"I am highly impressed with this business! I bought the mahogany defuser, fabric spray, waxmelts and the perfume. The delivery was quick and easy. I really appreciated their attention to detail, espec... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Infinitely Special is my absolute go-to! I’ve been ordering from them for some time now and I’ve never been disappointed. The scents are incredibly close to the original perfumes, and I’m constantly g... See more
Company replied
The package was beautifull. I really did not expect such beautifull packaging. The service was so quick. Thank you so much Infinitely Special. This was an honour doning business with you and I defin... See more
Company replied
I have ordered the mont blanc explorer perfume and i must say i am amazed by how it smells alomst exactly to the original and the service is superb it was less than 12 hours after i orderd that i reci... See more
Company replied
Company details
Written by the company
Welcome to Infinitely Special! We are a premier online retailer offering a wide range of exquisite products to enhance your living spaces and embrace your unique style. Specialising in Soy Wax candles, wax melts, room mist, Reed diffusers, and designer-inspired perfumes, we curate an extraordinary collection to elevate your sensory experience. At Infinitely Special, we believe in the power of natural ingredients. That's why our Soy Wax candles are hand-poured with love, using only the finest quality soy wax and infused with captivating fragrances that will transport you to a world of serenity and tranquility. Our wax melts provide a convenient way to enjoy enchanting aromas throughout your home, while our room mist effortlessly revitalizes any space with a burst of freshness. Indulge in the sophisticated elegance of our Reed diffusers, which combine artistic design with carefully selected scents to create a lasting impression. For those seeking a touch of luxury, our collection of designer-inspired perfumes offers a wide range of captivating scents, meticulously crafted to match your discerning taste. Customer satisfaction is our top priority, and we take pride in providing exceptional products and excellent service. We invite you to explore our diverse range of offerings and discover the perfect products to enhance your personal sanctuary. Join our community of delighted customers and let Infinitely Special transform your space into a haven of elegance and refinement
Contact info
35 Letchworth Drive, 7441, Cape Town, South Africa
- 0735259777
- Info@infinitelyspecial.co.za
- infinitelyspecial.co.za
4.8
Excellent
295 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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User friendly website
User friendly website, package was nicely wrapped and I love all the scents I got.
September 5, 2023
Reply from Infinitely Special
Hi Buhle
Thank you for your kind words! We're thrilled to hear you found our website user-friendly and enjoyed the well-wrapped package. It's fantastic that you love the scents you received. We strive to provide a seamless shopping experience and high-quality products. Your satisfaction is our priority, and we look forward to serving you again soon.
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Reply from Infinitely Special
Hi Adrian
Thank you for your kind words! We're delighted to hear that you had a positive experience with our service and communication. Your appreciation means a lot to us, and we look forward to serving you again in the future.
Reply from Infinitely Special
Hi Onyi
Thank you for your kind words! We're thrilled you enjoyed our products and the service you received. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Professional and attention to detail
Candle. I was blown away with the quick response. I opted for collection and was pleasantly surprised by the beautiful wrapping and presentation. The product looks elegant and beautiful. Besides that the friendliness and warm welcome was amazing!
August 17, 2023
Reply from Infinitely Special
Hi Su
Thank you so much for taking the time to share your wonderful experience with us! We're absolutely thrilled to hear that you were impressed with our quick response time and delighted by the beautiful wrapping and presentation of your product. It's fantastic to know that the elegance and beauty of the product met your expectations.
Our team takes great pride in providing a friendly and warm welcome to all our customers, and we're overjoyed that you felt this during your visit. If you ever need anything else or have more questions, please don't hesitate to reach out. Your support means a lot to us, and we look forward to serving you again in the future!
Just perfect 👍
August 4, 2023
Reply from Infinitely Special
Hello N Belhaj
Thank you for your kind words! We're thrilled our product met your expectations. Your satisfaction is our priority.
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The service was amazing and the perfume…
The service was amazing and the perfume scent lasts so long.
Definitely recommend
July 16, 2023
Reply from Infinitely Special
Hi Tyla
Thank you for your fantastic review! We're thrilled you enjoyed our exceptional service and long-lasting perfume scent. Your recommendation means a lot to us.
HAPPINESS IS...
HAPPINESS IS...
The smell of a infinitely special wax melt scent roaming in my home.i have Just a little obsession with infinitely special products.
June 21, 2023
Reply from Infinitely Special
Hi Yasmina
We're thrilled you love our infinitely special wax melt scent! Obsession with our unique products is always welcome. 😄🕯️ Thank you for sharing your happiness with us!
Excellent as usual
June 18, 2023
Reply from Infinitely Special
Hi Nicole
Thank you so much for your kind words! We truly appreciate your continued support and trust in our services. It's always a pleasure to have you as a customer.
regards
Jonothan
Loved how my package was delivered so…
Loved how my package was delivered so fast, the contents were perfectly packed.
June 16, 2023
Reply from Infinitely Special
Hi Cristina
Thank you for your kind words! We're thrilled to hear that you were pleased with the speedy delivery of your package and the excellent packing of its contents. Providing efficient and reliable service is always our top priority. We appreciate your feedback and look forward to serving you again in the future.
Regards
Jonothan
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Thank you for u service I made a mistake for my shipping address u helped me so quick
U are the best ever keep on doing good service
June 8, 2023
Reply from Infinitely Special
Dear Beaula
Thank you so much for your kind words and positive review! We truly appreciate your feedback and are thrilled to hear that we were able to assist you promptly with your shipping address mistake. Providing excellent customer service is our top priority, and we are glad that we could meet your expectations.
Your support and encouragement means a lot to us, and we will definitely continue striving to deliver the best service possible. If you ever need any assistance in the future, please don't hesitate to reach out to us. We're here to help!
Thank you once again for your trust and for choosing our services.
Best regards,
Jonothan
Great experience
Very quick turnaround. Easy and friendly communication. Absolutely love the scent of the diffuser 👌🏼
May 28, 2023
Reply from Infinitely Special
Hi Abe
Thank you for your kind words! We're thrilled to hear you had a positive experience with us. We appreciate your feedback and are glad you enjoy the delightful scent of our diffuser.
Regards
Jonothan
Reply from Infinitely Special
Hi Cheryl
Thank you for your kind words! We're thrilled to hear that you loved our products and found our packaging beautiful. We pride ourselves on delivering orders quickly. Your satisfaction means the world to us!
Regards
Jonothan
The Branding of the bottle disappears…
The Branding of the bottle disappears two or three days after you have received the bottle, when you spray the perfume, excess gets on your fingers. Either than that I love the scent of the perfumes I have ordered, Kindly add new fragrances.
May 4, 2023
Reply from Infinitely Special
Hi Junior,
My name is Waathiq from Infinitely Special
Thank you for sharing your feedback regarding your recent purchase. We appreciate your positive comments about the scent of the perfumes you ordered.
We apologize for the inconvenience you experienced with the branding of the bottle disappearing and excess perfume getting on your fingers. We strive to provide high-quality products, and we understand the importance of maintaining the integrity of our packaging. We will investigate this issue further to ensure that it is addressed and resolved promptly. Your feedback helps us improve our products and services.
Regarding your suggestion to add new fragrances, we have recently added 30 additional perfumes to our collection, and always looking for recommendations from our clients on fragrances they would like us to add to our product list.
Thank you once again for your feedback and we look forward to hearing your suggestions and any additional scents you would like is to add.
Regards
Infinitely Special
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Reply from Infinitely Special
Hello David
Thank you for your feedback! We're glad to hear that you're satisfied with both the product and the delivery. We strive to provide excellent service to our customers.
Incredible products and fantastic…
Incredible products and fantastic service, thank you so much. My house smells so luxurious with the wax melts and the fragrances / colognes are top quality. Would highly recommend
May 25, 2023
Reply from Infinitely Special
Hi Arne
Thank you for your kind words! We're thrilled that you're enjoying our products and that they've made your house smell luxurious. We take pride in offering top-quality fragrances and providing fantastic service. We greatly appreciate your recommendation.
The quality is absolutely amazing and…
The quality is absolutely amazing and the candle smells like heaven to me. The packaging feels so rustic (in a good way because it fits my own style) and organic and I am just over the moon
May 19, 2023
Reply from Infinitely Special
Hi Jeannine
Thank you! We're thrilled you love the quality and scent of our candle. The rustic packaging is designed to complement different styles, and we're glad it resonates with yours. We appreciate your kind words and hope you continue to enjoy our products.
Great service,delivery was on time…
Great service,delivery was on time ,informative right through the sale ,beautiful package
May 11, 2023
Reply from Infinitely Special
Hi Nomawethu
Thank you for your kind words! We're delighted to hear that you had a great experience with our service. Ensuring timely delivery, providing informative support, and presenting beautiful packaging are all important aspects of our commitment to customer satisfaction. We appreciate your feedback and look forward to serving you again in the future.
regards
Jonothan
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Customer service like we have received…
Customer service like we have received is so rare. What a refreshing experience and the products are top quality. Highly recommended!
April 21, 2023
Reply from Infinitely Special
Hi Yolande
Thank you for your kind words! We truly appreciate your feedback and are thrilled to hear that you had a refreshing experience with our customer service. Providing top-quality products and exceptional service is our priority, and we're glad to know we met your expectations. Your recommendation means a lot to us.
Regards
Jonothan
Customer service
I had a little problem with the delivery address but it was sorted out within 5 minutes. The products are absolutely amazing and great quality. I’m completely sold, this is my favorite small business.
April 13, 2023
Reply from Infinitely Special
HI Emma
Thank you so much for taking the time to leave us a review! We're so sorry to hear that there was a hiccup with the delivery address, but we're thrilled to hear that our team was able to sort it out quickly and efficiently for you.
We take great pride in the quality of our products and it's fantastic to hear that you are happy with them. Your satisfaction is our top priority and we're honored to be your favorite small business!
Thank you again for your kind words and for choosing to support our business. We look forward to serving you in the future!
Best regards
Great products and great service
Had my doubts about the legitimacy of this online company. To say I was pleasantly surprised is an understatement. Great products and great service as well. Love this small business
April 15, 2023
Reply from Infinitely Special
Dear Mohamed,
Thank you for taking the time to share your positive experience with Infinitely Special . We understand that there are many online businesses out there and it's not always easy to know which ones are legitimate. We're thrilled to hear that we were able to exceed your expectations and prove our legitimacy.
We're glad that you are satisfied with both our products and service. At our small business, we strive to provide high-quality products and excellent customer service, and we're happy to hear that we were able to deliver on both fronts.
Thank you again for your kind words and for choosing Infinitely Special. We look forward to serving you in the future.
Best regards,
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