with your booking and went above and beyond by email and over the phone. We'll be sure to pass on your kind words.
Sapphire
The Indytute Team
I was gifted an experience that I…
I was gifted an experience that I wanted to change. Absolutely no problem to do that and Charlie was efficient, helpful and charming. You can even speak to them in person, which is a rare and wonderful thing nowadays. Very impressive company and will definitely use again
June 24, 2026
Unprompted review
Reply from The Indytute
Thank you for your lovely feedback!
We’re so pleased the experience change was smooth and that Charlie was helpful and friendly. We really appreciate your support and look forward to helping you again in the future.
Sapphire
The Indytute Team
Charlie was great help when I requested…
Charlie was great help when I requested a change on the voucher :)
June 5, 2026
Unprompted review
Reply from The Indytute
Thank you for your wonderful 5 star review.
It is fantastic to hear that Charlie was a great help, we truly appreciate you taking the time to share your feedback.
Sapphire
The Indytute Team
Needed to request a refund
Needed to request a refund due to a discontinued event.
Charlie from the bookings team provided an excellent service
June 5, 2026
Unprompted review
Reply from The Indytute
Thank you for your 5 stars!
We understand how disappointing it can be when an event is discontinued, so we're pleased that Charlie's support helped make the experience a positive one.
Thank you for your feedback, and we hope to be able to assist you again in the future.
Sapphire
The Indytute Team
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I experienced great customer service
I experienced great customer service from Charlie, the process of booking the date for our experience was very easy and I felt very well supported by Charlie.
June 5, 2026
Unprompted review
Reply from The Indytute
Thank you for your glowing review ⭐⭐⭐⭐⭐
Great customer service is exactly what we strive for, we will be sure to pass your feedback over to Charlie.
Thank you for choosing us!
Sapphire
The Indytute Team
Gift experience booking
The experience was a gift which in itself sounds wonderful, big cheese fan.
When I tried to book it using the voucher it kept not accepting my code, I was trying to book for November do quite a way off but I needed to do asap as I have other things to line up with it.
I emailed the company to do this and Charlie stepped in, fixed the issue and subsequently booked the experience on my behalf rather than saying its fixed you can book it now.
Amazing service thank you very much
June 4, 2026
Unprompted review
Reply from The Indytute
Thank you so much for your lovely review.
We're delighted to hear that Charlie was able to resolve the voucher issue and make the booking on your behalf, ensuring everything was arranged quickly and smoothly.
We hope you have a fantastic time enjoying your cheese experience, and we truly appreciate you taking the time to share your feedback.
Sapphire
The Indytute Team
Resolved Discount Code Issue Fast!
Had an issue with a discount code for one of their vouchers.
Emailed them and was resolved very quickly from Charlie who was very friendly and set up another one.
Now looking forward to using the evoucher!
June 3, 2026
Unprompted review
Reply from The Indytute
Thank you for your review.
We're delighted to hear that Charlie was able to resolve the issue with your discount code quickly and provide friendly assistance throughout.
We hope you have a wonderful experience.
Sapphire
The Indytute Team
Responsive
Charlie was friendly, helpful and responsive in helping to book my experience - thanks very much!
June 2, 2026
Unprompted review
Reply from The Indytute
Thank you for your feedback ⭐
It is great the hear that Charlie was friendly, helpful and responsive. This is exactly the customer service we strive to provide.
We hope you have a great time on your experience.
Sapphire
The Indytute Team
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Very responsive so far
Very responsive so far. Not through their fault, we haven't yet been able to book a date for our event, but they have been helpful in trying to get it done.
June 3, 2026
Unprompted review
Reply from The Indytute
Thank you for your 5 star review ⭐⭐⭐⭐⭐
We're delighted to hear that our customer service team has been helpful and responsive to your enquiries.
If you need any further assistance, please don't hesitate to get back in touch with our team — we're always happy to help.
Sapphire
The Indytute Team
Had a query with a voucher
Had a query with a voucher, send email and got a prompt response. Charlie did a cracking job, super helpful!
June 2, 2026
Unprompted review
Reply from The Indytute
Thank you for your 5 stars ⭐
It is wonderful to hear that Charlie was able to promptly assist your with your voucher. This type of service is exactly what we strive for.
We hope you have a wonderful experience.
Sapphire
The Indytute Team
Went above and beyond to sort issue.
Initially paid for a voucher which was not received and assumed this was a scam. Unable to find a contact number for the company and no online chat so left about 3 emails not really expecting a reply. However….I DID get a callback in the afternoon from Charlie who instantly corrected the issue which was the delivery date. Really really pleased with the outcome of this and the personal customer service. My only issue would be not being able to contact the company by phone to sort the issue first thing in the morning and get my hubby his pressie a little earlier. Honestly was expecting to have a fight for a refund but genuinely surprised this was sorted. Would defo use this company again now as they have some really interesting gift ideas and genuine customer service
June 2, 2026
Unprompted review
Reply from The Indytute
Thank you for your feedback.
It is great to hear that Charlie was able to contact you and quickly resolve the issue. Providing personal, responsive customer service is something we take great pride in, so it's wonderful to know this made a positive difference to your experience.
We appreciate your feedback regarding contacting us via phone, as we are always looking for ways to improve our service.
Sapphire
The Indytute Team
I was given a voucher as a gift but…
I was given a voucher as a gift but unfortunately didn’t activate it in time. I contacted Indytute and they were so helpful and helped me to resolve the issue with no fuss or issue.
May 22, 2026
Unprompted review
Reply from The Indytute
Thank you so much for your lovely review. We’re really pleased we could help resolve the issue for you quickly and easily.
We hope you have an amazing experience.
Sapphire
The Indytute Team
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Great customer service by Charlie
Great customer service by Charlie. Would recommend!
May 21, 2026
Unprompted review
Reply from The Indytute
Thank your for your 5 stars ⭐
It's great to hear that Charlie provided great customer service, this is exactly what we strive for!
Sapphire
The Indytute Team
Great customer service
I lovel this company for offering unusual and different experiences that make for great gifts.
Following a problem with my order, I contacted customer service and communicated with Charlie, who answered my question and dealt with the issue quickly and efficiently!
Excellent customer service!
Many thanks
May 20, 2026
Unprompted review
Reply from The Indytute
Thank you for your review!
It’s fantastic to know that Charlie was able to assist you quickly and efficiently when you needed support.
We’ll be sure to pass along your kind words to him. Thanks for taking the time to share your experience — we really appreciate it!
Sapphire
The Indytute Team
Highly recommend!
Charlie was super helpful in responding to my queries and helping me navigate the platform! Highly recommend. :)
May 15, 2026
Unprompted review
Reply from The Indytute
Thank you for your 5 stars ⭐⭐⭐⭐⭐
We’re delighted to hear Charlie was able to help with your queries and make navigating the platform easier for you.
We’ll be sure to pass your lovely feedback on to him.
Sapphire
The Indytute Team
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